Hotel sent email asking if I wanted to upgrade to a "Room on a high floor. Enjoy a scenic view of Vienna's historic city center," of course for an additional fee (€18/night). I agreed and purchased the upgrade, only to be given a room, yes, on a higher floor, but internal (see pic), not external with "view of Vienna's historic city center." Asked (condescending) gentleman at reception about the error. He informed me that I would absolutely not want an external room, and refused to give me one. So I paid an additional €18/night for, basically, the room I reserved originally. Also, somewhat petty this hotel: it's not an inexpensive hotel by any means. However, they only give you coffee for your room (to make with coffee maker) for the first day. After that, you're required to buy instant coffee or pods from front desk at €1.50. Come on, really? A $200/night hotel nickel-and-diming you for coffee in the room? No plans to return to Steigenberger next time I visit Vienna (in the spring).