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All properties in Nelspruit, Mpumalanga, South Africa
1 room, 2 adults

Hotel Promenade

3-starQuality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Free WiFi
Cnr Samora Machel Drive & Henshall St, Nelspruit, Mpumalanga, 1200, South Africa

Family-friendly hotel in Nelspruit with outdoor pool and restaurant
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
Fantastic service
Good internet service
Could use a good cleaning

Hotel Promenade

from ZAR 752
  • Standard Double Room
  • Standard Twin Room

What’s around Hotel Promenade


  • Heart of Nelspruit
  • Promenade Shopping Centre - 1 min walk
  • Nelspruit Market - 6 min walk
  • Busamed Lowveld Private Hospital - 9 min walk
  • Nelspruit Crossing Mall - 17 min walk
  • Sonpark Centre - 21 min walk
  • Ilanga Mall - 37 min walk
  • Nelspruit Golf Club - 42 min walk

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

At a glance

Key facts

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 2:00 PM-anytime
  • Check-out time is 10 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Tennis on site
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Number of buildings/towers - 1
  • Year Built - 1950
  • Designated smoking areas
  • Garden
  • Terrace
  • In-room accessibility
  • Wheelchair accessible
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe

Special features


Town Hall Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Hotel Bar and Terrace - Onsite bar.

Hotel Promenade’s small print

Also known as

  • Best Western Hotel Promenade Nelspruit
  • Hotel Promenade Nelspruit
  • Promenade Nelspruit
  • Best Western Promenade Nelspruit
  • Best Western Promenade
  • Best Western Hotel Promenade
  • Hotel Promenade Hotel
  • Hotel Promenade Nelspruit
  • Hotel Promenade Hotel Nelspruit


This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Buffet breakfast is offered for an extra charge of ZAR 140 for adults and ZAR 55 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Promenade

  • Does Hotel Promenade offer free cancellation for a full refund?
    Yes, Hotel Promenade does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hotel Promenade?
    Yes, there's free self parking.
  • Is there a pool at Hotel Promenade?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Promenade?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hotel Promenade?
    You can check in from 2:00 PM to anytime. Check-out time is 10 AM.
  • Are there restaurants at or near Hotel Promenade?
    Yes, there's an onsite restaurant.

Recent reviews

Good 7,6 From 60 reviews

Very good 8,0
Complaint on rate
When checking in, the reception firstly said they cannot find the booking made through After waiting 15minutes, they found it and complained about the rate we paid through I believe this complaint should not be directly at me as the rate i pay is agreed with Not the best Hotel experience i have had.
Sagar, za1 night business trip
Very good 8,0
Best time
It was so good and security is valued and friendly staff
Sibongi, za1 night romance trip
Very good 8,0
It was a warm, comfortable and a nice stay
Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Paul, za2 night romance trip
Poor 2,0
Noise and unhappiness
I booked for a double bed but I was given a twin. There was noise.
za2 night romance trip
Very good 8,0
Hotel Prominade
Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Nkosithethile, za3 night family trip
Poor 2,0
Hotel Promenade needs to really improve
Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Musa, za2 night romance trip
Good 6,0
No hot water!!
Daniel, za1 night business trip
Good 6,0
Somewhat disappointed
The overall view and stay was good. However breakfast was a real disappointment. Not only was the variety small but the state of the hot plates where the food was served on was quite disgusting. Don't know when last the had a good clean. There was also a plate with some condominiums on at the plate where the cooking happens that was also very dirty. The tables outside in the 2 days we were there was not cleaned once or chairs put back. The same dirt was on the table for the 2 days.
Peter, za2 night romance trip
Very good 8,0
I liked the fact that the rooms are very spacious and nice however, I feel like there can be more that can be done about the bathrooms... They need to be renovated.
Vinolia Lerato, za3 night romance trip
Very good 8,0
It was okay..
MASHUMI, za1 night romance trip

Hotel Promenade

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