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All properties in Playa del Carmen, Quintana Roo, Mexico

The Fives Beach Hotel & Residences - All Senses Inclusive

Upscale beachfront property with spa, near Grand Coral Golf Riviera Maya

  • Free WiFi in lobby
From
ZAR 5,673

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 109.
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8,4.Very good.
  • We love it here. Second time in 6 months and we are already wanting to plan another trip…

    Apr 22, 2021

  • The restaurants service could use a slight change. This is coming from someone who ran…

    Apr 21, 2021

See all 404 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 662 guestrooms
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • Full-service spa
  • 7 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Punta Esmeralda Beach - 41 min walk
  • Quinta Avenida - 3 mi / 4.8 km
  • Grand Coral Golf Riviera Maya - 1.9 mi / 3 km
  • Playa del Carmen Main Beach - 5 mi / 8.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)
  • Room, Multiple Beds, Pool View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)
  • Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)
  • Room, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)
  • Room, Multiple Beds, Garden View (THREE BEDROOM RESORT RESIDENCE)
  • Deluxe Room, Multiple Beds, Garden View (DELUXE)
  • Suite, 1 King Bed with Sofa bed, Garden View (NE BEDROOM PENTHOUSE RESORT RESIDENCE)
  • Suite, 1 King Bed, Pool View

Location

  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Punta Esmeralda Beach - 41 min walk

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 40 min walk
  • Punta Esmeralda Beach - 41 min walk
  • Quinta Avenida - 3 mi / 4.8 km
  • Grand Coral Golf Riviera Maya - 1.9 mi / 3 km
  • Playa del Carmen Main Beach - 5 mi / 8.1 km
  • Playa del Carmen Maritime Terminal - 6.3 mi / 10.2 km
  • Maroma Beach - 7.2 mi / 11.6 km
  • Xplor Theme Park - 10 mi / 16.1 km
  • Xcaret Eco Theme Park - 10.4 mi / 16.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Shopping center shuttle (surcharge)

At a glance

Size

  • 662 rooms

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (USD 10 per night)
  • Onsite valet parking (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • 24-hour room service
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Picnic area

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-width doorways

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Furnished balcony or patio

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.

Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.

AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • The Fives Beach Hotel Residences All Senses Inclusive
  • The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
  • Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 10 per night

Valet parking costs USD 10 per night with in/out privileges

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Fives Beach Hotel & Residences - All Senses Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 10 per night. Valet parking costs USD 10 per night.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring alfresco dining, seafood, and ocean views. Nearby restaurants include Coco's Cabanas (9-min walk), Fonda Argentina (2.9 mi), and El Puerto (3.2 mi).
  • Have fun with onsite activities like kayaking, parasailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. The Fives Beach Hotel & Residences - All Senses Inclusive also has 3 poolside bars, 7 bars, and a nightclub, as well as a 24-hour fitness center, a sauna, and an arcade.
8,4.Very good.
  • 10,0.Exceptional

    Everything was excellent, the sanitation, customer service, everything but we did have an issue with our room phone dialing room service. When we let the front desk know they came up to fix it right away but then it went out again the last night of us being there.

    3 night romance trip, Mar 13, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Perfect Family Getaway

    We were looking for a good hotel away from the craziness of downtown Playa Del Carmen and stumbled upon this a few miles north and we were very happy with our stay. They offer a variety of room choices, so many pools and amazing restaurants. In our experience all-inclusive bookings come with par food and drinks, however the food and drinks here were amazing! From the time of check-in to check-out, Stephanie and Angel at the reception and Alejandra at concierge helped us with every question and request. We highly recommend Koh Thai where Fernando made sure our every request was met and La Brassiere for Mexican or Italian night where Juan and Jazmine made sure we were comfortable with every visit. During lunch our favorite was Lizards where Miguel and Jazmine always greeted us with big smiles and great conversation followed by just relaxing by the Infinity Pool and Beach and have great service from Araceli, Abraham and Angel, day in day out. They have some great options to unwind at the Gin Bar or Cantina 1910 after a long day in the sun and Paulina and Tanya always made sure our drinks were always ready and the conversation always fresh. To top it off, the room-service does have a different menu than the regular restaurants, but it is worth just staying in the room or enjoying the rooftop in case you have a penthouse room. Thank you Bernardino for always taking care of our last minute breakfast orders. They treat you like family and we hope to return soon!

