Hotel Promenade

3.5 star property
Family-friendly hotel in Mbombela with outdoor pool and restaurant

Choose dates to view prices

Hotel Promenade

Photo gallery for Hotel Promenade

Breakfast, lunch and dinner served
In-room safe, iron/ironing board, free WiFi, bed sheets
Daily buffet breakfast (ZAR 140 per person)
Free toiletries, hair dryer, towels

Overview of Hotel Promenade



Property highlights

  • Pool
  • Air conditioning
  • Free parking
  • Gym
  • Restaurant
  • Bar
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Pool bar
  • Room service
  • In-room childcare
  • Conference center
  • Business center
  • Meeting rooms
  • Terrace
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Standard Twin Room

  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

Standard Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • Heart of Mbombela

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 30 min drive


  • Chicken Licken - 6 min walk
  • Jock & Java - 10 min walk
  • McDonald's - 18 min walk
  • Coyote's Pub - 4 min walk
  • Ocean Basket - 8 min walk

About this property

Hotel Promenade

When visiting Mbombela, Hotel Promenade is a great choice to consider. Guests can take a dip in the outdoor pool or grab a bite to eat at Town Hall Restaurant, which serves breakfast, lunch, and dinner. Other highlights include a poolside bar, a fitness center, and a terrace.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 71 rooms
  • Arranged over 2 floors


  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • Built in 1950
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall


  • In-room accessibility (select rooms)

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi


  • Daily housekeeping
  • In-room safe

Special features


Town Hall Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Hotel Bar and Terrace - Onsite bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately ZAR 140 for adults and ZAR 55 for children

Renovations and closures

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).


This property does not have elevators.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

Is Hotel Promenade currently open?
This property is closed from October 19 2022 to October 18 2024 (dates subject to change).
Does Hotel Promenade offer free cancellation for a full refund?
Yes, Hotel Promenade does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Promenade?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Promenade?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Promenade?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Promenade?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Promenade?
You can check in from 2:00 PM - anytime. Check-out time is 10 AM.
What is there to do at Hotel Promenade and nearby?
Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
Are there restaurants at or near Hotel Promenade?
Yes, there's an onsite restaurant, Town Hall Restaurant.
Does Hotel Promenade have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Promenade like?
Hotel Promenade is in the heart of Mbombela, a short 17-minute walk from Nelspruit Crossing Mall and 6 minutes' walk from Nelspruit Market.







Staff & service




Property conditions & facilities


10/10 Exceptional

THABILE NKOSI, 1-night romance trip
Verified guest review

6/10 Good

standard hotel in a great location.
hotel in a good location. however the service needs to be improved.
Mohamed, 2-night romance trip
Verified guest review

10/10 Exceptional

Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
3-night family trip
Verified Expedia guest review

8/10 Very good

Ms Lebogang
Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
lebogang, 1-night romance trip
Verified guest review

10/10 Exceptional

Bairon, 1-night trip
Verified guest review

8/10 Very good

Complaint on rate
When checking in, the reception firstly said they cannot find the booking made through After waiting 15minutes, they found it and complained about the rate we paid through I believe this complaint should not be directly at me as the rate i pay is agreed with Not the best Hotel experience i have had.
Sagar, 1-night business trip
Verified guest review

10/10 Exceptional

Bertie, 2-night business trip
Verified guest review

8/10 Very good

Charlotte, 1-night family trip
Verified guest review

4/10 Fair

Cenk Aaron, 5-night business trip
Verified guest review

8/10 Very good

It was a warm, comfortable and a nice stay
Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Paul, 2-night romance trip
Verified guest review