Mercure Resort Hunter Valley Gardens

Photo gallery for Mercure Resort Hunter Valley Gardens

Primary image
Outdoor pool, sun loungers
Balcony
Superior Room, 1 King Bed | Terrace/patio
Studio, 2 Double Beds | Premium bedding, minibar, desk, laptop workspace

Overview of Mercure Resort Hunter Valley Gardens

UNESCO Sustainable Travel Pledge

Mercure Resort Hunter Valley Gardens

4.5 star property
4.5-star Pokolbin motel with full-service spa, connected to a shopping center

8,4/10 Very good

831 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
Main amenities
  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 2 outdoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Refrigerator

Choose dates to view prices

About this area

What's nearby

  • Hunter Valley Gardens - 2 min drive

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 58 min drive
  • Branxton Station - 15 min drive
  • Greta Station - 20 min drive
  • Lochinvar Station - 25 min drive
  • Airport shuttle (surcharge)

About this property

Mercure Resort Hunter Valley Gardens

4.5-star eco-friendly motel connected to a shopping center
Take advantage of an attached winery, a roundtrip airport shuttle, and a terrace at Mercure Resort Hunter Valley Gardens. Adventurous travelers may like the cycling at this motel. Treat yourself to a facial, a body scrub, or a body treatment at Heavenly Hunter, the onsite spa. The onsite restaurant, Elements Restaurant, features pool views and light fare. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and 2 outdoor tennis courts
  • Smoke-free premises, massage treatment rooms, and concierge services
  • Guest reviews say good things about the breakfast, helpful staff, and location
Room features
All guestrooms at Mercure Resort Hunter Valley Gardens have thoughtful touches such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guests reviews speak well of the spacious rooms at the property.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Free toiletries and hair dryers
  • 52-cm TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 72 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM - 10 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Mini golf
  • Helicopter/airplane tours
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Segway rentals/tours nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Bicycle rentals
  • Pool loungers

Facilities

  • 9 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Raised toilet seat
  • Grab bar near toilet
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • 52-cm TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Restaurant dining guide

Special features

Spa

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Elements Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 14 and AUD 50 for adults, and AUD 10 and AUD 24 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of AUD 69.00 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for AUD 15.0 per night
  • Rollaway beds are available for AUD 25.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Motel Pokolbin

Frequently asked questions

Does Mercure Resort Hunter Valley Gardens offer free cancellation for a full refund?
Yes, Mercure Resort Hunter Valley Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Resort Hunter Valley Gardens?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Mercure Resort Hunter Valley Gardens on 17 October 2022 start from R1 863, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Resort Hunter Valley Gardens?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Resort Hunter Valley Gardens?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Resort Hunter Valley Gardens?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Resort Hunter Valley Gardens?
Yes, there's free self parking.
Is airport shuttle service offered by Mercure Resort Hunter Valley Gardens?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Mercure Resort Hunter Valley Gardens?
You can check in from 2 PM - 10 PM. Check-out time is 10 AM. Late check-out is available for a charge of AUD 69.00 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Mercure Resort Hunter Valley Gardens and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Mercure Resort Hunter Valley Gardens also has a winery, an outdoor pool, and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near Mercure Resort Hunter Valley Gardens?
Yes, Elements Restaurant offers garden views. Nearby restaurants include The Cellar Restaurant (5-min walk), Oishii Japanese & Thai Restaurant (8-min walk), and Muse Restaurant (2.2 mi).
What's the area around Mercure Resort Hunter Valley Gardens like?
Mercure Resort Hunter Valley Gardens is a short 5-minute walk from Roche Estate and 7 minutes' walk from Brokenwood Wines. Travelers say this motel is in a good location.

Overall score and ratings

8,4

Very good

8,2/10

Cleanliness

8,4/10

Staff & service

7,6/10

Amenities

7,8/10

Property conditions & facilities

7,6/10

Eco-friendliness

8/10 Very good

Great location - needs TLC
Lovely central location - Stunning grounds. Overall the place is in need of TLC, Flaking paintwork and dated bathrooms.
Danielle, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Marion, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

WILLIAM, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Amy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice easy stay for a local wedding
Ian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Rhonda, 2-night trip
Verified Wotif guest review

8/10 Very good

Angelo, 2-night trip
Verified Expedia guest review

8/10 Very good

Great location. Quiet. Comfortable bed and lovely room with balcony. Staff member on front counter could have been a little more friendly! Would stay again.
jan, 2-night romance trip
Verified Wotif guest review

4/10 Fair

A fairly tired motel, well and truly due for a makeover. I rang the property 7 times to confirm my booking and book a table for dinner and everytime it kept sending me to a message bank which was full. So I went elsewhere for dinner. I was told that the person on reception answers the calls for 4 properties. Go figure!! Not happy Jan
Brad, 1-night business trip
Verified Wotif guest review

2/10 Poor

Horrible experience - how can this be 4.5star! Unable to call room service from room or mobile
Michael, 1-night trip
Verified Hotels.com guest review