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Sandos Caracol Eco Resort - All Inclusive

All-inclusive beachfront property with free water park, near Grand Coral Golf Riviera Maya

  • Free WiFi and free parking

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  • Sandos Caracol Eco Resort - All Inclusive
  • Sandos Caracol Eco Resort - All Inclusive
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  • Sandos Caracol Eco Resort - All Inclusive
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1 / 141Sandos Caracol Eco Resort - All Inclusive
Carretera Cancún Chetumal Km. 295, Playa del Carmen, 77710, QROO, Mexico
7,8.Good.
  • Things to know about your stay at the Sandos Caracol Eco Resort. Do not contract Seek…

    May 29, 2021

  • Horrible customer service, food at the buffet was bad and you are not able to reserve "a…

    May 29, 2021

See all 1,053 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 956 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs

Feel at home

  • Children's pool
  • Children's club
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • On the beach
  • Grand Coral Golf Riviera Maya - 2.9 mi / 4.6 km
  • Quinta Alegría Shopping Mall - 3.8 mi / 6.1 km
  • Quinta Avenida - 5.2 mi / 8.3 km
  • 3D Museum of Wonders - 5.6 mi / 9 km
  • Central Square - 6.3 mi / 10.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Superior Room, 2 Queen Beds
  • Elite Penthouse, Jetted Tub
  • Royal Elite 1 Bedroom, 1 King Bed with Sofabed
  • Eco Family Superior
  • Eco Family Suite
  • Signature Eco Junior Suite (3 Adults, 1 Child)
  • Signature Eco Junior Suite (2 Adults, 2 children)
  • Signature Eco Junior Suite (3 Adults, 2 children)
  • Signature Eco Junior Suite (2 Adults, 3 Children)
  • Eco Family Penthouse
  • Eco Family Penthouse (3 adults 1 child)
  • Eco Family Penthouse (2 Adults 2 children)
  • Eco Family Penthouse (3 adults 2 children)
  • Eco Family Penthouse (2 Adults 3 children)
  • Superior Select Adults Only
  • Deluxe Select Adults Only
  • Penthouse Select Adults Only

What’s around

Landmarks

  • On the beach
  • Grand Coral Golf Riviera Maya - 2.9 mi / 4.6 km
  • Quinta Alegría Shopping Mall - 3.8 mi / 6.1 km
  • Quinta Avenida - 5.2 mi / 8.3 km
  • 3D Museum of Wonders - 5.6 mi / 9 km
  • Central Square - 6.3 mi / 10.1 km
  • Maroma Beach - 8.2 mi / 13.2 km
  • Puerto Morelos Town Square - 19.4 mi / 31.2 km
  • Yal-ku Lagoon - 30.4 mi / 48.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Airport shuttle (surcharge)
map
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Carretera Cancún Chetumal Km. 295, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 956 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club

Food and drink

  • 9 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2005
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • Dutch
  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Sailing on site
  • Scooter/moped rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Small print

Also known as

  • Caracol Eco
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya
  • Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort - All Inclusive All-inclusive property
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 9 onsite restaurants. Nearby restaurants include Fonda Argentina (3.8 mi), El Puerto (4.1 mi), and Casa del Lago (4.2 mi).
  • Yes, an airport shuttle is available.
  • Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 10 bars, and a nightclub, as well as a sauna, a steam room, and a garden.
7,8.Good.
  • 8,0.Very good

    Lugar bonito , servicio malo

    Está muy bonito el hotel, la comida no es tan buena, aparte si se acaba algo no ponen más , no tienen nada de fruta únicamente en la mañana un poco. El area de snacks esta en un solo lugar super lejos de albercas o areas de niños. Duramos mucho tiempo para hacer check in, formados en el calorón y sin que te ofrezcan nada de beber ni aperitivos para los niños. Debieran darle mantenimiento a los toboganes ya que hay algunos oxidados. Las toallas para alberca se acaban y no ponen mas.

    3 night family trip, Apr 24, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Great for a family trip!

