InterContinental Santiago

Hotel is not near anything for tourists, but hotels.com relocated me here anyway. Could not find transportation, nothing to eat within 5 kilometers unless you like to eat dinner at 5pm. Supposedly I got an "upgrade " to a 10 sq meter box. I wonder how small the room would have been without the "upgrade"? Area is extremely dangerous at night. Taxi driver took me to even worse neighborhood from hotel and made me get out with suitcases. I was in the process of being mugged but a passer by called the police. Breakfast was picked over and not restocked. Put me in substandard eating area.

This hotel is a scam, I'll explain why: the hotel has a another tower building behind the main building, they send guests to the tower located behind the building we can see in the pic. The moment the elevator door opens, it seems we are in a 2 stars hotel, it gets worse once you arrive in your assigned room, its old, we hear the noise of toilet flushing from rooms above, mold, strong smell of wet carpet, overall not intercontinental standards !! Make sure they place you at the main tower, it's renovated, after a serious argument they gave me a room in the main tower, but they wanted to charge me 70 US dollars more, saying it was an upgrade!! I said that for the amount of money I paid, those rooms in the back tower was a little better than a Motel 6. I was transferred to the main tower after a lot of stress !! They didn't want to do it !!! I recommend to be away from this hotel in Santiago !! A total scam !!

This is one of the best hotels I've ever stayed at. The concierge service, as well as the front desk staff were absolutely EXCELLENT. Best location in Santiago for either business or vacation. My wife and I are still talking about how helpful the staff was.

Great Area, Outdated Hotel, personnel was great, service very good, A/C in room made so much noise that was almost impossible to sleep.

Middle of the line InterContinental. Food was good in the restaurant. Good wifi.