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Adults-only beach property with golf course, near Bay of Banderas
We liked everything. Very private and quiet place. Excellent management
Nov 17, 2020
Wonderful place to stay great staff beautiful property
Oct 31, 2019
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
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This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.
Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Beautiful property and very attentive staff!!! Luxurious spa, excellent dining, and superb service. All of the employees were happy, thoughtful, and eager to exceed expectations. This property is a gem if you're looking to be pampered with a relaxing atmosphere!
Alan, 5 night romance trip, Aug 8, 2019
Verified CheapTickets guest review
Casa Velas is a dream resort! 💜 I’ve travelled a lot & have been to a lot of lovely resorts around the world but this property is truly paradise!! Excellent service, wonderful food, beautiful property, clean & well located close to airport. This was my second stay there & I can’t wait to go back again!😊
5 night trip with friends, Jul 9, 2019
Verified Expedia guest review
The staff was excellent, attentive, and so kind. They had smiles on their faces daily, and they made a consistent effort to ensure it was a relaxing vacation. Of note, they have a dress code for the restaurant at dinner: long pants and closed toe shoes required for men. I wish this were better advertised, but they did everything they could to accommodate our not knowing this rule. The food was fantastic. The beach club was wonderful. The grounds are beautiful.
Bridget, 4 night trip, Jul 4, 2019
Verified Expedia guest review
Awesome property with great service. Delicious food! It is everything you could want! It is definitely more of a private, small crowd atmosphere.
ERIKA, 4 night trip with friends, May 31, 2019
Verified Expedia guest review
Beautiful and well maintained property in a park and golf course. Welcoming staff. Nice spa. Only negative was that it was not an easy walk to the beach house but they had multiple vans to take you when you wanted to go or return. You also have privileges at their sister Velas properties.
John, 3 night romance trip, May 24, 2019
Verified Expedia guest review
The property is beautiful! The staff are great and its very tranquil.
5 night romance trip, May 8, 2019
Verified Orbitz guest review
This place over all is immaculate and a favorite destination. We’ve been twice. Both times - plunge pool worth every extra penny. Room service and pool side service glorious. I don’t think the on site restaurant has anything fantastic as far as food taste but experience is wonderful. Rooms themselves could use updating and shower didn’t get hot enough for my liking. Few times we had to repeatedly ask for something but in the grand scheme of things worth every penny.
4 night romance trip, May 5, 2019
Verified Expedia guest review
There are a small number of guests and it’s very intimate and they really do everything to make you feel special and comfortable.
3 night romance trip, Apr 30, 2019
Verified Expedia guest review
My husband and I just returned from a short two night visit. Check-in does take awhile-maybe 20-30 minutes and includes a tour of the property, paperwork, and a drink. If your used to the 30 second check-in at other hotels this process can be unexpected especially after a long travel day. We opted for dinner at the beach club for the first night. The service and food were ok and the sunset was really spectacular. The 2nd night we ate at the onsite restaurant and the service and food were top notch. The best food we had was actually lunch both days at the onsite restaurant-it was cooked to order and was delicious. They do have a swim up bar at the pool and 24 hour included room service. You may want to ask about the different liquors and wines they have available when you first get there so you know what to ask for. It wasn’t until the last day that we realized we could ask for a specific liquor and wine instead of just ordering a margarita or a glass of white wine. They do have some nice tequilas but you have to specifically ask for it. One of our trip highlights was the couples massage we got at their in-house spa. We were also able to take advantage of the sauna, steam room and hydrotherapy afterwards which was included in the price of the massage. My muscles are still feeling relaxed from the massage and I will remember this from our trip. We did go to the Malecon using Uber($6)- they had a farmers market and great souvenir shops- bring good walking shoes.
Amelia, 2 night romance trip, Apr 26, 2019
Verified Expedia guest review
Hotel tries to be luxurious but misses the boat across the board. Food is inconsistent and there was steak on the menu 4 nights in a row. Clearly an over order by the catering team, after this we decides to eat elsewhere - oh and this food was much better (and cheap). Do not let the all inclusive gluttony fool you into thinking the food is exclusive... it is not. Service was good but inconsistent. We paid for a quite with outdoor pool. The room was made up at random times and inconsistently. Quite often coming to do a turn down service only 2 hours after the room have been made for the day and plenty of hours sunshine outside! PS the hotel is only 5 minutes from the airport. Get an uber it will cost 4 dollars or 25 USD one way from the hotel......
Paul, 9 night romance trip, Apr 20, 2019
Verified Hotels.com guest review