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All properties in Playa del Carmen, Quintana Roo, Mexico

Sandos Playacar All Inclusive

All-inclusive beachfront property with free water park, near Playacar Golf Club

  • Free WiFi and free parking

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1 / 87Sandos Playacar All Inclusive
Paseo Xaman-Ha, Playa del Carmen, 77710, QROO, Mexico
8,0.Very good.
  • Our stay was awesome…..we had the best time ever. Seeing the monkeys and coati were…

    May 9, 2021

  • The resort was HUGE you had to take a little trolly from the rooms up top down to the…

    May 6, 2021

See all 871 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 819 guestrooms
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 poolside bars
  • Full-service spa
  • 8 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • In Playacar
  • Quinta Avenida - 38 min walk
  • Playa del Carmen Maritime Terminal - 39 min walk
  • Playacar Golf Club - 34 min walk
  • Paseo del Carmen - 36 min walk
  • 3D Museum of Wonders - 2.3 mi / 3.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Jr Suite Hacienda
  • Riviera Family King Junior Suite
  • Riviera Family Queen Junior
  • Royal Elite One Bedroom Suite
  • Royal Elite One Bedroom Suite (2 Adults 2 children)
  • Royal Elite One Bedroom Suite (2 Adults 3 children)
  • Royal Elite One Bedroom Suite (3 adults 1 child)
  • Royal Elite One Bedroom Suite (3 adults 2 children)
  • Select Ocean Front Adults only
  • Select Superior Adults Only

Location

Paseo Xaman-Ha, Playa del Carmen, 77710, QROO, Mexico
  • In Playacar
  • Quinta Avenida - 38 min walk
  • Playa del Carmen Maritime Terminal - 39 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 38 min walk
  • Playa del Carmen Maritime Terminal - 39 min walk
  • Playacar Golf Club - 34 min walk
  • Paseo del Carmen - 36 min walk
  • 3D Museum of Wonders - 2.3 mi / 3.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

At a glance

Size

  • 819 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 2 - 18)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 9 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 7
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 2 and 18 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • All Inclusive Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Playacar Beach Resort
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive
  • Sandos Playacar All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive All-inclusive property
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 2100 per person (one way)

Airport shuttle for children between the ages of 1 and 17 costs MXN 880.00 (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 27 per accommodation, per night

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 8 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 9 onsite restaurants. Nearby restaurants include La Coronela (2 mi), Mr. Dog (2.1 mi), and Carnitas Teresita (2.1 mi).
  • Yes, an airport shuttle is available. The charge is MXN 2100 per person one way.
  • Have fun with onsite activities like kayaking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Sandos Playacar All Inclusive also has 2 swim-up bars, 3 poolside bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
8,0.Very good.
  • 10,0.Exceptional

    Loved so much about the resort. All staff were amazing and friendly. The food wasn’t good but it was free. Wish that we could get towels without our key.

    Marcia, 4 night family trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Life at the Beach

    Great resort with lots of wildlife, beautiful beach and Caribbean turquoise water to enjoy.

    Troy, 9 night trip, Mar 16, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    3rd trip to Playacar 2021

    45th birthday. We had an amazing time here. Food was very good, service was great. Rooms very clean, views beautiful. The beach is relaxing and the water warm. We will be back soon

    Dan, 2 night trip, Mar 8, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Decent resort with sub par food

    Resort is a little dated but the grounds were well manicured. Beach is great. Rooms are adequate but certainly not luxurious in any manner but beds were comfortable. Staff was nice. The food situation is not good. The steak restaurant was by far the worst steak I have ever seen, simply inedible. Im not even sure what cut of meat they were trying to pass off as a filet and a strip. Whatever it was it wasn’t cooked correctly and didnt taste good. Buffets are what they are, everything tastes the same. The Italian restaurant was decent but not great. Breakfast buffet was probably best meal but its hard to mess up breakfast. No complaints about the bars and drinks. The family area pool and bar seemed newer and was probably best part of resort in my opinion. Staff tried hard with what they have to work with so no complaints on service at all.

    4 night family trip, Mar 5, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The beach and ocean view was amazing. The staff was very friendly. We went during covid so some of the amenities and restaurant choices were not available during this time but we still had a great time and loved the resort. Our favorite dinner was at the Argentian restaurant, but we did not get to experience them all. The staff was very accommodating and helped us to move our rooms closer to the large group we traveled with. We would go to this resort again for sure.

    5 night trip with friends, Mar 4, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Beautiful hotel, amazing turquoise water at the beach , excellent for families with small children , great and convenient water park next to the pool, only thing is they only have one restaurant open for breakfast , for lunch 2, food needs a little variety, and more flavor . Other than that I will probably come back again.

    4 night family trip, Mar 3, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Great place to stay, the rooms are old on the adult side. As soon as you get there ask to make your restaurant reservations right away, and if you’re going on excursions try to take the late reservation. Do not get on they timeshare is a robbery. Everyone at the buffet and the Mexican restaurant was nice.

    5 night romance trip, Feb 28, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great place for vacation. It’s family oriented. Foods are good and the place is clean overall

    3 night family trip, Feb 21, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    We loved this resort and can't want to return. The food was good, the beaches were clean, the water was calm, and the staff was friendly. Our children loved the variety of wild animals on the property (including monkeys, coatis, agoutis, peacocks, etc.). It was a quick and easy (and relatively cheap at $20) taxi into downtown. This was one of our favorite family trips and we felt the all-inclusive option was a great deal.

    4 night family trip, Feb 14, 2021

    Verified Expedia guest review

  • 8,0.Very good

    The beach was beautiful. They had lots of free things to do like bike riding, mini golf, kayaking. The grounds were like being in a jungle and well maintained. unfortunately, i found that they were understaffed in the buffets and did not provide adequate supply of certain foods. Like breakfast-there were several days where there was no meats available and the omelette station was out of options with no refills. Plus the line became too long to wait for eggs/omelette. And on 2 separate occasions they ran out of glassware. Guest services was great, they called several times asking if we needed anything and when we asked for an additional pillow, it was promptly provided.

    8 night romance trip, Feb 14, 2021

    Verified Orbitz guest review

See all 871 reviews