Zenitude Hôtel - Résidences Carcassonne

Photo gallery for Zenitude Hôtel - Résidences Carcassonne

Primary image
Seasonal outdoor pool, open 9:00 AM to 8:00 PM, sun loungers
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of Zenitude Hôtel - Résidences Carcassonne

Zenitude Hôtel - Résidences Carcassonne

3.0 star property
Comfortable Carcassonne apartments with kitchenettes

7,6/10 Good

322 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Kitchenette
  • Non-smoking
The price is R1 112
Price available on 2022/07/03
14 Route de Villemoustaussou, Carcassonne, Carcassonne, 11000
Main amenities
  • 115 smoke-free apartments
  • Housekeeping (on request)
  • Breakfast available
  • Seasonal outdoor pool
  • Terrace
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Self-serve laundry
  • Luggage storage
For families
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Laundry facilities
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays

Choose dates to view prices

About this area

What's nearby

  • Carcassonne Medieval City - 9 min drive
  • Chateau Comtal - 18 min drive
  • Narbonnaise Gate - 18 min drive
  • Massif Central - 26 min drive

Getting around

  • Carcassonne (CCF-Pays Cathare) - 14 min drive
  • Castres (DCM-Mazamet) - 67 min drive
  • Couffoulens Station - 19 min drive
  • Verzeille Station - 21 min drive
  • Carcassonne Station - 22 min walk

About this property

Zenitude Hôtel - Résidences Carcassonne

A great choice for a stay in Carcassonne, Zenitude Hôtel - Résidences Carcassonne is just 4.5 mi (7.3 km) from the airport. Guests can take a dip in the seasonal outdoor pool, and freebies like WiFi and self parking are added perks. A snack bar/deli and a terrace are offered, and apartments have conveniences like refrigerators and microwaves. Fellow travelers like the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
This information is provided by our partners.

At a glance


  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Sunday (8:00 AM - 9:00 PM)
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property's breakfast room is closed every Sunday from November to March. Breakfast trays can be served in the room the night before, on request.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • Reception hours vary seasonally. During July and August, reception is open 8 AM-9 PM daily.
  • Reception hours are 8 AM to noon and 2-5 PM on Saturdays.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (dogs and cats only, 1 per room)*
  • Service animals welcome
  • Pets must be supervised

Property amenities


  • Seasonal outdoor pool
  • Fence around the pool
  • Sun loungers


  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available


  • Refrigerator
  • Stovetop
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Cleaning supplies


  • Continental breakfast available for a fee 7 AM–10:00 AM on weekdays and 8 AM–11:00 AM on weekends: EUR 11 for adults and EUR 5.5 for children
  • Dining table
  • Snack bar/deli


  • Bed sheets provided


  • Hair dryer (on request)
  • Free toiletries
  • Towels provided


  • 55-cm flat-screen TV with satellite service

Outdoor areas

  • Terrace
  • Garden
  • Outdoor furniture


  • Laundry facilities
  • Near laundromat

Work spaces

  • Office
  • Desk


  • Air conditioning
  • Heating


  • Service animals exempt from fees
  • Pet friendly
  • EUR 5 per pet per day
  • 1 per room
  • Welcoming cats and dogs only


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request)
  • Luggage storage
  • Iron/ironing board (on request)
  • Free bottled water

Location highlights

  • Near the boardwalk
  • Near a train station
  • Near a hospital

Safety features

  • Smoke detector


  • 115 rooms
  • 4 floors
  • 1 building
  • Built in 2008
  • Eco-friendly cleaning products provided

Restaurants on site

  • Sack lunch

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: EUR 200 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.43 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 11 for adults and EUR 5.5 for children (approximately)
  • Housekeeping is available for an additional fee


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 5 per pet, per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9:00 AM to 8:00 PM
  • The seasonal pool is open from June 03 to September 30

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, ANCV Chèques-vacances and cash.

Also known as

Appart'City Apartment Carcassonne
Apts Cerise Carcassonne Nord House
Cerise Carcassonne NORD House
Apts Cerise Nord
Cerise NORD
Cerise NORD House
Apts Cerise Carcassonne Nord Hotel
Apts Cerise Nord Hotel
Apts Cerise Carcassonne Nord
Appart'City Carcassonne

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities

2/10 Poor

Mully, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

A lovely budget hotel with kitchenette and swimming pool. A little way out of the town, but walkable on a nice day. Very friendly staff and super clean. Comfy beds. Spacious bathroom with good shower. Would recommend.
Danny, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice stay
Very good location easy to find, very friendly efficient reception and check in / out Clean quiet room, very comfortable
Philip, 2-night trip
Verified Hotels.com guest review

6/10 Good

Lack of communication.Email with entry code was never sent leaving us locked out on arrival with no staff on site. Took about 30 minutes to gain entry
David, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Value for money hotel on edge of Carcassonne
Stayed for one night before flying out from Carcassonne. A bit difficult to find but with large secure car park. Clean and comfortable room. We didn't use the basic kitchenette but it looked fine.
Richard, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great value- pity pool was closed
Everything was great (didn't have breakfast but it seemed to be nice too) with the exception of the pool not being open. It would be helpful if hotels mentioned the dates their pool is open so that we can make an informed decision.
georgios, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean spacious apartment for family of 5 with plenty of parking and easy access the Carcassonne cite and shops. A great family accomodation.
Brad, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Ni0ce place to spend the night.
Very nice place to spend the night. Large room with kitchen was a nice surprise when we checked in.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Helpful staff. Poor Wifi
The hotel is easily found on the outskirts of Carcassonne and there is a reliable bus service right outside the gate that takes you to the station. From there it is a pleasant walk through the city to the Citadel. The hotel itself was clean and well kept however the WiFi was unreliable and when it was accessed it was extremely slow.
Ann, 2-night trip
Verified Hotels.com guest review

6/10 Good

Hotel is ok but room smelt of fish for the night we were there, previous people obviously had a takeaway or cooked indoors! Could of been cleaner too but aircon worked well! Pool smaller than photos show and you have to drive or get a taxi like we did if you wish to venture out to medieval city, will set you back €30 there and back! Preferred Cerisse south that we used last year!
Danny, 1-night family trip
Verified Hotels.com guest review