Dedeman Palandoken Resort Hotel

Photo gallery for Dedeman Palandoken Resort Hotel

Primary image
Indoor pool, sun loungers
Indoor pool, sun loungers
Indoor pool, sun loungers
Terrace/patio

Overview of Dedeman Palandoken Resort Hotel

Dedeman Palandoken Resort Hotel

4.0 star property
4-star ski-in/ski-out hotel with spa, near Palandöken Mountain

7,6/10 Good

41 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • 24-hour health club
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Palandöken

Getting around

  • Erzurum (ERZ) - 22 min drive
  • Palandoken Station - 24 min drive
  • Airport shuttle (surcharge)

About this property

Dedeman Palandoken Resort Hotel

With ski-in/ski-out access, Dedeman Palandoken Resort Hotel allows you more time for downhill skiing, snowboarding, and cross-country skiing. Guests can indulge in deep-tissue massages at the spa, and Ana Restaurant serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, an indoor pool, and a nightclub. Ski passes, storage, rentals, and lessons are also available.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 187 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from noon - 4:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
  • Due to COVID-19, vehicles are disinfected prior to valet parking.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite extended parking
  • Free onsite RV/bus/truck parking
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Sledding nearby
  • Hot springs nearby

Working away

  • Meeting room
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski equipment rentals
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 1994
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour health club
  • An indoor pool
  • Designer stores on site
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages spoken

  • English
  • German
  • Turkish

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 19-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Ana Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Iglo Cafe - This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Teleski Cafe - This bistro serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TRY 100 per person (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from June 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
The property is closed between May 1 and November 30.

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 11 costs TRY 80 (roundtrip)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Hot springs access available from 9:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum

Frequently asked questions

Overall score and ratings

7,6

Good

7,6/10

Cleanliness

7,4/10

Staff & service

4,0/10

Amenities

6,7/10

Property conditions & facilities

7,5/10

Eco-friendliness

8/10 Very good

Good skiing
Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Vera, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome stay
Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Amjad, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

recommend
Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
3-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold
Verified Hotels.com guest review

8/10 Very good

Nice but old hotel
Room and bed comfort is insufficient. Meal is tasty and sufficient. Hotel position is perfect.
4-night family trip
Verified Hotels.com guest review

6/10 Good

Good value, but some problems
Good Good value Great location for skiing. Ski-in ski-out at its best. Housekeeping staff helpful and polite So is the restaurant staff Free transfer from and to the airport Free internet, but very slow. Bad Sewage smell coming from the wall between the bathroom and the room. Seperator on the bath tub too short and not effective. Water leaks to the floor after each shower. Wardrobe hangers are stack from front to back direction. Not easy to use, especally since hangers are semi-attached to the rod. Safe was broken at arrival. Loud alarm sound. Fixed promptly. Hotel layout very VERY confusing. Front desk staff unattentive. Mistakes with check-in. Food quality is low even though there is a lot of variety.
Verified Hotels.com guest review

6/10 Good

Great value
The resort doesn't try to be anything but what it is, a solid, economiCal hotel tucked in the mountains. Excellent service for pedestrian amenities. Would definitely stay here again.
Verified Hotels.com guest review

8/10 Very good

Great sky get away
Very good experience. Nice views and outstanding slopes will different difficulty levels.
Verified Expedia guest review

4/10 Fair

3-night trip with friends
Verified Hotels.com guest review