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All properties in Playa del Carmen, Quintana Roo, Mexico

Fairmont Mayakoba

Upscale beachfront resort with golf course, near El Camaleon Mayakoba Golf Course

  • Free WiFi and free parking
From
ZAR 5,677

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
  • Beach
  • Outdoor Pool
  • Presidential Suite, 1 King Bed (Camaleon) - Guest Room
Presidential Suite, 1 King Bed (Camaleon) - Guest Room. Image 1 of 165.
1 / 165Presidential Suite, 1 King Bed (Camaleon) - Guest Room
Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, 77710, QROO, Mexico
9,2.Superb.
  • El hotel y las instalaciones están muy bonitos, nos gustó mucho el spa y las atenciones…

    May 29, 2021

  • Excellent hotel! Saddly the sargazo phenomenon in Cancun is devastating the beach. Also…

    May 21, 2021

See all 406 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), ALLSAFE (Accor Hotels), Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), Ecolab (3rd party expert - Global), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
Transport options

The property will be renovating from March 1 2021 to September 15 2022 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
  • Guests will have access to the following alternate facilities during the renovation:
  • Business facilities
  • Recreational facilities
  • Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Airport transfer
    • Gym

    Property highlights

    Main amenities

    • 401 guestrooms
    • Daily housekeeping
    • Golf course
    • On the beach
    • 6 restaurants and 3 bars/lounges
    • Full-service spa

    Feel at home

    • Free cribs/infant beds
    • Children's pool
    • Playground on site
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)

    What’s around

    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Grand Coral Golf Riviera Maya - 41 min walk
    • Playa Xcalacoco - 2.9 mi / 4.6 km
    • Mamitas Beach Club - 5.6 mi / 9 km
    • Maroma Beach - 6.2 mi / 10 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Fairmont, Room, 1 King Bed, Non Smoking
    • Fairmont, Room, 2 Queen Beds, Non Smoking
    • Casita, Deluxe Room, 1 King Bed, Non Smoking
    • Casita, Deluxe Room, 2 Queen Beds, Non Smoking
    • Casita, Signature Room, 1 King Bed, Non Smoking
    • Casita, Signature Room, 2 Queen Beds, Non Smoking
    • Casita, Signature Room, 1 King Bed, Non Smoking
    • Casita, Room, 1 King Bed, Non Smoking, Beachfront
    • Suite
    • Suite, 1 King Bed, Non Smoking (Coral)
    • Presidential Suite, 1 King Bed (Tortuga)
    • Presidential Suite, 1 King Bed (Camaleon)
    • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
    • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
    • Fairmont, Room, 1 King Bed, Non Smoking, Resort View
    • Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View
    • Casita, Signature Room, 2 Queen Beds
    • Casita, Room, 2 Queen Beds, Non Smoking, Beachfront
    • Casita, Suite, 1 King Bed, Non Smoking, Beachfront
    • Premium Suite, 1 King Bed, Non Smoking, Beachfront

    Location

    Ctra Federal Cancun - Playa Del Carmen K, Playa del Carmen, 77710, QROO, Mexico
    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Grand Coral Golf Riviera Maya - 41 min walk

    What’s around

    Landmarks

    • On the beach
    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Grand Coral Golf Riviera Maya - 41 min walk
    • Playa Xcalacoco - 2.9 mi / 4.6 km
    • Mamitas Beach Club - 5.6 mi / 9 km
    • Maroma Beach - 6.2 mi / 10 km
    • Tres Rios Ecopark - 3.3 mi / 5.4 km
    • Punta Esmeralda Beach - 4.4 mi / 7 km
    • Quinta Avenida - 6.7 mi / 10.7 km
    • Playa del Carmen Maritime Terminal - 7 mi / 11.2 km
    • Playa del Carmen Main Beach - 7.4 mi / 11.9 km

    Getting around

    • Cancun Intl. Airport (CUN) - 47 min drive
    • Airport shuttle (surcharge)
    • Area shuttle (surcharge)

    At a glance

    Hotel size

    • This hotel has 401 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-noon
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Babysitting/childcare*
    • Children's club*

    Pets

    • Pets allowed (dogs only)*
    • Restrictions apply*
    • Up to 25 lbs

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite valet parking
    *See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (surcharge)
    • In-room childcare (surcharge)

