Hotel Hacienda Don Juan

Photo gallery for Hotel Hacienda Don Juan

Primary image
Balcony
Standard Double Room, 2 Double Beds | Terrace/patio
Standard Room, 1 King Bed | View from room
Standard Double Room, 2 Double Beds | Individually decorated, iron/ironing board, free cribs/infant beds

Overview of Hotel Hacienda Don Juan

Hotel Hacienda Don Juan

3.0 star property
3-star San Cristobal de las Casas hotel with restaurant

8,6/10 Fabulous

313 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Internet access
  • Free WiFi
  • Non-smoking
  • Restaurant
  • 24/7 front desk
Map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristobal de las Casas, CHIS, 29290
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Area shuttle
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • San Cristobal de las Casas Cathedral - 13 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive
  • Area shuttle (surcharge)

About this property

Hotel Hacienda Don Juan

3-star hotel
At Hotel Hacienda Don Juan, you can look forward to a coffee shop/cafe, a garden, and dry cleaning/laundry services. The onsite international cuisine restaurant, Los Alamos, features light fare. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an area shuttle, and smoke-free premises
  • A front desk safe, a 24-hour front desk, and meeting rooms
  • Guest reviews say good things about the central location and helpful staff
Room features
All guestrooms at Hotel Hacienda Don Juan have amenities such as free Internet.
More amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, free infant beds, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 29 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms

Parking

  • Free onsite self parking

Offsite

  • Area shuttle*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Ecotours nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed

What to enjoy

  • Balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free wired internet
  • Phone

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Los Alamos - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 120 for adults and MXN 120 for children (approximately)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan Hotel
Hotel Hacienda Don Juan San Cristobal de las Casas
Hotel Hacienda Don Juan Hotel San Cristobal de las Casas

Frequently asked questions

Does Hotel Hacienda Don Juan offer free cancellation for a full refund?
Yes, Hotel Hacienda Don Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Hacienda Don Juan?
As of 27 September 2022, prices found for a 1-night stay for 2 adults at Hotel Hacienda Don Juan on 15 October 2022 start from R842, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Hacienda Don Juan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Hacienda Don Juan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Hacienda Don Juan?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Hacienda Don Juan?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Hacienda Don Juan and nearby?
Hotel Hacienda Don Juan has a garden.
Are there restaurants at or near Hotel Hacienda Don Juan?
Yes, Los Alamos offers international cuisine. Nearby restaurants include Café Las Nubes (2 mi), El Tacoleto (2 mi), and Tierra y Cielo (2 mi).
Does Hotel Hacienda Don Juan have any outdoor private spaces?
Yes, every room features a balcony.

Overall score and ratings

8,6

Fabulous

8,9/10

Cleanliness

8,8/10

Staff & service

7,7/10

Amenities

8,7/10

Property conditions & facilities

9,3/10

Eco-friendliness

10/10 Exceptional

The staff were really friendly and helpful.
William Isaac Ruiz, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Pedro, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
2-night romance trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff, Nereo went above and beyond to provide superior service
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old. Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.
6-night trip with friends
Verified Expedia guest review

8/10 Very good

This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much
John, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

Cold stay
It was cold and hotel didn’t have any heaters in the room. First night there was no electricity in the room.
Timur, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

VANESA, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very satisfied with our choice , had an awesome great night sleep. Staff wasvery friendly and accommodating.
Alma, 4-night romance trip
Verified Expedia guest review