8/10 Very good
25 March 2023
It was what it was
Well, other than having to wait over two hours to get keys to our room after check in time (we were given breakfast vouchers to compensate the wait), security over-eyeing us to the point where they sent another security guard to disrupt us right before singing happy birthday to our daughter for no other reason than there was a group of us which posed a potential problem of us being loud…even though it was said we weren’t being loud (I was able to deescalate the situation with the security manager, Rose), and someone stealing things out of our car in the parking lot in a space closest to the staff entry doors (were told that they couldn’t help with anything, even surveillance footage, unless the police were called), we were able to make the best of it and celebrate our daughter’s 16th birthday as we hoped to. The beds were extremely comfortable and my 6 year old son really loved the style and comfort of the room. Deniece at the bar was very kind and friendly. I enjoyed our conversations and my drink after the festivities were completed. It was just what I needed after a long day with crazy obstacles at every turn.
1-night family trip
Verified Hotels.com guest review