    kanwar, 5 night family trip, Mar 5, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Fantastic food and friendly staff

    I stayed 6 nights at The Fives Beach during the first part of March 2021 and I would return in a second. I was extremely impressed with the quality of the food (MUCH better than other AI's I have been to) and friendliness and helpfulness of the staff even in the midst of these difficult times due to Covid. The resort was at 30% capacity so not every restaurant was open, but the variety and quality did not seem to suffer and everyone went out of their way to make sure our stay was comfortable and memorable. The pools are immaculate and the beach is beautiful. I would highly recommend a visit to The Fives Beach if you are considering an All-Inclusive vacation.

    Sean, 6 night trip, Feb 26, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    I love tha way from the hotel to the beach. You are going literally through the joungle. We had opportunity to see animals in their natural environments. Animals are friendly and they not scared. The beach is amazing, and we do love the fact that every villa has its own swimming pool, so if we just wanted to be in quiet place we could have switch from the Beach/ infinity pool to the villa's pool. The food was delicious, but after few days we found difficult to try something new for vegetarians. We believe that they can make a little bit more efforts to add more veggetarian options especially to the room service menu. The facility was super clean ! All areas were desinfected all the time. I wish it would be the same in U.S. Every evening different entertainment was provided. When it comes to the activities I wish they could care better about this amazing place for yoga classes. It was so great to pracise yoga in the morning, listening to the sea... but we couldn't relax due to aunts attack , and on the other day some guys were trimming the grass. The most important is that the hotel really do care about customer's safety. Every car entering and leaving the facility has to report to the staff at the gate. We do enjoy the time. Some staff was exceptionally friendly to us.Especially Julian- who was the entertainment guy,and Jazmine from the French restaurant. I would definitely come back to this facility.Room was clean and beautiful, great place !

    9 night romance trip, Feb 19, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I liked everything, the property looks great, clean and the staff is super nice.

    4 night family trip, Feb 16, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Great pools. The room Had some issues like shower was Luke warm and the drawers were broke high was frustrating when trying to open them. The bed was hard for me (age 43) Food was great. Went during Covid so not all the restaurants open. Staff was helpful and responsive. Overall great trip, just me and my teenage son. WiFi was good!

    Crystal, 5 night family trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Clean and welcoming! Everyone was so nice staff was always there to assist with whatever was needed! Food was great, it was a really great trip I can't wait to go back!

    7 night romance trip, Feb 13, 2021

    Verified Expedia guest review

  • 4,0.Fair

    The property was beautiful and located right on the ocean, unfortunately staff was not accommodating to guest needs.

    5 night trip with friends, Feb 11, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The property had wild life that added to the experience. The limited dining options may have been related to the COVID, but it was still good.

    3 night romance trip, Feb 11, 2021

    Verified Expedia guest review

  • 6,0.Good

    The property is beautiful staff is super friendly! Service was prompt everywhere. There were a few issues throughout the stay. When we arrived we were informed there was actually only 3 restaurants when the resort says 10. Room service is not 24 hours. These things were manageable, but I called specially beforehand to verify these amenities and they told me they were all working. These were a factor in picking our resort. When we arrived it was different. I mentioned this in a check in review that I thought was annoymous, but apparently not. The concierge came and found us at the pool on the first day of our drip and wanted to know what was wrong, that was somewhat awkward and uncomfortable. So I simply mentioned that it was not what it seemed, which was true. I’d prefer if they were honest upfront. The one atm in the property did not work and they said they didn’t know when it would be fixed. Had to go to atm in town. Wifi was ok but it was down for a whole afternoon making it difficult to try and rebook a flight due to unexpected weather conditions. Also our room phone did not work which we mentioned several times and no one came to fix it. We reserved a Bali bed by the beach they reserved it for the pool. The staff at pool was great and they took care of this no problem! It just seemed one thing after another. Would probably explore a different resort next time. Hopefully it was just an off week, but you want to relax on vacation, sometimes it felt like work.

    6 night trip with friends, Feb 9, 2021

    Verified Expedia guest review

See all 404 reviews