Hotel Sierra Resort Hakuba

Photo gallery for Hotel Sierra Resort Hakuba

Primary image
Outdoor pool
Outdoor pool
Outdoor spa tub
Grand Double Room, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Hotel Sierra Resort Hakuba

Hotel Sierra Resort Hakuba

4.0 star property
4-star hotel with restaurant, near Tsugaike Ski Resort

9,4/10 Exceptional

93 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
Hakuba-Mizubasho-Onsen, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
Main amenities
  • Daily housekeeping
  • Restaurant
  • Ski storage
  • Spa tub
  • Limo/town car service
  • Terrace
  • Garden
  • Lobby fireplace
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
For families
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

Getting around

  • Hakuba Station - 9 min drive
  • Chikuni Station - 13 min drive
  • Nakatsuchi Station - 19 min drive

About this property

Hotel Sierra Resort Hakuba

4-star hotel in the mountains
Consider a stay at Hotel Sierra Resort Hakuba and take advantage of free breakfast (local cuisine), a terrace, and a garden. Treat yourself to a massage or other spa services. In addition to laundry facilities and a fireplace in the lobby, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Limo/town car service, an elevator, and tour/ticket assistance
  • Free newspapers, smoke-free premises, and wedding services
  • Guest reviews speak well of the overall value and helpful staff
Room features
All guestrooms at Hotel Sierra Resort Hakuba have perks such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews give good marks for the comfortable, spacious rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • 32-inch HDTVs with cable channels and DVD players
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 74 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:00 AM - 8:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:00 AM–9:00 AM
  • Restaurant

What to do

  • Karaoke
  • Ski area nearby

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 1995
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Spa tub

Accessibility

  • Elevator

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Electronic bidet
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for JPY 1500.0 per night
  • Rollaway beds are available for JPY 8000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property accepts credit cards. Cash is not accepted.

Also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Frequently asked questions

Does Hotel Sierra Resort Hakuba offer free cancellation for a full refund?
Yes, Hotel Sierra Resort Hakuba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Sierra Resort Hakuba?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Sierra Resort Hakuba?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Sierra Resort Hakuba?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Sierra Resort Hakuba?
You can check in from 3 PM - midnight. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Hotel Sierra Resort Hakuba and nearby?
Have fun with nearby winter activities like skiing. Relax in the spa tub after a day on the slopes or enjoy the use of a garden.
Are there restaurants at or near Hotel Sierra Resort Hakuba?
Yes, there's an onsite restaurant. Nearby restaurants include Ohyokkuri (3.1 mi), Maeda (3.2 mi), and Gravity Worx (3.2 mi).
Does Hotel Sierra Resort Hakuba have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Sierra Resort Hakuba like?
Hotel Sierra Resort Hakuba is located a short 1-minute walk from Hakuba Valley Ski Area.

Overall score and ratings

9,4

Exceptional

9,2/10

Cleanliness

9,3/10

Staff & service

9,2/10

Amenities

8,9/10

Property conditions & facilities

8,6/10

Eco-friendliness

10/10 Exceptional

Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
2-night romance trip
Verified Orbitz guest review

8/10 Very good

This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Alan, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Samuel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

A terrific resort with service to match
Great well keot facility
Werner, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful special touches!
Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.
Lisa, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!
Natalija, 1-night romance trip
Verified Expedia guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

8/10 Very good

Great Hotel
Great hotel , fab hot springs , noisy frogs 🐸
KEITH, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Priscilla, 1-night romance trip
Verified Hotels.com guest review