    Food and drink

    • Full breakfast daily (surcharge)
    • 6 restaurants
    • 3 bars/lounges
    • Coffee shop/café
    • Swim-up bar
    • Poolside bar
    • Room service (during limited hours)
    • Coffee/tea in a common area

    Things to do

    • Fitness classes on site
    • Free bicycles on site
    • Ecotours on site
    • Golf lessons on site
    • Golf driving range on site
    • Hiking/biking trails on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Rowing or canoeing on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Windsurfing on site
    • Yoga classes/instruction on site
    • Golfing nearby
    • Parasailing nearby
    • Rafting nearby

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 40000
    • Conference space size (meters) - 3716
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Picnic area
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge

    Languages Spoken

    • Dutch
    • English
    • French
    • German
    • Japanese
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Turndown service
    • Premium bedding

    Things to enjoy

    • Furnished balcony or patio

    Freshen up

    • Private bathroom
    • Deep soaking bathtub
    • Rainfall showerhead
    • Designer toiletries
    • Hair dryer

    Be entertained

    • LED TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

    Dining

    El Patio - This beachfront restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

    El Puerto - This steakhouse specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

    La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

    Ki Beach Bar & Korean BBQ - Overlooking the ocean, this diner serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

    Hix Bar & Lobby Lounge - Overlooking the garden, this gastropub specializes in sushi and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

    Recreation

    On Site

    • Golf course on site
    • Health club
    • Outdoor tennis court
    • Sauna
    • Steam room
    • Fitness classes on site
    • Free bicycles on site
    • Ecotours on site
    • Golf lessons on site
    • Golf driving range on site
    • Hiking/biking trails on site
    • Kayaking on site
    • Pilates classes on site
    • Playground on site
    • Rowing or canoeing on site
    • Sailing on site
    • Scuba diving on site
    • Snorkeling on site
    • Surfing/boogie boarding on site
    • Windsurfing on site
    • Yoga classes/instruction on site

    Nearby

    • Golfing nearby
    • Parasailing nearby
    • Rafting nearby

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
    This property has signed the UNESCO Sustainable Tourism Pledge.

    Small print

    Also known as

    • Fairmont Mayakoba
    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba l Carmen
    • Fairmont Mayakoba Resort
    • Fairmont Mayakoba Playa del Carmen
    • Fairmont Mayakoba Resort Playa del Carmen
    • Fairmont Mayakoba Hotel
    • Fairmont Mayakoba Hotel Playa del Carmen
    • Fairmont Mayakoba Playa del Carmen
    • Mayakoba Fairmont
    • Fairmont Hotel Playa Del Carmen
    • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
    • Fairmont Playa Del Carmen
    • Playa Del Carmen Fairmont

    Optional extras

    Rollaway beds are available for USD 55.0 per night

    Breakfast costs between USD 25 and USD 32 per person (approximately)

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of USD 25 per pet, per night

    Service animals exempt from fees

    Airport shuttle service is offered for an extra charge of USD 256 per vehicle (roundtrip)

    Area shuttle service is offered for an extra charge

    Policies

    Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    For details on pet restrictions, contact the property at the number on the booking confirmation.

    Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

    This property affirms that it adheres to the cleaning and disinfection practice of: Ecolab (3rd party expert - Global); Safe Travels (WTTC - Global); Bureau Veritas (3rd party expert - Global); Intertek Cristal (3rd party expert - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards and cash.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:
    • A tax is imposed by the city: USD 1.33 per accommodation, per night
    • Sanitation services: USD 1.40
    • Resort fee: USD 25.00 per person, per night

    Resort fee inclusions:

    • Pool access
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Concierge service
    • Parking
    • Housekeeping
    • Additional inclusions

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Fairmont Mayakoba does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free valet parking.
    • Yes, there are 5 outdoor pools and a children's pool.
    • Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
    • You can check in from 3:00 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there are 6 onsite restaurants, featuring alfresco dining, Mediterranean cuisine, and garden views. Nearby restaurants include El Puerto (5-min walk), Saffron (3.4 mi), and Coco's Cabanas (5 mi).
    • Yes, an airport shuttle is available. The charge is USD 256 per vehicle roundtrip.
    • Have fun with onsite activities like kayaking, sailing, and windsurfing, and practice your swing at the golf course. Additional recreation onsite includes aerobics , ecotours, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 3 bars, a sauna, and a steam room, as well as a picnic area and a garden.
    9,2.Superb.
    • 10,0.Exceptional

      High attention to detail very accommodating staff Gorgeous resort - large variety of restaurants at all 4 resorts.

