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All properties in Playa del Carmen, Quintana Roo, Mexico

El Dorado Maroma, Gourmet All Inclusive by Karisma

Adults-only beachfront property with spa, near Maroma Beach

  • Free cooked-to-order breakfast, free WiFi in lobby, and free parking
From
ZAR 8,511

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1 / 68Pool
Carretera Cancun - Tulum Km. 55.3, Playa del Carmen, CP77710, QROO, Mexico
8,8.Fabulous.
  • Resort was beautiful. Staff very friendly Our door shower was amazing!!!

    Jul 17, 2021

  • Wonderful place! Staff was always friendly. Easy to get in the restaurants. Only issue…

    Jun 13, 2021

See all 54 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 98 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Marina
  • Restaurant and bar/lounge
  • Full-service spa

What’s around

  • On a private beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 6.1 mi / 9.9 km
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km
  • Grand Coral Golf Riviera Maya - 8.2 mi / 13.1 km
  • El Manglar Golf Course - 5.6 mi / 8.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Honeymoon Villa
  • Honeymoon Villa
  • Presidential Studio (Swim Up)
  • Junior Suite
  • Suite
  • Presidential Studio
  • Royal Suite (Swim Up)
  • Suite, Private Pool
  • Suite (Swim Up)
  • Honeymoon Suite
  • Royal Suite

What’s around

Landmarks

  • On a private beach
  • Maroma Beach - 1 min walk
  • Tres Rios Ecopark - 6.1 mi / 9.9 km
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.9 km
  • Grand Coral Golf Riviera Maya - 8.2 mi / 13.1 km
  • El Manglar Golf Course - 5.6 mi / 8.9 km
  • Playa Xcalacoco - 8.8 mi / 14.2 km
  • Quinta Avenida - 9.7 mi / 15.7 km
  • Plaza Las Americas - 10.7 mi / 17.3 km
  • Mamitas Beach Club - 11.3 mi / 18.2 km
  • Playa del Carmen Main Beach - 11.3 mi / 18.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
map
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Carretera Cancun - Tulum Km. 55.3, Playa del Carmen, CP77710, QROO, Mexico

At a glance

Size

  • 98 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Ecotours on site
  • Fishing on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Pilates classes on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Yoga classes/instruction on site
  • Hiking/biking trails nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • In-room massage available
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving lessons
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

NÁAY SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Mexico Lindo - This restaurant specializes in Mexican cuisine and serves dinner only.

KIOKO - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Open daily.

Mio Cuccina Italiana - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Caribbean Grill - This restaurant specializes in Caribbean cuisine and serves dinner only. Open daily.

Lima Limon - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Marina on site
  • Sauna
  • Steam room
  • Fitness classes on site
  • Bicycle rentals on site
  • Ecotours on site
  • Fishing on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Pilates classes on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Yoga classes/instruction on site

Nearby

  • Hiking/biking trails nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

  • El Dorado Maroma All Inclusive
  • El Dorado Maroma Karisma Gourmet All Inclusive Hotel
  • El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
  • El Dorado Maroma Gourmet All Inclusive Karisma Hotel
  • El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Maroma Gourmet All Inclusive Karisma
  • El Dorado Maroma Karisma Gourmet All Inclusive
  • Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
  • El Dorado Maroma By Karisma All Inclusive
  • El Dorado Maroma By Karisma Gourmet All Inclusive
  • El Dorado Maroma Gourmet All Inclusive by Karisma
  • El Dorado Maroma Karisma
  • El Dorado Maroma Gourmet All Inclusive Karisma Hotel
  • Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
  • El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
  • El Dorado Maroma By Karisma All Inclusive
  • El Dorado Maroma By Karisma Gourmet All Inclusive
  • El Dorado Maroma Gourmet All Inclusive Karisma
  • Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
  • El Dorado Maroma Karisma All Inclusive
  • El Dorado Maroma By Karisma All Inclusive
  • El Dorado Maroma By Karisma Gourmet All Inclusive
  • El Dorado Maroma Gourmet All Inclusive by Karisma
  • Maroma Karisma
  • El Dorado Karisma
  • El Dorado Karisma All Inclusive
  • El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, El Dorado Maroma, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Mexico Lindo offers Mexican cuisine. Nearby restaurants include Burger Stop (3.1 mi), Terrace Tapas Lounge & Bar (4.2 mi), and Hacienda Amarte Maroma (5.5 mi).
  • Have fun with onsite activities like kayaking, parasailing, and water skiing. Additional recreation onsite includes aerobics , ecotours, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. El Dorado Maroma, Gourmet All Inclusive by Karisma also has a private beach, a sauna, and a steam room, as well as a picnic area and a garden.
8,8.Fabulous.
  • 10,0.Exceptional

