All properties in Nelspruit, Mpumalanga, South Africa

Hotel Promenade

Family-friendly hotel in Nelspruit with outdoor pool and restaurant

  • Free WiFi and free parking
ZAR 1,381

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Living Area
  • Outdoor Pool
Outdoor Pool. Image 1 of 25.
1 / 25Outdoor Pool
Cnr Samora Machel Drive & Henshall St, Nelspruit, 1200, Mpumalanga, South Africa
  • hotel in a good location. however the service needs to be improved.

    Sep 21, 2019

  • Everything was well organized I couldn't ask for more. The only disappointing was to wake…

    Sep 14, 2019

See all 52 reviews

Official standards

This property advises that it adheres to Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 71 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • Heart of Nelspruit
  • Promenade Shopping Centre - 1 min walk
  • Nelspruit Market - 6 min walk
  • Busamed Lowveld Private Hospital - 9 min walk
  • Nelspruit Crossing Mall - 17 min walk
  • Sonpark Centre - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room
  • Standard Twin Room

What’s around


  • Heart of Nelspruit
  • Promenade Shopping Centre - 1 min walk
  • Nelspruit Market - 6 min walk
  • Busamed Lowveld Private Hospital - 9 min walk
  • Nelspruit Crossing Mall - 17 min walk
  • Sonpark Centre - 21 min walk
  • Ilanga Mall - 37 min walk
  • Nelspruit Golf Club - 42 min walk
  • Mediclinic Nelspruit - 2.3 mi / 3.8 km
  • Lowveld National Botanical Garden - 2.9 mi / 4.7 km
  • Nelspruit Nature Reserve - 3.4 mi / 5.5 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 28 min drive
See on map
Cnr Samora Machel Drive & Henshall St, Nelspruit, 1200, Mpumalanga, South Africa

At a glance

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 2:00 PM-anytime
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Fitness facilities
  • Tennis on site
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference center


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services


  • Number of buildings/towers - 1
  • Year Built - 1950
  • Designated smoking areas
  • Garden
  • Terrace


  • In-room accessibility
  • Wheelchair accessible

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi


  • Daily housekeeping
  • In-room safe

Special features


Town Hall Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Hotel Bar and Terrace - Onsite bar.

Small print

Also known as

  • Best Western Hotel Promenade Nelspruit
  • Hotel Promenade Nelspruit
  • Promenade Nelspruit
  • Best Western Promenade Nelspruit
  • Best Western Promenade
  • Best Western Hotel Promenade
  • Hotel Promenade Hotel
  • Hotel Promenade Nelspruit
  • Hotel Promenade Hotel Nelspruit

Optional extras

Buffet breakfast is offered for an extra charge of ZAR 140 for adults and ZAR 55 for children (approximately)

Babysitting/childcare is available for an extra charge


This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Promenade does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - anytime. Check-out time is 10 AM.
  • Yes, there's an onsite restaurant, Town Hall Restaurant. Nearby restaurants include Chicken Licken (6-min walk), The Pub (6-min walk), and Nando's (8-min walk).
  • Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
  • 8,0.Very good

    Complaint on rate

    When checking in, the reception firstly said they cannot find the booking made through After waiting 15minutes, they found it and complained about the rate we paid through I believe this complaint should not be directly at me as the rate i pay is agreed with Not the best Hotel experience i have had.

    Sagar, 1 night business trip, Aug 21, 2019

    Verified guest review

  • 8,0.Very good

    Best time

    It was so good and security is valued and friendly staff

    Sibongi, 1 night romance trip, Jul 20, 2019

    Verified guest review

  • 8,0.Very good

    It was a warm, comfortable and a nice stay

    Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town

    Paul, 2 night romance trip, Jul 19, 2019

    Verified guest review

  • 2,0.Poor

    Noise and unhappiness

    I booked for a double bed but I was given a twin. There was noise.

    2 night romance trip, Jun 16, 2019

    Verified guest review

  • 8,0.Very good

    Hotel Prominade

    Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.

    Nkosithethile, 3 night family trip, Apr 18, 2019

    Verified guest review

  • 2,0.Poor

    Hotel Promenade needs to really improve

    Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.

    Musa, 2 night romance trip, Mar 29, 2019

    Verified guest review

  • 6,0.Good

    No hot water!!

    Daniel, 1 night business trip, Mar 6, 2019

    Verified guest review

  • 6,0.Good

    Somewhat disappointed

    The overall view and stay was good. However breakfast was a real disappointment. Not only was the variety small but the state of the hot plates where the food was served on was quite disgusting. Don't know when last the had a good clean. There was also a plate with some condominiums on at the plate where the cooking happens that was also very dirty. The tables outside in the 2 days we were there was not cleaned once or chairs put back. The same dirt was on the table for the 2 days.

    Peter, 2 night romance trip, Jan 3, 2019

    Verified guest review

  • 8,0.Very good

    I liked the fact that the rooms are very spacious and nice however, I feel like there can be more that can be done about the bathrooms... They need to be renovated.

    Vinolia Lerato, 3 night romance trip, Dec 29, 2018

    Verified guest review

  • 8,0.Very good

    It was okay..

    MASHUMI, 1 night romance trip, Dec 15, 2018

    Verified guest review

See all 52 reviews