      MEG, 5 night trip with friends, May 5, 2021

      Verified Hotels.com guest review

    • 8,0.Very good

      The place is beautiful, nested in rainforest eco property. But few was introduced what we can do during our stay inside the hotel & the property. Service people generally are nice, with best intention, to make up for things I pointed out. But the organization is messy & disappointing. On first evening of our arrival, we tried 4 internal restaurant for dinner, they all told us full due to busy Easter week. The only option is room service. We were upset. They later apologized & found a table for us the next day. On departure, we called in advance for luggage for 12 & waited till 1240 still no one came despite many promises. I finally had to carried down two luggage with my 11yo push under 35 degree heat.

      Jie, 9 night family trip, Apr 1, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Great combination of nature, luxury and beaches

      Great concept to have four great hotels sharing activities, restaurants, riding trails, golf course and one great natural mangler with Cenotes and canals.

      Ricardo, 6 night trip, Mar 21, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      We had high expectations of the hotel and I'm so glad that they met them and exceeded them. Customer service was amazing, protocols, cleanliness, food, amenities. Hoping to return soon!

      3 night family trip, Mar 4, 2021

      Verified Expedia guest review

    • 8,0.Very good

      Fabulous facility just needs some tweaks

      We had some difficulty on check in our room was not ready and the staff was to bring keys to us. 4 hours later still no room. They did make the mishap up by comping our first nights meal. Everything is a mile walk and there were never any bikes to be found. Overall the staff was very helpful and faculties beautiful.

      Leigh, 3 night trip, Feb 15, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      This place is Heaven on Earth! Our original trip was supposed to be for 5 days and we had to extend 4 more day (awww poor us LOL) due to bad weather at DFW (worst ice/snow storm to hit DFW in 72 years). We had room 818 beautiful! We had a private pool and our own Butler David just moments from the beach bar and beach. When we had to extend we got room 909 right on the beach! No pool but did I mention right on the beach! Our service was spectacular, everybody was so friendly and helpful and bilingual, every little thing we needed we taken care of. Everybody who works there is genuinely happy and happy to serve! So different than in America. We saw Talum, We went to a Cenote, Every where we went people were so friendly! The views were breath taking. We had the on site photographer take our pictures on the beach and they turned out beautiful! We met the nicest people from all over the US staying there and everybody was so chill and just eager to speak to one another! I could go on and on about how clean and beautiful the resort was, but I think you get the idea. Everything we dreamt of and so much more! This trip was a very special celebration of our anniversary and the honeymoon we never had because I got Cancer right after we got married so this was our anniversary, honeymoon and I beat Cancer trip all in one and it couldn't have been any more perfecto!

      5 night romance trip, Feb 11, 2021

      Verified Expedia guest review

    • 10,0.Exceptional

      Beautiful property with excellent service I really enjoyed my stay

      11 night trip, Feb 2, 2021

      Verified Expedia guest review

    • 10,0.Exceptional

      Friends 50th birthday celebration

      We had an incredible stay at the Fairmont. Beautiful property, excellent service and we always felt safe with all of the Covid precautions the hotel and staff have taken. The only drawback to this property is the fact that it’s in need of a refresh. Some of the furniture in the rooms need to be replaced.

      Fernando, 3 night trip with friends, Jan 15, 2021

      Verified Hotels.com guest review

    • 6,0.Good

      Mayakoba and the Fairmont resort is in a beautiful location. The beach, lagoon areas are truly breathtaking. The Fairmont is aging and clearly in need of some updating and repairs. The restaurants are all quite good with incredible quality of food and great service.

      Matt, 3 night family trip, Jan 7, 2021

      Verified Expedia guest review

    • 10,0.Exceptional

      Incredible property! The service was amazing, the employees extremely nice and friendly, always there to help you. We stayed 10 days, didnt go out of the hotel at all, never wanted to leave... the beach is amazing, free water activities (kayak, SUP, catamaran...), beach volley, and top notch beach service... loved the free bicycles at your disposal anywhere in the resort...the food was great but we were happy to have all inclusive otherwise it would have been extremely expensive (each meal for 2 adults 2 kids were between $200-350 ... even though you dont pay you see the bill to add tips)... highly recommend it!

      9 night family trip, Dec 27, 2020

      Verified Expedia guest review

    See all 406 reviews