Guests
All properties in Bansko, Blagoevgrad Province, Bulgaria

Kempinski Hotel Grand Arena

Bansko ski-in/ski-out hotel with 3 restaurants and spa

  • Free WiFi
From
ZAR 1,731

Image gallery

  • Exterior
  • Exterior
  • Outdoor Pool
  • Poolside Bar
  • Exterior
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Pirin Street 96, Bansko, 2770, Bulgaria
9,4.Exceptional.
  • Excellent place compared to the rest of available hotels in the area. Don’t risk your…

    Aug 7, 2021

  • I booked for a twin beds room and we got a double one, but I didn’t complain since it was…

    Jul 29, 2021

See all 71 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Quiet
Convenient
Walkable
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 123 smoke-free guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool

What’s around

  • In a national park
  • Bansko Ski Resort - 1 min walk
  • Dobrinishte Ski Resort - 5.6 mi / 9.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, View (Town View)
  • Junior Suite, Mountain View
  • Alpine Suite
  • Deluxe Room, 1 King Bed, Mountain View
  • Executive Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds, Mountain View
  • Junior Suite, View (Town View)
  • Deluxe Suite
  • Deluxe Room, 2 Twin Beds, View (Town View)

What’s around

Landmarks

  • In a national park
  • Bansko Ski Resort - 1 min walk
  • Dobrinishte Ski Resort - 5.6 mi / 9.1 km

Getting around

  • Sofia Airport (SOF) - 118 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Pirin Street 96, Bansko, 2770, Bulgaria

At a glance

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (EUR 5 per day)
  • Onsite valet parking (EUR 10 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast
  • 3 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Downhill skiing on site
  • Snowmobiling on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 2691
  • Conference space size (meters) - 250

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 5
  • Year Built - 2005
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Bathroom emergency pull cord

Languages Spoken

  • Bulgarian
  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 27-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Downhill skiing on site
  • Snowmobiling on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 160 per person (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 20.0 per night
  • Rollaway beds are available for EUR 20.0 per night
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs EUR 5 per day
  • Valet parking costs EUR 10 per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 9:00 AM to 9:00 PM
  • The seasonal pool is open from June to October
  • Guests under 16 years old are not allowed in the spa
  • Guests under 16 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Arena Grand Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel Bansko
  • Grand Arena Hotel
  • Grand Hotel Arena
  • Hotel Grand Arena
  • Kempinski Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Grand Arena Hotel
  • Kempinski Grand Hotel Arena
  • Kempinski Hotel Grand Arena

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Kempinski Hotel Grand Arena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 5 per day. Valet parking costs EUR 10 per day.
  • Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3 PM - 3 PM. Check-out time is noon.
  • Yes, there are 3 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Euphoria Bar & Grill (3-min walk), Tomahawk (5-min walk), and La Skara (5-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 160 per person one-way.
  • During the winter, enjoy onsite recreation like downhill skiing and snowmobiling and return when the snow melts for some tennis lessons. Additional recreation onsite includes aerobics . Enjoy treatments at the spa and relax in the indoor and outdoor pools. Kempinski Hotel Grand Arena also has 2 bars, a seasonal outdoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
9,4.Exceptional.
  • 8,0.Very good

    20210612

    All staff and facilities excellent but could provide better for Vegans, with at least a choice from each selection at breakfast.

    Graeme, 1 night family trip, Jun 10, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great service, outstanding spa center with hot swimming pools.

    2 night family trip, May 22, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great hotel

    A truly wonderful - great rooms, breakfast and spa area. Autumn prices made it a real bargain. Only thing I didn't like: they charge for parking even when the parking is made in the adjacent ski gondola parking which is closed and therefore free of charge off season.

    Ram, 2 night family trip, Oct 7, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    חווייה נהדרת

    חובה להיות במלון הזה! מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף. ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים. ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי. ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש

    dikla, 2 night trip, Oct 2, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    amazing hotel

    It is my fourth time in Kempinski Bansko and I always feel it is the only hotel I would ever consider to stay The breakfast is amazing , the pools areas are great , the proximity to the gondola , the Supreme service by all staff , the hotel areas are always very clean , the rooms are large and comfortable

    Daniel, 3 night trip, Sep 19, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Amazing location, amenities and service. Highly recommend this hotel

    Oliver, 2 night trip, Jun 11, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    The staff were excellent The receptionist was very helpful We will stay again

    Andrew, 1 night romance trip, Mar 10, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great location and excellent staff. Some areas need renovation but still a beautiful hotel.

    Rossi, 1 night family trip, Mar 7, 2020

    Verified Expedia guest review

  • 6,0.Good

    Let down by the food

    Hotel as good as ever in evert respect but evening meal in the Gallery restaurant and breakfast was very poor. Spoilt the whole stay.

    KENNETH, 1 night trip, Mar 4, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very old they need to renovate the rooms

    The service is good but the rooms are old and beds are bad..

    2 night family trip, Dec 6, 2019

    Verified Hotels.com guest review

See all 71 reviews