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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Hilton Cartagena

4,5-star4,5 stars
Great for families

Good to know

  • Children's pool
  • Free cribs/infant beds
  • Beach property
  • Dry cleaning/laundry service
Avenida Almirante Brion, El Laguito, Cartagena, 130001, Colombia

Upscale beachfront resort with pool bar, near Bocagrande Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free cribs/infant beds
    • Beach property
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Always stay here great location Apr 7, 2021
  • Awesome experience will recommend to everybody Mar 24, 2021

Hilton Cartagena

from ZAR 1,410
  • Room, 1 King Bed, Corner
  • Executive Room, 2 Queen Beds
  • Executive Room, 1 King Bed, City View
  • Room, 1 King Bed, Ocean View
  • Room, 1 King Bed, City View
  • Executive Suite, 1 King Bed
  • Suite, 1 King Bed (Parlor)
  • Room, 2 Queen Beds, City View
  • Room, 2 Queen Beds, Ocean View
  • Presidential Suite, 1 King Bed
  • Suite, 1 King Bed (Parlor)
  • Room, 2 Queen Beds, Corner
  • Suite, 2 Queen Beds (Parlor)
  • Suite, 2 Queen Beds (Parlor)
  • Room, 1 King Bed, Accessible, City View (Parlor)
  • Room, 1 King Bed, Accessible, City View (Roll-In Shower)
  • Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower)
  • Room, 1 King Bed, Accessible (Roll-in Shower)
  • Room, 2 Queen Beds, Accessible (Roll-In Shower)
  • Room, 1 Queen Bed (Barbie Theme)

What’s around Hilton Cartagena

Landmarks

  • In El Laguito
  • Bocagrande Beach - 10 min walk
  • Palace of the Inquisition Cartagena Historical Museum - 2.7 mi / 4.4 km
  • San Felipe de Barajas Castle - 3.3 mi / 5.3 km
  • Rafael Nunez Museum and House - 3.6 mi / 5.8 km
  • Las Bovedas - 3.9 mi / 6.2 km
  • National Aviary of Colombia - 26.9 mi / 43.2 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 14 min drive

At a glance

Key facts

Hotel size

  • This hotel has 341 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms*

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 3
  • Spa services on site
  • Spa treatment room(s)
  • Tennis lessons on site
  • Volleyball on site
  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Waterslide
  • Tennis on site
  • Number of spa tubs - 6
  • Pool sun loungers
Working away
  • 24-hour business center
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 25941
  • Conference space size (meters) - 2410
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1980
  • Elevator
  • ATM/banking
  • Garden
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch LCD TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

Dining

Las Chivas Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Pizza Al Forno - This family restaurant specializes in pizza. Open daily.

Pool Bar - This poolside bar serves lunch only. Open daily.

Sunset Grill - This beachfront bar specializes in regional cuisine and serves lunch only. A children's menu is available. Open daily.

Society Lobby Bar - Overlooking the garden, this lobby lounge serves light fare only. Open daily.

Recreation

On Site

  • Outdoor tennis courts -
  • Tennis on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Hilton Cartagena’s small print

Also known as

  • Cartagena Hilton
  • Hilton Cartagena Resort Cartagena
  • Hilton Cartagena
  • Hilton Hotel Cartagena
  • Cartagena Hilton Hotel
  • Hilton Cartagena Hotel Cartagena
  • Hilton Cartagena Hotel
  • Hilton Cartagena Resort
  • Hilton Cartagena Resort
  • Hilton Cartagena Cartagena

Policies

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 6:00 PM.

