Hotel Sombra del Agua

Photo gallery for Hotel Sombra del Agua

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Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe

Overview of Hotel Sombra del Agua

VIP Access

Hotel Sombra del Agua

3.5 star property
3.5-star hotel with restaurant, near San Cristobal de las Casas Cathedral

9,0/10 Superb

636 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Bar
  • 24/7 front desk
  • Restaurant
The price is R1 268
Price available on 2022/06/30
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristobal de las Casas, CHIS, 29200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Conference center
  • 24-hour front desk
  • Garden
  • Lobby fireplace
  • Meeting room
  • Multilingual staff
  • Concierge services
  • Luggage storage
For families
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Premium bedding
  • Free self parking
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Zona Centro
  • San Cristobal de las Casas Cathedral - 2 min walk
  • Plaza de La Paz - 1 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

About this property

Hotel Sombra del Agua

Hotel Sombra del Agua puts you 0.1 mi (0.2 km) from San Cristobal de las Casas Cathedral. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this Colonial hotel include a bar/lounge and a garden. The helpful staff and central location get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking within 262 ft

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Meeting room
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Built in 1907
  • Garden
  • Fireplace in lobby


  • Braille/raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Premium cable channels

Home comfort

  • Heating
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi and wired Internet
  • Free local calls


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Breakfast costs between MXN 150 and MXN 220 for adults, and MXN 80 and MXN 110 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).


This property does not have elevators.

This property accepts credit cards and cash.

Also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristobal de las Casas
Hotel Sombra del Agua Hotel San Cristobal de las Casas

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

MARIA, 1-night trip
Verified guest review

10/10 Exceptional

The Hotel is perfectly located close to the San Cristobal "corredores" where all the restaurants are. The room was Spotless clean, comfortable and quiet. The Restaurant service and food was excellent. We did not know Chiapas has such a High Quality Cuisine. Even The chef visited our table to ask about the food. I do recommend this hotel and for sure we are staying there every time we visit San Cristobal.
ZULMA, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Suzan, 4-night trip
Verified guest review

10/10 Exceptional

I like that we had a window that opened to the main atrium, I was able to see people checking in, and I was able to see the main entrance. At night the fireplaces were lit and it look beautiful people dining and having a good time. One of the nights it got a little too loud but it was a nice tradeoff. All of my review questions were answered with Excellent marks except Service & Amenities, there aren't many amenities but this is a small hotel, meant to be a "Boutique" hotel. The service was hit and miss Reception desk was not helpful when we needed to exchange Dollars for Pesos, they don't accept Dollars, we had to go out and find a currency exchange and pay in pesos. I'm Mexican and I've traveled all over Mexico and this is very rare, especially in the leisure industry. The young guy that helped us with our luggage was really attentive and helpful. The restaurant service was really slow, disorganized and not very customer friendly, our waiter was always missing and it was only 4 tables, I don't know where he went or what he was doing, the food was really good but overpriced for the type of service. Coffee was expensive and they took forever to get it to you, you are better off walking out and getting your coffee around the corner and coming back in time to get your food served. Overall I will recommend because its a beautiful place and it's close to everything.
Cecilia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel was amazing, it is completely breathtaking. I will definitely continue to come back any time I can. The staff was so respectful and welcoming. My mom lost her phone, and it was returned to the front desk. I recommend this place to everyone plus it so convenient because everything is walking distance.
Anna, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful plantation
Matt Van, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio y hospedaje.
Nelida, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Very nice place - beautiful decor and cosy despite the cold. Would recommend. Check out is 12pm, not 1pm as stated on
S, 3-night trip
Verified guest review

8/10 Very good

Francisco, 1-night business trip
Verified guest review

10/10 Exceptional

Very beautiful hotel with a great location. Clean, safe, and excellent service. Highly recommended. Be aware that the parking is on-street, which becomes available now and then. Even if you can't find a place next to the hotel, you can most likely find one within a couple of blocks (~5 min walking).
Anila, 2-night trip
Verified guest review