4/10 Fair
26 September 2023
Mixed review - Will most likely not return
I recently stayed here for 10 days. The atmosphere is a bit like an upgraded Hostel, but with better food and rooms. Nothing wrong with that, there are different hotels doing exactly the same concept these days.
Positive - Great location, nice breakfast, comfortable beds, big and quiet room, competitive price and smiley staff (but less helpful, see below)
Negative - Was late and lost the first night without receiving any compensation or any other sweetener whatsoever (not even a free bottle of water) - There is no empathy or appreciation of the customer situation whatsoever (we would all like to arrive on time if possible). The hotel follows their contractual rules 100% (think public servants), is not willing to look for compromise solutions, doesn't want to think outside of the box for straight forward operational issues (such as a missing writing desk or chair, and is less willing to go the extra mile for a good customer experience. Also the hotel is a bit worn down and the room had some minor issues like a loose toilet seat, a door that not always locked automatically and blinking lights. Nothing major, but more attention to details would have fixed these ahead of the visit.
Would I stay there again? Probably not, as I prefer a) a hotel that has better customer service at heart and is willing to go the extra mile if needed (which is often free). Also I like to feel assured that there is help at hand when unexpected issues arise (which they do from time to time).
Rune
Rune, 10-night business trip
Verified Hotels.com guest review
