All properties in Cancun (and vicinity), Quintana Roo, Mexico

Terracaribe Hotel

Central hotel with outdoor pool, connected to a shopping center, near Gran Puerto Pier

  • Free WiFi in lobby
ZAR 491

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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Av. Lopez Portillo # 70, Cancun (and vicinity), 77500, QROO, Mexico
8,0.Very good.
  • It was a hotel.

    Jun 7, 2021

  • Have stayed here on 4 occasions now. Really like the place. Comfortable and clean. Lovely…

    Jun 5, 2021

See all 128 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 55 guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Cancun
  • Gran Puerto Pier - 18 min walk
  • Malecon Americas Shopping Mall - 2.5 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Queen Bed
  • Superior Room, 2 Queen Beds


Av. Lopez Portillo # 70, Cancun (and vicinity), 77500, QROO, Mexico
  • In Downtown Cancun
  • Gran Puerto Pier - 18 min walk
  • Malecon Americas Shopping Mall - 2.5 mi / 4.1 km

What’s around


  • In Downtown Cancun
  • Gran Puerto Pier - 18 min walk
  • Malecon Americas Shopping Mall - 2.5 mi / 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

At a glance

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking nearby
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast (surcharge)
  • Restaurant
  • Coffee shop/café
  • Room service

Things to do

  • Outdoor pool
  • Children's pool
  • Golfing nearby

Working away

  • Conference space
  • Conference space size (feet) - 129
  • Conference space size (meters) - 12
  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage


  • Number of buildings/towers - 3
  • Year Built - 2005
  • Designated smoking areas
  • Rooftop terrace
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Los Caracoles - This restaurant specializes in Mexican cuisine and serves breakfast and brunch.

Small print

Also known as

  • Terracaribe
  • Terracaribe Cancun
  • Terracaribe Hotel
  • Terracaribe Hotel Cancun
  • Terracaribe Hotel Hotel
  • Terracaribe Hotel Cancun
  • Terracaribe Hotel Hotel Cancun

Optional extras

Continental breakfast is offered for an extra charge of MXN 80 per person (approximately)


This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Terracaribe Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 6:00 PM. Check-out time is noon.
  • Yes, Los Caracoles offers Mexican cuisine. Nearby restaurants include Restaurante Labná (2 mi), La habichuela Cancun (2 mi), and Gory Tacos (2 mi).
  • No, this hotel doesn't have a casino, but PlayCity Casino (4-min drive) and Royal Yak Casino and Sports Book (5-min drive) are both nearby.
  • Terracaribe Hotel has an outdoor pool.
8,0.Very good.
  • 6,0.Good

    Breakfast included ?

    Everything was great but they told me when I checked in that the breakfast was included. Then next morning it was not included

    Emmanuel, 1 night family trip, Mar 19, 2021

    Verified guest review

  • 6,0.Good

    For the price accommodations were fair. The property itself was impeccable but the location was pretty out of the way.

    5 night trip, Mar 3, 2021

    Verified Expedia guest review

  • 4,0.Fair

    There was no hot water even though I asked for this to be fixed there was no response. They just didn't care.

    Pats69, 1 night family trip, Dec 12, 2020

    Verified Expedia guest review

  • 2,0.Poor

    Not what I paid for

    I paid for a single bed; gave me 2 beds Rooms smells and it gave me allergies Bad attitude and complacency from staff Bad neighborhood No services Simple accommodations

    Bryan, 1 night business trip, Aug 17, 2020

    Verified guest review

  • 6,0.Good

    Nice very close to Puerto Zuares & Ultra Mar. When i phoned from Canafa to book my Res. I mention a safe-box was my 1st priority to book a room at this hotel; 2nd close to the Sea Ports for the convenience of my Isla Mujeres Tour; However, the Safety Box did NOT work, I had to change my plan on the 1st day of my trip could not bring with me nor leave personal things or all the money in the room unsafe. Luckily i was switched to another room next day until early afternoon, i did not give hard time to front Desk people, i sucked it up, but the next day I forgot my room's key at the restaurant table after breakfast for which i was penalized with $100 pesos for losing the disposable card key. I was upset and dissapointed never showed any negative attitude to any Hotel staff. Front desk people never saw them smile even though i was provided assistance or directions to find a place. However, an employee or maintenance person working over night was a very nice friendly person that showed concern about trying to fix the safety box the first night of my arrival. In addition to that Wife-service never work all guess gathered at the lobby and interior Patio to get a wifi signal , it never works in the rooms. Do i recommend this Hotel ? No, i won't stay here again.

    3 night romance trip, Feb 12, 2020

    Verified Expedia guest review

  • 2,0.Poor

    I don't like because the hotel it's to hold n I pay some hold bathroom part........ That's is no good...

    3 night trip, Jan 14, 2020

    Verified Expedia guest review

  • 6,0.Good

    Leak on bathroom ceiling. Shower sliding door doesn't slide properly. Water on the bath sink runs down very very slow. One night maid cleaning hallways 12 :30 am, making noise every time touches metal bars with the broom. The staff is friendly and very helpful, nice people

    Adan, 2 night family trip, Aug 4, 2019

    Verified Expedia guest review

  • 8,0.Very good

    This is a budget hotel offering free parking and pool, the hotel is very clean and organized, it's location is excellent, just 10 minutes from the Cancun hotel zone, everything about the hotel was perfect except one thing: the rooms do not have a refrigerator, other than that it's an excellent value hotel and you get a little more than what you pay for.

    Juan, 4 night family trip, Jul 10, 2019

    Verified Expedia guest review

  • 6,0.Good

    Location not pretty good, No early check in, Front desk Agent do not explain about the facilities, kitchen girls was nice and the concierge ANA was very Nice, for the price was very good!!

    Nathalie, 5 night trip, Jun 11, 2019

    Verified Expedia guest review

  • 4,0.Fair

    AC was not working for the first three days, and we complained to the room service the first day but they didn't fix it until the third day, but we already booked another hotel on the 2nd day. I would like a refund for the rest of the days we didn't stay. Thanks.

    Summit, 6 night trip with friends, Mar 28, 2019

    Verified Orbitz guest review

See all 128 reviews