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All properties in Suzhou (Suzhou), China
1 room, 2 adults

Pan Pacific Suzhou

4,5-starFor the benefit of our customers, we have provided a rating based on our rating system.
259 Xin Shi Road, Suzhou (Suzhou), Jiangsu, 215007, China

Luxury hotel in Gu Su District with outdoor pool, indoor pool
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1 266 reviews

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Amenities
Great amenities

Pan Pacific Suzhou

from ZAR 1,241
  • Premier King Room
  • Pacific Club King
  • Executive Suite, 1 King Bed
  • Executive Premier Twin
  • Pacific Club Twin
  • Premier Twin Room
  • Executive Premier King
  • Deluxe King Room
  • Deluxe Twin Room

What’s around Pan Pacific Suzhou

Landmarks

  • In Gu Su District
  • Pan Gate - 12 min walk
  • Suzhou Embroidery Research Institute - 32 min walk
  • Master of the Nets Garden - 38 min walk
  • Metro Shopping Mall - 38 min walk
  • Suzhou University - 40 min walk
  • Xuanmiao Temple - 42 min walk
  • Shantang Street - 45 min walk

Getting around

  • Wuxi (WUX-Shuofang) - 31 min drive
  • Suzhou (SZV) - 41 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 58 min drive
  • Suzhou Railway Station - 6 min drive

At a glance

Key facts

Hotel size

  • This hotel has 480 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-6 PM
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 15070
  • Conference space size (meters) - 1400
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1999
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Garden Brasserie - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Keyaki - This poolside theme restaurant specializes in Japanese cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Hai Tien Lo - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Pan Pacific Suzhou’s small print

Also known as

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6 AM to 11 PM.
  • Parking height restrictions apply.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Rollaway beds are available for CNY 175.0 per night

    Buffet breakfast is offered for an extra charge of CNY 128 for adults and CNY 68 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Fabulous 8,8 From 113 reviews

    Good 6,0
    Pan Pacific
    The hotel is in Avery good location, but it is tired and needs updating.
    Jill, us1 night romance trip
    Good 6,0
    A good hotel but not good service
    The hotel is in a quite good condition, but staffs were not that nice, some of who were very indifferent. The breakfast food were about average, nothing exciting. The service staffs in dining hall were slow, and saw no smiles on their faces. Not sure if they were not treated well, or not trained well. Anyway their attitude towards guests were not warm at all.
    us2 night business trip
    Exceptional 10,0
    Staff is very friendly and efficient. Breakfast is good and hotel facilities is excellent. Overall very satisfying
    Man Wey, as2 night business trip
    Exceptional 10,0
    A Rare Beauty
    The hotel itself is a stunner, sprawling rather than towering, beautifully designed, fitting Suzhou's relaxed feel, and sidled up right next to a gorgeous, historical park that your stay gets you free entry to. It's not located in the most exciting part of town, but there are some solid restaurants around, convenience stores, and a quaint little bar across the street aimed, I think, at foreign guests of the hotel (the staff was very friendly and informative; I dare you not to go in there when you see how they advertise themselves and how clearly they want international clientele). The food was none too good - my girlfriend wanted to order room service the first night and everything that came was a letdown after the quality of the hotel space had raised expectations. The dish I can speak on with most authority, the pork noodle soup, was pretty gross, all things told - limp, fatty slivers of pork, bland broth, and subpar noodles, and if nothing else I can say my girlfriend's salad was a ripoff. The breakfast buffet wasn't nearly as bad as the room service food, but it was a step down from breakfast buffets in other hotels at this level around China (I only know because my job puts me up in lots of Marriott's, Westin's, Shetraton's, etc when I'm over there with them; this was a private booking). With that said, I don't mean to discourage people from staying here, because it really is a rare beauty, and you should go out to eat anyway!
    Karl, us2 night romance trip
    Very good 8,0
    5 star look without 5 star service
    At first glance, the hotel looked superb. Just like the photos online. However, it wasn't what I would call a 5 star hotel when it came to the service provided. Having stayed at Shangri La in China before, this was nowhere near as pleasant. No one came to greet us as we arrived at the hotel nor did they help us with our luggage. Despite myself making the reservation, they didn't speak to me when I checked in, instead they spoke to my partner because they spoke Mandarin. Felt very offended by this and I had no idea what was going on during the check in process. The hotel was relatively clean inside although the rooms were quite small. At best I would rate this hotel 4 star.
    gbRomance trip

    Pan Pacific Suzhou

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