Guests under 16 years old are not allowed in the fitness facility.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Buffet breakfast is offered for an extra charge of COP 65219 for adults and COP 45015 for children (approximately)

Pets are allowed for an extra charge of COP 50 per pet, per stay

Service animals exempt from fees

WiFi is available in guestrooms for COP 5000 per day (rates may vary)

Wired Internet access is available in guestrooms for COP 5000 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hilton Cartagena

  • Does Hilton Cartagena offer free cancellation for a full refund?
    Yes, Hilton Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hilton Cartagena?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hilton Cartagena?
    Yes, there's free self parking.
  • Is there a pool at Hilton Cartagena?
    Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.
  • Are pets allowed at Hilton Cartagena?
    Yes, pets are welcome. There's a charge of COP 50 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hilton Cartagena?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hilton Cartagena?
    Yes, there are 2 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Restaurante Bar El Muelle (8-min walk), Arepas Pues (13-min walk), and Dolce E Salato (14-min walk).
  • Is there an onsite casino at Hilton Cartagena?
    No, this resort doesn't have a casino, but Rio Cartagena Casino (15-min walk) is nearby.
  • What is there to do at Hilton Cartagena and nearby?
    Practice your swing on the tennis courts. Additional recreation onsite includes volleyball. Enjoy a relaxing soak in one of the 6 spa tubs and an invigorating swim in one of the 4 outdoor swimming pools. Hilton Cartagena also has 3 bars, a waterslide, and a 24-hour fitness center, as well as spa services and a garden.

Recent reviews

Fabulous 8,6 From 542 reviews

Exceptional 10,0
we spent a few days as an excellent family thanks
The stay was excellent, my whole family had a great time, the people who attended us at breakfasts such as Mr. Elvis, his service was excellent, the people in the lobby, the lady who cleaned our rooms in the pool in the gym, the doormen when we arrived at the hotel. Attention and service provided to us was excellent, definitely, it is a great experience that we will surely repeat in this hotel, thank you very much to all
Juan Carlos, us4 night family trip
Good 6,0
Hotel beach was closed. It was never mentioned while booking. It was the main reason i de decided to book in this hotel. Executive lounge was also closed. Paid a little bit more to use executive lounge facility but checking in found out it was not open. Quality of food very good.
Juan Carlos, us2 night family trip
Very good 8,0
Nice hotel, friendly staff, breakfast was not bad. Very good service at the chivas restaurant on the first day but not the second not the last. Waited a while for our order and still forgot to bring some until we called him (also not a lot of food) Restaurant was not very busy at the time so don’t see why. Staff at the pool are very accommodating and friendly, and fast service. Beach area was closed because of COVID. I would probably go back for sure.
ca3 night family trip
Very good 8,0
Comentario de estadía
La atención brindad por el personal del hotel fue excelente. De igual forma las medidas de seguridad del personal. Sin embargo, vi que en algunas ocasiones no forzaron a quienes hacían su estadía a usar tapabocas (no fue muy frecuente). Importante aclarar que el Hilton NO TIENE PLAYA PRIVADA, y que actualmente debido a COVID la playa que está al frente del Hilton no tiene permitido el uso para nadar en ella. Lo único que cambiaría son las Almohadas del hotel, muy baja calidad, salí con dolor de cuello.
Mauricio, us3 night trip
Exceptional 10,0
The Hilton Cartagena is one of the best hotels in the city. Their customer service is amazing. Their food an
Paola, us6 night trip
Exceptional 10,0
Awesome!!
What an amazing hotel, awesome views, awesome food, awesome service. Very clean, close to Bocagrande and City Center. Will definitely return.
Rafael, us2 night trip
Good 6,0
Clean bed and rooms, friendly staff, the rooms are outdates, bathroom full of rust broken tiles, this hotel is defiantly had better days , probably the most run down Hilton I have ever stayed in
Moe, us4 night romance trip
Very good 8,0
The position of the property, between city and laguito on the one side and sea on the other, gives her stunning views
Mario, us4 night romance trip
Exceptional 10,0
The best personal service provided by Rafael Pertuz and Andres Pupo at the front desk was perfect at the pool and room service Javier was great. The lady from house keeping was excellent. In general everyone provided a professional service. Thanks to all .
Alvaropiedrahit, us7 night family trip
Very good 8,0
The private location in corner of Cartagena was very good.The taxi reliability was good. The employees were extremely helpful and made good suggestions. The food was excellent. Unfortunately I developed a skin rash from either pool, Jacuzzi or shower that prevented me from enjoying the last two days. Robert
RobertM, us9 night romance trip

Hilton Cartagena