Destination
Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Riu Yucatan All Inclusive

All-inclusive beachfront property with spa, near Quinta Avenida

  • Free buffet breakfast, free WiFi, and free parking

Image gallery

  • Riu Yucatan All Inclusive
  • Riu Yucatan All Inclusive
  • Beach
  • Beach
  • Riu Yucatan All Inclusive
Riu Yucatan All Inclusive. Image 1 of 65.
1 / 65Riu Yucatan All Inclusive
8,0.Very good.
  • The rooms do not correspond in the least to the photos published on the internet, they…

    Mar 6, 2021

  • This resort has it down. From the 24 hour bar, to the shows, the staff, layout, to the…

    Feb 21, 2021

See all 252 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Shopping
Quiet
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 507 guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Playacar
  • Quinta Avenida - 32 min walk
  • Playa del Carmen Maritime Terminal - 33 min walk
  • Playa del Carmen Main Beach - 33 min walk
  • Playacar Golf Club - 34 min walk
  • Nuestra Senora del Carmen Catholic Church - 42 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room, Balcony (U)
  • Suite (U)
  • Standard Double Room, Balcony (M)
  • Standard Double Room, Balcony (L)
  • Standard Double Room, Balcony (E)
  • Double Room (B2C-US)
  • Suite (B2C-US)
  • Suite (M)
  • Junior Suite (L)
  • Suite (B2C CAN)
  • Double Room (B2C CAN)

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 32 min walk
  • Playa del Carmen Maritime Terminal - 33 min walk
  • Playa del Carmen Main Beach - 33 min walk
  • Playacar Golf Club - 34 min walk
  • Nuestra Senora del Carmen Catholic Church - 42 min walk
  • Plaza Paraiso - 30 min walk
  • Paseo del Carmen - 30 min walk
  • Yucatek Divers - 36 min walk
  • 3D Museum of Wonders - 39 min walk
  • Central Square - 40 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
map

At a glance

Size

  • 507 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 4 restaurants
  • 5 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby
  • Water skiing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 12
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Balcony

Freshen up

  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily.

Dining

La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.

Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.

Cancun - Onsite lobby lounge. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • All Inclusive Yucatan
  • Riu Yucatan Playacar Hotel Playa Del Carmen
  • Rui Yucatan
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan Inclusive inclusi
  • Riu Yucatan Inclusive Carmen
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan All Inclusive All-inclusive property
  • Riu Yucatan
  • Riu Yucatan All Inclusive
  • Riu Yucatan All Inclusive Playa del Carmen
  • Riu Yucatan Playa del Carmen
  • Yucatan All Inclusive
  • Yucatan Riu
  • Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
  • Riu Yucatan Mexico

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Riu Yucatan All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11:00 AM.
  • Yes, there are 4 onsite restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include Lara & Luca (2 mi), Las Quekas (2.1 mi), and El Gran Taco (2.2 mi).
  • Have fun with onsite activities like kayaking, sailing, and windsurfing. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Riu Yucatan All Inclusive also has 5 bars, a waterslide, and a sauna, as well as a health club and a garden.
8,0.Very good.
  • 8,0.Very good

    Overall, it was a positive experience. Staff was very helpful and kind. Only 2 items that I encountered that could use improvement: -- the cleaning staff doesn't replenish the minibar, and ordering bottled water (tap water not potable there) took at least a few hours, on at least 2 occasions. Quicker turnaround on water & other refrigerator drinks would be good. -- late checkout incurred an extra cost of approximately $9 per hour. I've never paid for a late checkout before, and it seems chintzy ask for 1-2 hours that's schedule-driven, given that we stayed 5 days and paid 4 figures for our stay. If the reception area had an air conditioned area, we would've been happy to wait 2 hours (11am checkout time until our airport shuttle at 1pm), post-checkout. However, the reception area is far enough from the breezy oceanside to be stuffy and consistently and sweat-generatingly warm. The desk attendant was firm about the surcharge, even though the resort was sparsely attended (due to covid, major storms in US during this week), so a bit of friendly persistence didn't do the trick. In addition, a phone call the night before only led to advice to pursue the matter in-person at the front desk the next morning; it seems odd to not empower front-desk staff to make decisions.

    5 night romance trip, Feb 14, 2021

    Verified Travelocity guest review

  • 10,0.Exceptional

    Betty the bartender in the front lobby bar was so friendly and cheerful. Every member of housecleaning greeted me with hola, and buenos dias every morning. Waiters by the pool were timely and cheerful. We couldn’t have had a better experience!!

    6 night romance trip, Feb 11, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great resort. If I decide to come back to the area, I will definitely consider staying here again.

    6 night trip, Feb 3, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great Place

    Great staff ... super clean ... super friendly

    Mario, 5 night family trip, Jan 15, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Landscaping was nice. The food at the restaurants was below average for the Rui

    3 night trip with friends, Jan 8, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    One of the best stays in Cancun, must go to for couples or families

    Mays Ahmed, 4 night romance trip, Jan 6, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I have traveled a lot but never been to a place that I felt so comfortable. The staff was so polite. The food was really good and I’m happy that the chef was able to prepare my food separate due to my allergy. I recommend Riu Yucatán to everyone that has kids since my two nieces loved the place.

    Catarina, 3 night family trip, Jan 3, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Hotel is extremely outdated, rooms need a lot of work, food was terrible (stick to burgers and hot dogs), short staff, bad customer service, Wi-Fi was down for two days, drug dealers at the Beach entrance. Need more? This is just a summary of my overall experience.

    Andres, 5 night family trip, Dec 28, 2020

    Verified Expedia guest review

  • 6,0.Good

    bedrooms need updating dinner restaurants were really good

    William, 4 night family trip, Dec 27, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The staff was great. We needed a change in accommodations and they immediately handled it to our satisfaction. Everything you need in one place.

    Beka, 9 night family trip, Dec 25, 2020

    Verified Expedia guest review

See all 252 reviews