    The property is amazing! Lush jungle, water park, lots of trails, a beautiful cenote. We booked this hotel for the amenities and had an amazing family trip. The food was fine, the buffet had a wide selection but we got bored. 2-3 restaurants were closed so there was minimal restaurant options. The dinner options for reservation only were great. I would book this hotel again if there were more dining options for breakfast and lunch. Eating a buffet every morning in a bustling cafeteria versus on the beach or by the pool wasn't part of my dream family vacation but we made the best of it. The staff was always friendly and helpful. The rooms were great.

    7 night family trip, Apr 6, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Bad check in experience

    At my check in the costumer service lady told me that expidia change my room reservation for some room that I didn’t reserve. At the end after I show her my reservation she gives me the correct one. My daughter left her hoodie on the room and still can’t get it back.

    Patricia, 3 night family trip, Mar 25, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    More than just a Beach Experience

    Our family enjoys having a variety of different experiences on vacation, so the mix of beach and jungle at Sandos Caracol was a great fit for us- from food variety (hibachi, rodizio, etc) to shows, to activities (water slides, cenote swims, biking thru the jungle to small Mayan ruins and more), the choices are very extensive. The beach is great for snorkling and tide pool walks or just relaxing, but while we loved it, it may not be the best for visitors looking to spend most of your time on the beach. Sandos has another site further south with a beach more oriented to swimming.

    Jennifer, 7 night family trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Food was not great. After two days it gets boring.

    5 night family trip, Mar 8, 2021

    Verified Expedia guest review

  • 8,0.Very good

    The resort was beautiful, clean and the staff was very nice. The food was not very good, this is the only issue we had in our stay.

    5 night family trip, Mar 6, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Overall, the resort was favorable! The staff was great. The cleanliness of our room was excellent!!! My only gripe is the gnats and mosquitoes were unbearable! Also, the food was horrible! El Templo was good and the cook was amazing!

    4 night family trip, Feb 15, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Great place, loved the water park. Food simply terrible.

    4 night family trip, Feb 13, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Our stay here at the Sandos Caracol Eco Resort, was amazing. (Feb 4th-12th 2021) If we has any complaints, it would be about the food. There was only one restaurant open and you had to make a reservation to reserve your time. Each night was something different to eat. For example-Friday was Mexican, Thursday was Brazilian, and so on. Breakfast and lunch were a small choice of different things. Snacks by the pool were a choice of a hot dog (which I love anyways) a hamburger, and or a nachos. COVID testing for us to get back into the US, was very simple. At first, they said they were going to charge us for the testing within three days for us to leave. It ended up being free. Make sure you have the people at front lobby- Seek And Go print off your results. Make sure the results are shown on the piece of paper that is printed off. Ours were not and when we arrived at the airport, we had to show the email on our phone to be allowed through. All in all, we bought into the Royal Elite program. This gave us access to better booze and better food. Every worker has a face mask on, even the entertainment people. The wife and I said, we feel safer here on the resort than back at home in the US. This was mainly due to not many people being at the resort. We truly feel bad for the resort due to low numbers, and we understand why there really isn't too many food choices. COVID....... On the beach, we had no issues with finding a seat.

    8 night romance trip, Feb 5, 2021

    Verified Expedia guest review

  • 6,0.Good

    The property was mesmerizing! They were very particular at saving the natural beauty in the property, you feel like you walk in the jungle with different animals and birds. They had the little petting zoo area as well. The rooms were clean, beds comfortable, service was as great as it can be during the covid. Mexicans are very hard working and no matter where i have been they never disappoint! My biggest issue with this place was the beach, the food and the water temperature at the water park! The beach has a sand area where you can suntan under palm trees but you cant really swim, its very rocky everywhere and has algae right in the front of resort. for five days there i walked way south to be able to go swim. the beach definitely doesn't present how beautiful the resort is inside! I have never had worse food in any of resort in mexico. maybe less variety but not worse Trust me Im not a picky eater but we went to the brazilian place they only had three kinds of meat that it seemed you had to beg for more and it was tough to eat with very little flavor! The Italian one they had pizzas worse that pizza hut and the rest of the food was mediocre! The mediterranian restaurant was better with very little options though! The japanese was I think it was the best one out of all. The lunch time bufffet its the same every day and nothing special. When I am in mexico I would expect for them to have mostly Mexican food not the case here. The playacar sandos had lot better food.

    besnik, 5 night trip with friends, Jan 26, 2021

    Verified Expedia guest review

See all 1,053 reviews