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Sheraton Haikou Hotel

Photo gallery for Sheraton Haikou Hotel

Exterior
Presidential Suite, Multiple Beds, Balcony, Ocean View | Pool | Outdoor pool
Exterior
Premier Suite, 1 Bedroom, Balcony, Ocean View | Premium bedding, down comforters, free minibar items, in-room safe
2 restaurants, breakfast served

Overview of Sheraton Haikou Hotel

Sheraton Haikou Hotel

4.5 star property
Luxury hotel with outdoor pool, connected to the convention center, near Holiday Beach
7,8 out of 10 Good
7,8/10 Good

35 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
136 Bin Hai Road, Xiuying District, Haikou, Hainan, 570311
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Hot springs
  • Breakfast available
  • Free shopping center shuttle
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Children's club
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Donghu District

Getting around

  • Haikou (HAK-Meilan Intl.) - 40 min drive
  • Haikou East Railway Station - 34 min drive
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Free shopping center shuttle

Restaurants

  • 星巴克 - 4 min drive
  • 福山咖啡馆 - 7 min drive
  • 相约酒吧 - 7 min drive
  • 珍妮酒吧鱼庄 - 5 min drive
  • 向红大酒店 - 7 min drive
Map

About this property

Sheraton Haikou Hotel

Sheraton Haikou Hotel is a great choice for your beach stay in Haikou, putting you near activities like surfing/body boarding, water skiing, and sailing. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center. Breeze, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A bar/lounge, a children's pool, and a kid's club are other highlights at this luxurious hotel. Fellow travelers say good things about the room service and helpful staff.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 341 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - noon
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Train station shuttle on request (available at scheduled times)*

Offsite

  • Free shopping center shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Grocery/convenience store

What to do

  • Basketball
  • Hot springs
  • Shopping
  • Beach access
  • Sailing nearby
  • Surfing/body boarding nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference center (16146 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • An outdoor pool
  • Shopping mall on site
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Hand-held showerheads
  • Closed captioned TV
  • Portable bathtub seat
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Grab bar in shower
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Separate dining area

Freshen up

  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

There are 6 hot springs open between 8:00 AM and 10:00 PM.

Dining

Breeze - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Jade - Overlooking the garden, this restaurant serves lunch and dinner. Open daily.
SeaView - This lobby lounge overlooks the ocean and pool. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 182 per person

Children & extra beds

  • Rollaway beds are available for CNY 230.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Hot springs access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Haikou Resort
Haikou Sheraton
Haikou Sheraton Resort
Sheraton Haikou
Sheraton Haikou Resort
Sheraton Resort Haikou
Sheraton Haikou Hotel Haikou
Sheraton Haikou Resort Hainan, China
Sheraton Haikou Hotel Hainan China
Sheraton Haikou Hotel Hotel
Sheraton Haikou Hotel Haikou
Sheraton Haikou Hotel Hotel Haikou

Frequently asked questions

Does Sheraton Haikou Hotel offer free cancellation for a full refund?
Yes, Sheraton Haikou Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Haikou Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Haikou Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Sheraton Haikou Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sheraton Haikou Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Sheraton Haikou Hotel?
You can check in from 3 PM - noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Haikou Hotel and nearby?
Have fun with nearby activities like sailing, body boarding, and water skiing. Additional recreation onsite includes basketball and hot springs. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
Are there restaurants at or near Sheraton Haikou Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining and garden views.
Does Sheraton Haikou Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sheraton Haikou Hotel like?
Sheraton Haikou Hotel is located on the Strip in Donghu District, a short 14-minute walk from Holiday Beach.

Reviews

7,8

Good

8,2/10

Cleanliness

8,0/10

Staff & service

6,0/10

Amenities

7,6/10

Property conditions & facilities

8,0/10

Eco-friendliness

Reviews

10/10 Exceptional

Sheraton Haikou
Huge hotel, great service. Right on the beach but you have to walk a bit to get to the Sandy beach part as rocks right in front of hotel. Nice spa. Bikes available for hire
Halima, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Stayed here for business
The hotel is probably aiming mostly for the beachfront resort vibe. My room was huge, airy, with a great balcony, and a comfortable bed. The pool and hot tubs were nice, when they were open, but didn't care much for the restaurant quality for dinner (the Chinese place, every other similar meal in Hainan that I had was far better). Breakfast was a huge multi-cultural spread, but ran out of plates and working espresso machines on the weekend. After 10pm the pool has signs that say "closed, swim at your own risk" but they mean the first part (closed) and not that you can swim (yelled at). So, I liked it, there are some criticisms above, but it's a nice place and the weekday pricing was quite good.
Michael, 3-night business trip
Verified Hotels.com guest review

6/10 Good

little bit disappointed for the chain of Sheraton
well is a nice around hotel but facilities are kind of little outdated and most the food in the hotel is overprice. staff are very kind but somewhat they are working very slow.
3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Definitely an older resort but seems like they’re in the process of renovating it slowly. Regardless it is located right by the water and has a nice infinity pool surrounded with lush greens that makes it a comfortable get away. The breakfast was also great and had many options.
View from the terrace.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

Peiyan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

See Nam, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Spacious building, beautiful hallway, nice beach, beautiful street!
Steve, 2-night family trip
Verified Expedia guest review

8/10 Very good

delightful stay
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

6/10 Good

NICE HOTEL CLOSE TO BEACH
I HAD BOOKED THREE ROOMS FOR ME AND MY FAMILY. HOWEVER, THEY WOULDN'T BE ABLE TO ARRANGE ROOMS TOGETHER. THIS HOTEL HAS EAST WING AND WEST WING AND THE WINGS ARE NOT CONNECTED ON SOME FLOORS. THIS IS A BIT TROUBLESOME SINCE WE HAVE KIDS. THE CHINESE RESTAURANT WAS VERY SLOW SERVING FOOD. THE BEACH WAS NOT SETUP AS THE PICTURE SHOWN. NO BEACH UMBRELLA AND CHAIR AND LIFE GUARD....
Verified Expedia guest review