    Very nice place to relax adults only and the staff is very friendly food very good we went for our anniversary we enjoyed every single moment we planing to go back soon

    1 night romance trip, Jun 5, 2021

    Verified Orbitz guest review

  • 8,0.Very good

    This resort is a solid 9/10. The only major issues i had was that they were doing construction in my building which was mildly annoying. The staff is out of this world, the food is good but when we visited in april only 4 restaurants were open. Would love to be back to try the rest.

    5 night trip with friends, Apr 25, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Wonderful resort. We had a great time.

    4 night trip with friends, Apr 22, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    This resort is smaller and personal. Service is top notch! Facilities are beautiful. I had the honeymoon suite overlooking the main pool which was beautiful. Would go back for sure!

    4 night trip with friends, Apr 22, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Resort was nice, some parts were a little dated. Service was good and so was the food. One complaint was that the beds were not comfortable.

    5 night trip with friends, Apr 20, 2021

    Verified Expedia guest review

  • 6,0.Good

    The was my first time at the El dorado Moroma. I also never write reviews but There are some things I wished I had know before I went. I will start of with the things I liked about the hotel. Service at the restaurants, pools and beach were excellent. Food was excellent! We were always able to find chairs on the beach but the pool areas are small and limited seating. They also have cabanas if you get up early enough to get one. I would say go before 6am to get one. The room we were upgraded to was pretty nice and I thought the bed was great. Maybe the hurricane in November or covid had something to do with the rest. When I read the website and reviews it said kayak trips out to the reef. There were 2 kayaks and 2 paddle boards at the facility. Don’t plan on this being the area you want to snorkel in. I like to snorkel and there are no fish in this area. Nice area to walk in the water and nice soft sand. If you like walking on the beach you are very limited on either side of resort. Also if you like looking for shells, not a good place. The rooms seemed like they were cleaned every other day but bed was made daily. Not sure if they were under staffed? A few days we didn’t get water restocked or any coffee supplies. We tried calling a few times and texting to get supply’s with no response which I thought was strange and frustrating. Make sure you drink plenty of water at the restaurants in case you don’t get water that day in your room.

    6 night family trip, Apr 11, 2021

    Verified Orbitz guest review

  • 10,0.Exceptional

    This is a small, intimate, beautiful resort. If you want quiet, this is your place. The food is extremely gourmet and fancy, may not be for everyone. The staff was phenomenal. they bend over backwards to make you comfortable and happy. The beach is unbelievably beautiful. The rooms have a bit of age on them and we had issues with leaks and locks, but nothing that made our trip less enjoyable.

    6 night trip with friends, Apr 10, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    El Dorado Maroma---- THE BEST!

    This was by far one of the best weeks ever!!! Everyone did above and beyond to service us during our stay and make it the best possible vacation!!!! LOVED!!

    Cerelle, 3 night trip, Apr 6, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    We loved our stay, the food and staff was wonderful! Omar and Karen are the best! Will definitely be going back soon! Highly recommend El Dorado Maroma!

    6 night family trip, Apr 5, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Ive been to a lot of resorts but this is THE BEST place ive ever stayed. The staff treat you like family and they go even further than above and beyond. 10 stars for me!

    3 night romance trip, Mar 29, 2021

    Verified Expedia guest review

See all 54 reviews