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All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

Mercure Santiago Centro

3,5-star3,5 stars
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000, Chile

3.5-star hotel with outdoor pool, near San Francisco Church
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from May 1 2020 to January 4 2021 (dates subject to change).
  • I cancelled my reservation because of the rioting that continues to this day in Santiago.…Nov 1, 2019
  • ✔️Amazing caring staff during the October Riots very close to the Hotel. Truly concerned…Oct 20, 2019

Mercure Santiago Centro

  • Standard Room, 1 Queen Bed
  • Standard Double Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View
  • Superior Room, 1 Queen Bed
  • Executive Double Room, 2 Double Beds
  • Executive Room, 1 Queen Bed

What’s around Mercure Santiago Centro

Landmarks

  • In Downtown Santiago
  • San Francisco Church - 3 min walk
  • National Archive - 4 min walk
  • Pontifical Catholic University of Chile - 5 min walk
  • Municipal Theatre of Santiago - 5 min walk
  • Santa Lucia Hill - 7 min walk
  • Lastarria District - 7 min walk
  • Vivo Imperio - 8 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 16 min drive
  • Santiago Central Station - 16 min drive
  • Santa Lucia Station - 3 min walk
  • University of Chile Station - 6 min walk
  • Catholic University Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 142 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (CLP 8400.00 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 8019
  • Conference space size (meters) - 745
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Tempur-Pedic mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Amaranto - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Nimbus - This bar is located by the pool and specializes in local and international cuisine. Open daily.

Cobre - Onsite bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Mercure Santiago Centro’s small print

Also known as

  • Mercure Centro Hotel Santiago
  • Mercure Santiago Centro Santiago
  • Mercure Santiago Centro Hotel Santiago
  • Mercure Santiago
  • Mercure Santiago Centro
  • Santiago Centro
  • Caesar Business Hotel Santiago
  • Caesar Business Santiago Centro Hotel Santiago
  • Mercure Santiago Centro Hotel
  • Caesar Business Hotel Santiago
  • Mercure Santiago Centro Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Late check-out can be arranged for an extra charge of CLP 49000 (subject to availability)

Self parking costs CLP 8400.00 per day

Rollaway beds are available for CLP 27000.0 per night

Buffet breakfast is offered for an extra charge of CLP 6000 for adults and CLP 6000 for children (approximately)

Airport shuttle service is offered for an extra charge of CLP 25000 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Santiago Centro

  • Does Mercure Santiago Centro offer free cancellation for a full refund?
    Yes, Mercure Santiago Centro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Mercure Santiago Centro currently open?
    This property is closed from May 1 2020 to January 4 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Mercure Santiago Centro?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mercure Santiago Centro?
    Yes. Self parking costs CLP 8400.00 per day.
  • Is there a pool at Mercure Santiago Centro?
    Yes, there's an outdoor pool.
  • Are pets allowed at Mercure Santiago Centro?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Mercure Santiago Centro?
    You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge of CLP 49000 (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Mercure Santiago Centro?
    Yes, Amaranto offers international cuisine and poolside dining. Nearby restaurants include Mas Pizza (3-min walk), Bristol (4-min walk), and Cafe Colonia (4-min walk).
  • Is airport shuttle service offered by Mercure Santiago Centro?
    Yes, an airport shuttle is available. The charge is CLP 25000 per vehicle one way.
  • What is there to do at Mercure Santiago Centro and nearby?
    Mercure Santiago Centro has an outdoor pool and a 24-hour fitness center.

Recent reviews

Very good 8,2 From 218 reviews

Fair 4,0
Very disappointed!!
The personal is not very polite, the design is good on the lobby but not in the room, the swimming pool was closed when I was there and there were remodeling work in the middle of the night (3 am) very noisy just upstairs my room!!!
Emilie, us2 night business trip
Good 6,0
The quality of the food was not good. We organized a conference for more than 100 people and the a/c did not seem to work, it was too hot. They tried to fix it but without results. No bell boy available. Fortunately, I had no problem carrying my luggage but imagine if you are not. Personnel in general is friendly.
us3 night business trip
Good 6,0
ok
Room was ok. Disappointing for the price and what the photos showed.. Shower door leaked, getting the bathroom floor all wet.
us2 night trip
Exceptional 10,0
The staff was great, very helpful and kind, Restaurant and reception, food was amazing and breakfast was awesome
us3 night family trip
Good 6,0
Good ubication but the carpet on the room has a lot of stains and give a dirty aspect and not free parking
us4 night business trip
Very good 8,0
Location of the property was good and no noise inspite of being on main road. Staff at reception was not friendly.
au1 night romance trip
Very good 8,0
The hotel was in in central downtown and within walking distance of many of the “must see” sights. It was also just around the corner from the Santa Lucia metro station. Staff were all very friendly and helpful. The only downside to the property while we were there was that they seemed to be working on their “pipes” while we were there and often could hear this constant banging on the pipes like it was just over our room and I did end up having a freezing cold shower one afternoon when I returned from a tour because there was no hot water.
ca5 night romance trip
Good 6,0
Public ares we’re nice. Rooms and halls desperately need renovated. Stained carpet in halls and rooms. Fixtures rusty and broken.
us3 night romance trip
Poor 2,0
Gas leak, black out, no hot water, bad service, unhappy staffs
us2 night trip with friends
Very good 8,0
We happened to be there on the night of thr women's day march. Spent a couple of hoursvwatching the spectacle from the patio, the hotel took good security precautions and we never felt ourselves in any danger.
E, ca3 night family trip

Mercure Santiago Centro