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Casa Dona Susana

Photo gallery for Casa Dona Susana

Interior
Outdoor pool
Outdoor pool
Outdoor pool
Standard Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Overview of Casa Dona Susana

VIP Access

Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool, near Malecon

8,6/10 Fabulous

1 001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

Room options

About this area

What's nearby

  • In Romantic Zone
  • Malecon - 21 min walk
  • Playa de los Muertos - 4 min drive
  • Cruise Ship Terminal - 28 min drive
  • Playa Mismaloya - 29 min drive
  • Bay of Banderas - 38 min drive
  • Nayar Vidanta Golf - 48 min drive
  • Nuevo Vallarta Beach - 51 min drive
  • Playa Bucerias - 58 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 38 min drive

Restaurants

  • Dee's Coffee Company - 2 min walk
  • The Fajita republic - 2 min walk
  • Cuates Cuetes - 2 min walk
  • El Mole de Jovita - 2 min walk
  • A Taste Of Italy - 2 min walk

About this property

Casa Dona Susana

Casa Dona Susana features a rooftop terrace and puts you within a 15-minute drive of Malecon. Guests can enjoy the outdoor pool or take advantage of nearby scuba diving. A terrace and a garden are other highlights. Fellow travelers say good things about the pool and helpful staff.

All-inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 42 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 50 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Barbecue grills
  • Room service

What to do

  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • An outdoor pool
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Fees & policies

Parking

  • Self parking costs MXN 50 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana offer free cancellation for a full refund?
Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Casa Dona Susana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Casa Dona Susana?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
Are pets allowed at Casa Dona Susana?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Dona Susana?
Yes. Self parking costs MXN 50 per night. Parking spots may be limited.
What are the check-in and check-out times at Casa Dona Susana?
You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Casa Dona Susana?
No, this hotel doesn't have a casino, but Vallarta Casino (8-min drive) is nearby.
What is there to do at Casa Dona Susana and nearby?
Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Casa Dona Susana?
Yes. Nearby restaurants include Serrano's Meat House (3-min walk), Bistro Balsamar (4-min walk), and Di Vino Dante (4-min walk).
What's the area around Casa Dona Susana like?
Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 1-minute walk from Olas Altas Street and 3 minutes' walk from Los Muertos Pier.

Overall score and ratings

8,6

Fabulous

8,9/10

Cleanliness

8,9/10

Staff & service

7,8/10

Amenities

8,3/10

Property conditions & facilities

8,2/10

Eco-friendliness

10/10 Exceptional

Don't Miss Staying at Casa Susana !!
This was our BEST stay ever in PV. From the moment we walked through the door we felt welcome. Luz was at the front desk and did everything to make our stay special. We were upgraded since we are VIP with Hotels.com. We were offered breakfast coupons for the "Sister Property Los Arcos. The buffet was amazing and far bigger than we expected. Casa Susana is perfect in every way. The neighborhood is very quiet yet is filled with great restaurants. Walking distance to the Malacon and beach. Don't miss the Blue Shrimp!
Agnes, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good hotel, will benefit from some renovations, close to almost everything. It shares facilities with Los Arcos, one block away and with beach access. Great neighborhood. We have no problem staying there again.
Ricardo, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Debbie, 13-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was a beautiful property with a lot of amenities in the area. The staff was very personable and always accommodating. The biggest complaint is the lack of parking. But we will stay there again!
Mike, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I’ve been staying at the Casa Dona Susana for years. A fairly small older boutique hotel. Very well maintained and quiet. Great location in the heart of the Zona Romantica. The rooms are small and nothing fancy but very adequate. The staff bends over to help you. I love the rooftop pool. Very peaceful and a nice view. No restaurant but absolutely not needed with many many restaurants literally within 2 minutes walking distance. Beach is 3 minutes away
Alexander, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

VERONICA, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Cute, quiet, and a great rooftop pool to lounge.
Philip, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place was close to everything walking distance. The staff was friendly and very helpful. The hotel was clean, and spacious. Food was buffet style breakfast, lunch and dinner, because I was VIP access. Great place. Highly recommend.
Geraldine, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Has a Beautiful traditional Spanish look. The staff were all very nice and friendly. Its in a great location and we were able to take advantage of the amenities at their sister hotel.
Olivia Sanchez, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The Casa Dona Suzanna is a great little hotel to stay in for a vacation in Puerto Vallarta. The area has everything you will need to a faun filled beach vacation . Beds are great, black out curtains perfect and the architect kept all of the original old Mexican style . It’s quiet even on the weekends as it is located just off the Main Street . You get access to all the facilities at the sister hotel Playa Los Arcos across the street; usually we don’t do like all inclusive but the food and drinks were delicious, well prepared and varied. Will definitely stay there again .
Lorna, 4-night romance trip
Verified Expedia guest review