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All properties in Acapulco (and vicinity), Guerrero, Mexico

Hotel Palacio Mundo Imperial

4-star resort with full-service spa, connected to the convention center, near La Isla Shopping Village

  • Free WiFi and free parking

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Pool
  • Pool
Pool. Image 1 of 94.
1 / 94Pool
8,4.Very good.
  • The F ing place was shutdown cause of Covid and no one bothered to send us an email or a…

    Jan 31, 2021

  • Everything was great, smooth check in and proper safety guidelines due to COVID. Staff…

    Jan 16, 2021

See all 1,093 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Shopping
Dining options
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 814 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 6 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 3.5 mi / 5.6 km
  • Bahia de Puerto Marques - 5.6 mi / 9 km
  • Majahua Beach - 6.1 mi / 9.8 km
  • El Revolcadero - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Double Bed Diamante View
  • Deluxe Double Room, Resort View
  • Junior Suite King Size Bed Resort View
  • Superior King Size Bed Diamante View
  • Deluxe Room, 1 King Bed, Resort View
  • Club 89 King Size Bed Diamante View
  • Club 89 Double Beds Diamante View
  • Club 89 King Size Bed Resort View
  • Club 89 Double Beds Resort View
  • Junior Suite King Size Bed Diamante View
  • Master Suite King Size Bed Diamante View
  • Master Suite King Size Bed Resort View
  • One Bedroom Penthouse King Size Bed Diamante View

Location

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 3.5 mi / 5.6 km

What’s around

Landmarks

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 3.5 mi / 5.6 km
  • Bahia de Puerto Marques - 5.6 mi / 9 km
  • Majahua Beach - 6.1 mi / 9.8 km
  • El Revolcadero - 6.4 mi / 10.3 km
  • Plaza Bahia - 11.1 mi / 17.9 km
  • Papagayo Beach - 12.5 mi / 20.1 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive

At a glance

Hotel size

  • This hotel has 814 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only*
  • 2 per room (up to 20 lbs)

Internet

  • Free WiFi in rooms

Parking

  • Free secured, covered onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 46-inch flat-screen TV
  • Digital TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • All meals, snacks, and beverages included

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Gratuities
  • Taxes

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.

Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Recreation

On Site

  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Mundo Imperial
  • Palacio Mundo Imperial
  • Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Acapulco
  • Palacio Mundo Imperial All Inclusive Hotel
  • Mundo Imperial Acapulco
  • Hotel Palacio Mundo Imperial Resort Acapulco
  • Resort Mundo Imperial Acapulco
  • Mundo Imperial Hotel Acapulco

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 999 per pet, per night

Service animals exempt from fees

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: MXN 195 per accommodation, per night

Resort fee inclusions:

  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Palacio Mundo Imperial does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 20 lbs per pet. There's a charge of MXN 999 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 4 onsite restaurants, featuring seafood, pool views, and poolside dining. Nearby restaurants include Aroma Bistro (5-min walk), Sal de Grano (6-min walk), and La Vicenta Acapulco (6-min walk).
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Hotel Palacio Mundo Imperial also has 2 poolside bars, a sauna, and a steam room, as well as an arcade and a garden.
8,4.Very good.
  • 10,0.Exceptional

    It was great. Very friendly and professional. Clean and awesome. Very very luxurious

    David, 3 night family trip, Jan 2, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    El aire acondicionado no funciono la primera noche, y ni cómo llamar por qué el teléfono tampoco funcionaba. El control de la tele no funcionaba y cuando me estaba planchando el pelo se fue la luz. La comida está X.

    Alfredo, 2 night family trip, Jan 1, 2021

    Verified Expedia guest review

  • 6,0.Good

    Horrible Service | Beautiful Hotel / Rooms / Pool

    Good location, beautiful room and super clean and safe and sterilized. The hotel went above and beyond to keep everyone socially distanced. The pools were remarkable, stunning, but the tables, chairs and grounds around the chairs were filthy, disgusting. We paid for an "all inclusive" and the drinks were really good and the food was "ok" but the service at every restaurant and bar and poolside was HORRIBLE. The hotel was not overly booked nor were there crowds, just bad service, no smiles, not friendly and just genuinely BAD service, example: you had to ask for salt, you may get it or not, same with a soda or extra napkin. At the pool we had to wait almost 60-70 minutes (not exaggerating) for our drinks. The staff could really care less. The check-in & check-out girls were very friendly and our made was exceptional - she ran down the hall to thank us for the tip and was so friendly and always smiled. But aside from the front desk clerk and our maid - nobody provided good service - not even average service.

    Robert, 3 night trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 2,0.Poor

    Horrible place to stay, didn't accept their own confirmed room. Sold us a room that they didn't have and refused to refund the money. Horrible manager and service.

    dan, 5 night family trip, Dec 24, 2020

    Verified Expedia guest review

  • 8,0.Very good

    The hotel was good , clean and service was good. Just the change in restaurants was a bit frustrating

    Lucia, 13 night family trip, Dec 22, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    First the hotel is off the beach and even though they take you there every 30 mnts and have a site with pools and food it wasn't the same for us. We are used to being by the beach. Second i think they overbooked and did not have enough staff. We had to constantly call for items they forgot to set up during cleaning. They charged 200 pesos for room service, and my daughter lost money we think was taken during cleaning, even though we made a report nothing was settled. There are many other beautiful places in Acapulco never again in mundo imperal.

    Raul, 6 night family trip, Dec 15, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    The stuff was excellent and professional and very helpful

    Ama, 4 night family trip, Nov 19, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Quality

    All good except service and Quálitas of drinks, especially in the Pool area

    Mario, 3 night trip, Nov 3, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    rather not say, because if I say anything it would be disappointing

    1 night trip with friends, Oct 11, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Excellent place to stay, perfect location, cleanliness, staff, amenities, food, drinks, definitely will be back next time.

    MARCO, 2 night romance trip, Oct 3, 2020

    Verified Expedia guest review

See all 1,093 reviews