The Point Hotel & Suites

The hotel was less impressive than it looked in the photos. They only have a pool, wi-fi and a park shuttle so not sure what the resort fee is for-its more of a hotel. The room was nice but furniture was a bit chipped and cheap looking. No USB ports. Transport to and from airport cost us $72 and added expense due to the concierge giving us wrong information when I asked her to book our return airport shuttle. She said it only needed to be done 10 min before so we should come back the next day. The next day they told us it was too late as it had to be booked the day before. Granted -it was a misunderstanding as she said she thought we meant a taxi but made no attempt to help us and was rude and defensive. The hotel manager also passed the buck and said she didn't work for them and wouldn't help us. The night restaurant guy who took our order and offered to take it to our room but later changed is mind when he looked at the tip and told me to wait and take it myself. All in all won't go back.

We had booked in elsewhere and upon arrival did not fancy it, so drove around the area and found this little gem. Nothing much in the area at all, but a lovely room, view and pool (which is facing the correct way around, i.e. west). Staff were very helpful, together with IT facilities. Eating facilities are very limited, but we knew that. Plenty of restaurants and cafes in the area.

It was wonderful!

Very nice hotel. Comfortable rooms. Great included breakfast. Almost walking distance to Universal Studios. They have a complimentary shuttle service to and from Universal. Next time we go to Orlando we'll stay at The Point.

Carpet was noticeably "aged". Lobby very nice. Rooms look like they were very nice about 10 years ago. Breakfast was okay.