Hotel Palacio Mundo Imperial

Photo gallery for Hotel Palacio Mundo Imperial

Primary image
6 outdoor pools
6 outdoor pools
6 outdoor pools
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Hotel Palacio Mundo Imperial

Hotel Palacio Mundo Imperial

4.0 star property
4-star resort with full-service spa, connected to the convention center, near La Isla Shopping Village

8,0/10 Very good

982 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931
Main amenities
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 6 outdoor pools
  • Breakfast available
  • Free children's club
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Valet parking
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Puente del Mar
  • Forum de Mundo Imperial - 4 min walk
  • La Bonfil Beach - 8 min drive
  • Playa Revolcadero - 10 min drive
  • La Isla Shopping Village - 6 min drive
  • Majahua Beach - 18 min drive
  • Punta Diamante Beach - 10 min drive
  • El Revolcadero - 12 min drive
  • Icacos Beach - 11 min drive
  • Barra Vieja Beach - 13 min drive
  • Acapulco Convention Center - 13 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

About this property

Hotel Palacio Mundo Imperial

Just 1.5 mi (2.5 km) from the airport, Hotel Palacio Mundo Imperial features a free kids' club and puts you 0.2 mi (0.3 km) from Forum de Mundo Imperial and 5.6 mi (9 km) from Majahua Beach. You can visit the spa to be pampered with massages, facials, or aromatherapy, and Mizumi, one of 4 restaurants, serves seafood and is open for dinner. Other highlights at this upscale resort include 6 outdoor pools, a bar/lounge, and a health club. Fellow travelers say great things about the family-friendly amenities and location.

All-inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 814 units

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs only, 2 per room, up to 20 lbs)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in rooms

Parking

  • Secured covered onsite valet parking (MXN 200 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2014
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 46-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.
Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.
La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.
Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: MXN 200 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Parking

Optional extras

  • Breakfast costs between MXN 420 and MXN 420 for adults, and MXN 210 and MXN 210 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 999 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered valet parking costs MXN 200 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Mundo Imperial
Mundo Imperial Acapulco
Resort Mundo Imperial Acapulco
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco

Frequently asked questions

Overall score and ratings

8,0

Very good

8,5/10

Cleanliness

8,1/10

Staff & service

8,1/10

Amenities

8,4/10

Property conditions & facilities

8,4/10

Eco-friendliness

8/10 Very good

Karina, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

fernando, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Clean lobby and entrance and room. The service was hit or miss. Sometimes was really good and other times food was forgotten.
Ericka, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Sebastian, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Mario, 1-night trip
Verified Expedia guest review

6/10 Good

Poor service at reception.
Peter, 1-night business trip
Verified Expedia guest review

6/10 Good

El servicio de los meseros en el área de alberca es extremadamente lento y no está padre que una parte sea incluida en alimentos y otra no, aunq el servicio en restaurantes para cenar era muy bueno y la limpieza también estaba muy bien
Enrique, 3-night family trip
Verified Expedia guest review

8/10 Very good

Oscar, 3-night trip
Verified Hotels.com guest review

6/10 Good

Verena, 2-night trip
Verified Hotels.com guest review

6/10 Good

The rooms temperature never gets better
Selene, 2-night family trip
Verified Orbitz guest review