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Diplomat Hotel & Business Center

4-star hotel in Nur-Sultan with 2 restaurants and 3 bars/lounges

  • Free WiFi and free parking

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  • Indoor Pool
  • Pool
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1 / 137Guest Room
7,8.Good.
  • Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing…

    Oct 20, 2020

  • Nice and quiet but I am here at the coronavirus time :)

    Jun 1, 2020

See all 16 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 77 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (free)
  • Refrigerator
  • Private bathroom

What’s around

  • Heart of Nur-Sultan
  • Kazakhstan Ministry of Foreign Affairs - 2 min walk
  • Bayterek Tower - 6 min walk
  • Singing Fountain - 10 min walk
  • House of Ministries - 11 min walk
  • Keruen - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, City View
  • Standard Room, 2 Twin Beds, City View
  • Presidential Suite
  • Standard Room
  • Superior Room
  • Junior Suite
  • Senior Suite

Location

  • Heart of Nur-Sultan
  • Kazakhstan Ministry of Foreign Affairs - 2 min walk
  • Bayterek Tower - 6 min walk

What’s around

Landmarks

  • Heart of Nur-Sultan
  • Kazakhstan Ministry of Foreign Affairs - 2 min walk
  • Bayterek Tower - 6 min walk
  • Singing Fountain - 10 min walk
  • House of Ministries - 11 min walk
  • Keruen - 11 min walk
  • Korme Exhibition Complex - 12 min walk
  • Supreme Court of the Republic of Kazakhstan - 14 min walk
  • Parliament of Kazakhstan - 19 min walk
  • Presidential Palace - 19 min walk
  • Khan Shatyr - 20 min walk

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 25 min drive
  • Astana Railway Station - 23 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time noon-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (13 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 10:00 AM to midnight*
  • Train station pick-up*

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Steam room
  • Sauna

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 721
  • Conference space size (meters) - 67
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English
  • French
  • German
  • Russian
  • Turkish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Egyptian-cotton sheets

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 36-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

La Terrazza - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, and lunch.

El Gaucho - This restaurant specializes in Argentinean cuisine and serves lunch and dinner. Open daily.

DIP Lounge - This rooftop bar specializes in international cuisine and serves dinner only. Open select days.

Lobby Bar - This lobby lounge specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

Fresh Bar - This bar specializes in Asian cuisine and serves light fare only. Open daily.

Small print

Also known as

  • Diplomat Business Center
  • Diplomat Business Center Nur-Sultan
  • Diplomat Business Center
  • Hotel Diplomat Hotel & Business Center Nur-Sultan
  • Nur-Sultan Diplomat Hotel & Business Center Hotel
  • Hotel Diplomat Hotel & Business Center
  • Diplomat Hotel & Business Center Nur-Sultan
  • Hotel Diplomat Business Center
  • Diplomat Hotel Business Center Nur-Sultan
  • Diplomat Hotel Business Center
  • Diplomat Business Center Nur-Sultan
  • Diplomat Business Center Astana
  • Diplomat Business Center
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  • Nur-Sultan Diplomat Hotel & Business Center Hotel
  • Hotel Diplomat Hotel & Business Center
  • Diplomat Hotel & Business Center Nur-Sultan
  • Hotel Diplomat Business Center
  • Hotel Diplomat Hotel & Business Center Nur-Sultan
  • Nur-Sultan Diplomat Hotel & Business Center Hotel
  • Diplomat Hotel & Business Center Nur-Sultan
  • Diplomat Business Center Nur-Sultan
  • Hotel Diplomat & Business Center
  • Diplomat Hotel Business Center
  • Hotel Diplomat Hotel & Business Center
  • Diplomat Hotel Business Center Nur-Sultan
  • Diplomat Business Center
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  • Diplomat Hotel & Business Center Hotel
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  • Diplomat Hotel & Business Center Hotel Nur-Sultan
  • Hotel Diplomat & Business Center Astana
  • Diplomat Hotel Business Center Astana
  • Diplomat Hotel Business Center
  • Diplomat Hotel Business Center Nur-Sultan

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Buffet breakfast is offered for an extra charge of KZT 2500 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Diplomat Hotel & Business Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking.
  • Yes, there's an indoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Bon Bon (7-min walk), Focaccia (8-min walk), and Most (9-min walk).
  • Yes, an airport shuttle is available from 10:00 AM to midnight. The charge is KZT 6000 per vehicle one way.
  • Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Diplomat Hotel & Business Center also has 3 bars and a sauna, as well as a steam room.
7,8.Good.
  • 4,0.Fair

    Did like: central location did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult.

    InternationalCo, 8 night business trip, Feb 19, 2020

    Verified Expedia guest review

  • 6,0.Good

    They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later.

    Alexander, 2 night business trip, Dec 10, 2019

    Verified Expedia guest review

  • 4,0.Fair

    Great location.

    Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money.

    GARY, 5 night business trip, May 13, 2019

    Verified Hotels.com guest review

  • 2,0.Poor

    Tired hotel

    After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!!

    Silas, 6 night trip, Aug 30, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    Very good locations, friendly staff. It's excellent for business trip and for vacations as well.,

    Giasiba, 2 night trip, May 14, 2018

    Verified Expedia guest review

  • 8,0.Very good

    眺めは客室で大きく差がある

    Adenepami, 3 night trip, Aug 10, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Бизнес-отель в самом центре.

    Современный отель в самом центре. Номер большой, чистый, современный, полы подогреваются. Есть чайник с принадлежностями, холодильник с минибаром. Завтраки хорошие. Кровать большая, удобная. Есть рабочий стол и обеденный стол, стул, кресло, пуфик.

    EDUARD, 2 night business trip, Mar 4, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Hotel ben organizzato, con ampi spazi, personale molto gentile

    1 night trip, Jan 9, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Es el hotel mejor ubicado para conocer la cd

    Todos los sitios turísticos están caminando desde este hotel y su restaurante gaucho también es excelente

    2 night trip, Jun 28, 2018

    Verified Expedia guest review

  • 10,0.Exceptional

    ARDA, 3 night business trip, Mar 9, 2020

    Verified Hotels.com guest review

See all 16 reviews