Hotel Sombra del Agua

Photo gallery for Hotel Sombra del Agua

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Suite, 1 King Bed | Terrace/patio
Terrace/patio
Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe
Egyptian cotton sheets, premium bedding, in-room safe

Overview of Hotel Sombra del Agua

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Hotel Sombra del Agua

3.5 star property
3.5-star hotel in Zona Centro with spa and restaurant

9,0/10 Superb

677 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Bar
  • Spa
  • 24/7 front desk
Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristobal de las Casas, CHIS, 29200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Room service
  • Conference center
  • 24-hour front desk
  • Garden
  • Lobby fireplace
  • Meeting room
  • Multilingual staff
  • Concierge services
For families
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Premium bedding
  • Free self parking

Choose dates to view prices

About this area

What's nearby

  • In Zona Centro

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

About this property

Hotel Sombra del Agua

3.5-star hotel in the heart of Zona Centro, rejuvenated in 2017
Take advantage of a garden, a fireplace in the lobby, and a bar at Hotel Sombra del Agua. Treat yourself to a massage at SPA SECRETO, the onsite spa. Free in-room WiFi is available to all guests, along with a conference center and a hot tub.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), tour/ticket assistance, and a 24-hour front desk
  • Concierge services, multilingual staff, and a porter/bellhop
  • Guest reviews speak highly of the central location and helpful staff
Room features
All guestrooms at Hotel Sombra del Agua boast thoughtful touches such as premium bedding, as well as amenities like free WiFi and safes. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with premium channels
  • Heating and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking within 262 ft

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1907
  • Garden
  • Fireplace in lobby
  • Full-service spa

Accessibility

  • Braille/raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Premium cable channels

Home comfort

  • Heating
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi and wired Internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA SECRETO. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 180 and MXN 220 for adults, and MXN 120 and MXN 150 for children (approximately)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

This property accepts credit cards and cash.

Also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristobal de las Casas
Hotel Sombra del Agua Hotel San Cristobal de las Casas

Frequently asked questions

Does Hotel Sombra del Agua offer free cancellation for a full refund?
Yes, Hotel Sombra del Agua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Sombra del Agua?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Sombra del Agua?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Sombra del Agua?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Sombra del Agua?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Hotel Sombra del Agua and nearby?
Hotel Sombra del Agua has a spa and a garden.
Are there restaurants at or near Hotel Sombra del Agua?
Yes, there's an onsite restaurant. Nearby restaurants include Barrios de Jovel (3-min walk), María Chamula (4-min walk), and Praga bar (4-min walk).
What's the area around Hotel Sombra del Agua like?
Hotel Sombra del Agua is in Zona Centro, a short 1-minute walk from Mesoamerican Museum of Jade and 2 minutes' walk from San Cristobal de las Casas Cathedral. Our travelers say the local area is very central.

Overall score and ratings

9,0

Superb

9,4/10

Cleanliness

9,2/10

Staff & service

9,1/10

Amenities

9,0/10

Property conditions & facilities

9,4/10

Eco-friendliness

8/10 Very good

Muy bonito hotel, solo que la habitación es algo ruidosas, en l noche entra una bomba de agua al parecer y hace bastante ruido, lo demás muy bonito y agradable
Victor, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mauricio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This place is great! It’s right in centro. You walk out of the hotel and you are in centro. And despite this, our rooms (we booked twice with this place) were quiet. Parking is in a different place (2 blocks away), and you have to ask staff to lead you where it is, but that’s better than no parking, especially when this hotel is in centro, where street parking is difficult. Parking was safe and it has a gate. Food was good, and the hotel looks nice. I’d stay here again for sure. For those who were like me and were looking for hotels with AC, our 2 rooms did have AC. The expedía website doesn’t say rooms have AC, just that they have “heating.”
Daniel, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Historical hotel located in the center of the city. Beautiful property with very comfortable beds. Hotel has a lot of interesting local artisan wares and is aesthetically pleasing.
Angela, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property is perfect, its clean and absolutely beautiful. Pictures do not give it justice.
Anna, 7-night trip
Verified Expedia guest review

10/10 Exceptional

MARIA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very pretty property in downtown in san Cristobal de las C Casas and excellent spot for go any where .
Manuel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Luisa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Staff friendly
Maria G, 4-night trip
Verified Expedia guest review

8/10 Very good

Hotel is very nice. Our room was nice. Not too quiet but nice. Gardens and outdoor dining area are awesome with many areas to seat and have a drink or coffee close a fire pit. Food is a bit expensive and food service kind of poor, not the servers but the kitchen. Looks like they do not have capacity when many people eating/ordering at the same time. Parking is not at the hotel, but around two blocks distance and no valet parking available. Location is great. Walking distance to main attractions. Overall, satisfied with some points of improvement.
Erick, 3-night family trip
Verified Expedia guest review