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4-star ski hotel with ski shuttle, near Costanera Center
Clean room slow service and rude staff at the front desk. Nice location very expensive…
Feb 13, 2021
Location was in a nice safe district close to restaurants. Not the most interesting area.
Jan 4, 2020
This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Self parking costs USD 25 per day
Valet parking costs USD 25 per day
Rollaway beds are available for USD 50.0 per night
Breakfast costs between USD 20 and USD 25 per person (approximately)
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)
WiFi is available in guestrooms for USD 20 per day (rates may vary)
WiFi is available in public areas for USD 20 (3-device limit, rates may vary)
Area shuttle service to the casino, shopping center, and ski area is offered for an extra charge
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
Parking height restrictions apply.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Excellent service. I was able to get my room early upon arrival with no problems. Concierge was so helpful in planning day excursions for me. Loved the quiet swimming pool!
Peggy, 2 night trip, Sep 23, 2019
Verified Hotels.com guest review
Awesome staff, but I wish they would change the breakfast menu every other day.
Juan, 3 night business trip, Aug 11, 2019
Verified Expedia guest review
Can’t charge you an entire day just for two hours of early check in. That’s very bad. No hotel in the USA even charge for that
1 night business trip, Jul 22, 2019
Verified Expedia guest review
Service could have been better. No transparency. Overall ok ok nothing great.
4 night trip, Apr 7, 2019
Verified Expedia guest review
It is nice but service is not that good and pricing is high
3 night business trip, Mar 24, 2019
Verified Expedia guest review
This hotel is a disaster, in your website it didn’t say that the hotel is under renovation, I paid for king size room and it was too noisy because the renovation, I requested to change my room and what I got it’s a 2 single beds room and that was unacceptable, I paid for king size bed room, and the new room was noisy too, I could hear what’s going on next door specially if my neighbor takes a shower, for an almost usd300 per night in average, the hotel put me in the old tower. Another thing on the 2nd night I’m a gold member of yours and That didn’t help so much, what I got is free bearkfast and the hotel offered me to change the last night the room but it was too late for me, I won’t ever stay here again, I have to recognize that at least I got a late check out until 2pm
2 night trip, Mar 18, 2019
Verified Expedia guest review
The hotel was very unprofessional. They don't understand what are required for hospitality industry. From check-in to check-out and luggage claim, they did it all wrong. I was literally shocked that Intercontinental brand could be this bad. Not recommending this hotel at all.
1 night business trip, Mar 16, 2019
Verified Hotels.com guest review
They had construction in the hotel with pounding sounds all day long over our room. The rooms were fairly clean.
Manhal, 3 night romance trip, Mar 11, 2019
Verified Hotels.com guest review
Attractive decor, spacious room(handicap accessible?). Big problem was lack of hot water. Other travelers said to let the water run for 10 minutes, but ours never became hot -just lukewarm.
2 night trip with friends, Mar 11, 2019
Verified Orbitz guest review
the bathroom was a disaster, dirty and badly cleaned. Never again
Carl, 4 night business trip, Jan 23, 2019
Verified Hotels.com guest review