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All properties in Playa del Carmen, Quintana Roo, Mexico

Fairmont Mayakoba

Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
ZAR 5,818

Image gallery

  • Guest Room
  • Guest Room
  • Beach
  • Outdoor Pool
  • Guest Room
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1 / 165Guest Room
9,2.Superb.
  • The place is beautiful, nested in rainforest eco property. But few was introduced what we…

    Apr 1, 2021

  • Great concept to have four great hotels sharing activities, restaurants, riding trails,…

    Mar 21, 2021

See all 394 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), ALLSAFE (Accor Hotels), Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), Ecolab (3rd party expert - Global), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 401 guestrooms
  • Daily housekeeping
  • Golf course
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)

What’s around

  • On the beach
  • El Camaleon Mayakoba Golf Course - 14 min walk
  • Mamitas Beach Club - 6.1 mi / 9.8 km
  • Maroma Beach - 6.2 mi / 10 km
  • Tres Rios Ecopark - 3.3 mi / 5.4 km
  • Grand Coral Golf Riviera Maya - 4.2 mi / 6.8 km
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Recreational facilities


Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Fairmont, Room, 1 King Bed, Non Smoking
  • Fairmont, Room, 2 Queen Beds, Non Smoking
  • Casita, Deluxe Room, 1 King Bed, Non Smoking
  • Casita, Deluxe Room, 2 Queen Beds, Non Smoking
  • Casita, Signature Room, 1 King Bed, Non Smoking
  • Casita, Signature Room, 2 Queen Beds, Non Smoking
  • Casita, Signature Room, 1 King Bed, Non Smoking
  • Casita, Room, 1 King Bed, Non Smoking, Beachfront
  • Suite
  • Suite, 1 King Bed, Non Smoking (Coral)
  • Presidential Suite, 1 King Bed (Tortuga)
  • Presidential Suite, 1 King Bed (Camaleon)
  • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
  • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
  • Fairmont, Room, 1 King Bed, Non Smoking, Resort View
  • Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View
  • Casita, Signature Room, 2 Queen Beds
  • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
  • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
  • Premium Suite, 1 King Bed, Non Smoking, Beachfront

Location

  • On the beach
  • El Camaleon Mayakoba Golf Course - 14 min walk
  • Mamitas Beach Club - 6.1 mi / 9.8 km

What’s around

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 14 min walk
  • Mamitas Beach Club - 6.1 mi / 9.8 km
  • Maroma Beach - 6.2 mi / 10 km
  • Tres Rios Ecopark - 3.3 mi / 5.4 km
  • Grand Coral Golf Riviera Maya - 4.2 mi / 6.8 km
  • Punta Esmeralda Beach - 4.8 mi / 7.8 km
  • Quinta Avenida - 6.7 mi / 10.7 km
  • Playa del Carmen Main Beach - 7.4 mi / 11.9 km
  • Playa del Carmen Maritime Terminal - 7.5 mi / 12.1 km
  • Plaza Las Americas - 6.8 mi / 11 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 401 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • Up to 25 lbs

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • In-room childcare (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 6 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 40000
  • Conference space size (meters) - 3716
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

El Patio - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

El Puerto - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Golf course on site
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rowing or canoeing on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Rafting nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Fairmont Mayakoba
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba l Carmen
  • Fairmont Mayakoba Resort
  • Fairmont Mayakoba Playa del Carmen
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba Playa del Carmen
  • Mayakoba Fairmont
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Playa Del Carmen
  • Playa Del Carmen Fairmont

Optional extras

Rollaway beds are available for USD 55.0 per night

Breakfast costs between USD 25 and USD 32 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 25 per pet, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

Policies

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practice of: Intertek Cristal (3rd party expert - Global); Bureau Veritas (3rd party expert - Global); Safe Travels (WTTC - Global); Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.33 per accommodation, per night
  • Sanitation services: USD 1.40
  • Resort fee: USD 25.00 per person, per night

