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All properties in Tinum, Yucatán, Mexico
1 room, 2 adults

Hotel Chichen Itza

3,5-star3,5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Free WiFi
  • Theme park(s) nearby
  • Free self parking
Av. Principal Piste num. 45, Piste, Tinum, YUC, 97751, Mexico

Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Free WiFi
    • Theme park(s) nearby
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I was amazed at this place. Service, cleanliness, breakfast I was above and beyond. The…Apr 28, 2021
  • This hotel was perfect. It was clean and the staff were amazing. From the moment we…Jan 11, 2021

Hotel Chichen Itza

from ZAR 1,355
  • Superior Room, Patio, Pool View
  • Standard Double Room, Garden View, Poolside

What’s around Hotel Chichen Itza

Landmarks

  • Heart of Piste
  • Pyramid of Kukulkan - 29 min walk
  • Court of the Thousand Columns - 30 min walk
  • Cenote Ik kil - 3.7 mi / 5.9 km
  • Cenote Yokdzonot - 9.8 mi / 15.8 km

Getting around

  • Manuel Crescencio Rejon Intl. Airport (MID) - 98 min drive

At a glance

Key facts

Hotel size

  • This hotel has 40 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free uncovered onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool umbrellas
  • Ecotours nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)
Things to enjoy
  • Individually furnished
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 29-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

Dining

LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hotel Chichen Itza’s small print

Also known as

  • Chichen Itza Hotel
  • Hotel Chichen Itza Hotel
  • Hotel Chichen Itza Tinum
  • Hotel Chichen Itza Hotel Tinum
  • Hotel Chichen Itza
  • Hotel Chichen Itza Tinum
  • Chichen Itza Tinum

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Chichen Itza

  • Does Hotel Chichen Itza offer free cancellation for a full refund?
    Yes, Hotel Chichen Itza does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Chichen Itza?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Chichen Itza?
    Yes, there's free self parking.
  • Is there a pool at Hotel Chichen Itza?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Chichen Itza?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Chichen Itza?
    You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless check-in is available.
  • Are there restaurants at or near Hotel Chichen Itza?
    Yes, there's an onsite restaurant, LOS ARCOS. Nearby restaurants include Restaurant "Parador Maya" (3-min walk), Restaurant-Bar "Pueblo Maya" (5-min walk), and Delicious Food Yucatán (7-min walk).
  • What is there to do at Hotel Chichen Itza and nearby?
    Hotel Chichen Itza has an outdoor pool and a garden.

Recent reviews

Fabulous 8,6 From 179 reviews

Exceptional 10,0
The staff was amazing! They made us feel welcome and they were polite as well as kind. They truly understand what customer service is. Furthermore, the hotel is clean, accommodating and is only 10 minutes away from Chichen Itza! Great location!
us1 night romance trip
Exceptional 10,0
Alex and the restaurant staff were particularly wonderful! Fantastic care! Beds were a bit hard. Pool not heated but refreshing. We'll be back!
Mark, us2 night family trip
Exceptional 10,0
Great hotel
This hotel is so close to Chichen Itza - it was a great nights stay. Lovely place.
Sarah, us1 night trip with friends
Exceptional 10,0
Beautiful hotel with great restaurant
Very nice hotel close to Chichen Itza. I liked the style of the hotel and room size. The hotel itself is very beautiful. The restaurant at the hotel is very nice. I loved their food. Delicious!!! The service was great. Very nice people! The room was spacious and clean. The bathroom needed a little more attention from the cleaning staff. Also I would appreciate newer towels... It is still a great experience with this hotel over all! I recommend it.
Susana, us1 night trip
Fair 4,0
Quite old fashioned, beds were uncomfortable and the bathroom quite a mess with very outdated shower/bath.
us1 night trip
Good 6,0
Not what I expected
We got 2 rooms & 1 had so many mosquitos. The sink had bug droppings all over, the bathtub was cracked on the bottom & was cover with a bath mat, so if u like hot showers we had no hot water. The beds are not so comfortable either.
Amelia, us1 night family trip
Good 6,0
A/c did stopped working got moved to different room but hall was pitch black.
us1 night trip
Good 6,0
No Wifi in the rooms, bad moisty smell in the room, no fridge. Room facing the main street exposed to a lot of noise day and night. Nice pool and garden, good food in the restaurant and close to the ruins.
ca2 night family trip
Good 6,0
The staff is very friendly and helpful. However there a few problems with the room, first of all there is no complimentary coffee powder provided, even though a coffee machine is available. Second of all, the bathroom does not have a ventilation fan, the water vapor from hot shower would accumulate on the ceiling and then drip onto the floor, thus flooding the bathroom, the water even flowed out of the bathroom at some point. Last but not least, the wifi was unable to be accessed even though the staff provided me with the password.
hk1 night family trip
Exceptional 10,0
good choice
Good place to stay; taxi to Chichen Itza for about US $5. Helpful staff. Wheelchair accessible room though bathroom a little small for handicap accessibility.
marie roena, us2 night trip

Hotel Chichen Itza