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In the heart of Palatka
I was not in the room that much but the stay was good. The room was very clean
May 14, 2022
Horrible. They had a $20/night pet fee that they freely admitted was not disclosed on…
Feb 11, 2022
This property advises that it adheres to Commitment to Clean (Choice) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Social distancing measures are in place and masks are required in public areas.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
This property accepts credit cards. Cash is not accepted.
*See fees & policies for additional details or extra charges
I didn't stay at the property since it was absolutely filthy. I walked in and the receptionist was nowhere to be found and i waited 20 min while she was out walking dogs on her break. They are understaffed and the hallways are filthy and the floors in the rooms are as well. I looked at a room before booking and decided against staying. The walls have repaired plaster showing etc., and just a mess for what they charge for rooms. Do yourself a favor and remove this property from your website, you'll thank me.
Marcus, 1 night trip, Feb 10, 2022
Verified Orbitz guest review
Room was unsuitable for a functional hotel. Old clothes, shoes and a toothbrush under one bed, did not check under the other. Hotel seemed more like a halfway house and staff was not competent. Sending letter and pictures to Comfort Inn & Suites corporate offices. Do not make a reservation at this hotel. Other options in Palatka are available and not that much more in cost.
William, 2 night family trip, Jan 30, 2022
Verified Expedia guest review
When we arrived it was 7:45 pm and no one was at the desk. we noticed a bell that said ring for service so we did and did again as we called the hotels number for 20 mins before an off duty employee went into the back office and apparently woke up the clerk to help us and the additional 3 people now waiting in line. After finally being checked in we went to our room which had 2 working lights come to find out no other lights had bulbs. Proceeded to set our luggage in the appropriate areas and noticed a pair of dirty socks in the corner of the room, now starting checking the bed to be sure sheets were clean. The sheets were indeed clean however had multiple holes in them. Very disappointed in our stay and will never return!
William, 2 night trip, Jan 28, 2022
Verified Hotels.com guest review
I was not able to stay my previously reserved booking with Experia because when I showed up for check-in I was told the hotel was full and overbooked. So...I will not stay in any of those and wont probably use Expexia again. This event could have ruined my Father and Son fishing trip.
Alfredo, 1 night family trip, Jan 5, 2022
Verified Expedia guest review
People smoked right outside the doors and you have to walk through it. Our first room had mold and was in the process of being painted. The second room's bathroom faucet actually sprayed water out the back when to turned on the water. The third had a shower rid that was just hanging on. Somehow we got on the Do Not Disturb list, so our room wasnt touched for two days until I complained.
Robert, 7 night family trip, Dec 18, 2021
Verified Orbitz guest review
Vending machine was broken, no toilet paper in the bathroom, and a very rude cleaning lady. She had no regard for the fact that residents at this establishment pay her wages. The bed was comfy:-)
Tony, 1 night trip with friends, Dec 11, 2021
Verified Expedia guest review
Dwayne, 2 night business trip, Dec 9, 2021
Verified Hotels.com guest review
I had a reservation to stay here. After I flew in from out of state, I called to let them know I was omw. The desk said they overbooked and didn't have my room. They knew this early in the day, but no one contacted me so I could find somewhere else to stay. It was 11pm and I was alone with nowhere to sleep out of state. The clerk told me I could call them tomorrow and they might have a room for me. Terrible customer service.
Betsy, 4 night trip, Dec 9, 2021
Verified Expedia guest review
Everything was OK
Wanda M, 1 night family trip, Nov 26, 2021
Verified Expedia guest review
Central air unit was extremely loud. I was hot so I needed the cool air, though hard to fall asleep because it was very loud. I finally couldn't take the noise any longer so I turned it off, only to hear another room's loud TV through the walls. This was all happening 4am. I then needed to put my TV on or something to create white noise. Toilet flush was very weak, low pressure, but I thought it was ok because it flushed. Next night it would flush water only and I made sure I didn't clog with paper. I asked for a plunger, used it several times but toilet still would not flush. I did not call for maintenance because it was late and I had already taken sleep medicine. I told the front desk the next morning.
2 night business trip, Nov 18, 2021
Verified Hotels.com guest review