Resort fee inclusions:

  • Pool access
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Fairmont Mayakoba does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring alfresco dining, Mediterranean cuisine, and garden views. Nearby restaurants include El Puerto (5-min walk), Saffron (3.4 mi), and Coco's Cabanas (5 mi).
  • Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
  • Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes aerobics , ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 3 bars, a sauna, and a steam room, as well as a picnic area and a garden.
9,2.Superb.
  • 8,0.Very good

    Fabulous facility just needs some tweaks

    We had some difficulty on check in our room was not ready and the staff was to bring keys to us. 4 hours later still no room. They did make the mishap up by comping our first nights meal. Everything is a mile walk and there were never any bikes to be found. Overall the staff was very helpful and faculties beautiful.

    Leigh, 3 night trip, Feb 15, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Friends 50th birthday celebration

    We had an incredible stay at the Fairmont. Beautiful property, excellent service and we always felt safe with all of the Covid precautions the hotel and staff have taken. The only drawback to this property is the fact that it’s in need of a refresh. Some of the furniture in the rooms need to be replaced.

    Fernando, 3 night trip with friends, Jan 15, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Mayakoba and the Fairmont resort is in a beautiful location. The beach, lagoon areas are truly breathtaking. The Fairmont is aging and clearly in need of some updating and repairs. The restaurants are all quite good with incredible quality of food and great service.

    Matt, 3 night family trip, Jan 7, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Incredible property! The service was amazing, the employees extremely nice and friendly, always there to help you. We stayed 10 days, didnt go out of the hotel at all, never wanted to leave... the beach is amazing, free water activities (kayak, SUP, catamaran...), beach volley, and top notch beach service... loved the free bicycles at your disposal anywhere in the resort...the food was great but we were happy to have all inclusive otherwise it would have been extremely expensive (each meal for 2 adults 2 kids were between $200-350 ... even though you dont pay you see the bill to add tips)... highly recommend it!

    9 night family trip, Dec 27, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Older but maintained property, nice resort - add on fees, food super expensive

    6 night family trip, Dec 21, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great resort. People are very friendly. They are taking very serious Covid prevention measures. Highly recommend

    7 night family trip, Dec 19, 2020

    Verified Hotels.com guest review

  • 4,0.Fair

    The Fairmont is a large property in Mayakoba. It is a sub standard facility compared to other US properties. The food and amenities were also far from US Fairmont standards. Restaurant food quality was very low ans all of the restaurants had the same kid offerings - no variety! The pool was cold so much so the sea water temperature was warmer. The room we had in the lagoon was so noisy with the wildlife we had to move.

    JimH, 5 night family trip, Nov 21, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great service, great amenities and cleanliness

    Gera, 5 night family trip, Nov 8, 2020

    Verified Orbitz guest review

  • 10,0.Exceptional

    Es el hotel que todo ser humano debe de conocer, su comida, sus instalaciones y la atención que prestan sus colaboradores, es excelente! Sin duda nos volveríamos quedar en el Fairmont Mayakoba siempre...

    OMAR ALEJANDRO, 3 night family trip, Oct 3, 2020

    Verified Hotels.com guest review

  • 4,0.Fair

    I paid for all inclusive. Hotel wouldn't honor it. Even after showing them emailed confirmation. Expedia was no help either. First day if trip traveling from Dallas to Mexico since 10am , we're didn't eat until 9pm. Spent three while day trying to fix issue. Next day Expedia blames the hotel and hotel blames Expedia. Multiple attempts to speak with a supervisor with Expedia with no help. Finally fixed the next day. Expedua issues a 25 credit towards next trip. A joke 25 dollars. Hotel fires nothing but blame Expedia. When you ruined a day's trip worth over 300 dollars.

    3 night romance trip, Jul 24, 2020

    Verified Expedia guest review

See all 394 reviews