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All properties in Playa del Carmen, Quintana Roo, Mexico

Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

Adults-only beachfront property with spa, near Quinta Avenida

  • Free WiFi and free parking
From
ZAR 5,564

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8,8.Fabulous.
  • Cons: *Not a top-notch luxury resort. More like an older Hampton Inn in comparison to…

    Apr 25, 2021

  • Very clean resort! The service was incredible. A few crew members made the trip so much…

    Apr 13, 2021

See all 1,425 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Safe
Dining options
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 513 guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 2 spa tubs

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite, 2 Double Beds
  • Junior Suite Garden View - 2 Double Beds
  • Junior Suite Swim-Up - 2 Double Beds
  • Junior Suite Pool View - 2 Double Beds
  • Junior Suite Ocean View - 2 Double Beds
  • Junior Suite, 1 King Bed
  • Junior Suite Oceanfront - 1 King Bed
  • Junior Suite Oceanfront Walk-Out - 1 King Bed
  • Junior Suite Garden View - 1 King Bed
  • Junior Suite Swim-Up Oceanfront - 1 King Bed
  • Junior Suite Pool View - 1 King Bed
  • Junior Suite Ocean View - 1 King Bed
  • Junior Suite Swim-Up - 1 King Bed
  • One-Bedroom Suite Oceanfront - 1 King Bed
  • One-Bedroom Suite - 1 King Bed
  • Presidential Suite, 1 King Bed

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 8 min walk
  • Punta Esmeralda Beach - 35 min walk
  • Plaza Las Americas - 41 min walk
  • Playacar Golf Club - 43 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Pier Navega - 4 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
map

At a glance

Size

  • 513 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking

Other information

  • Caters to adults only
*See small print for additional details or extra charges

At the property

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Pool cabanas (surcharge)
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Scuba diving on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Beach umbrellas
  • Swim-up bar
  • Number of spa tubs - 2
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6781
  • Conference space size (meters) - 630
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 2005
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Private spa tub
  • In-room massage available
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Tennis lessons
  • Premium/non-domestic alcoholic beverages
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

SPAzul has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Pelicanos - This beachfront restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Rincón Mexicano - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kalamata - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Scuba diving on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • All Inclusive Playa Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
  • Hilton Playa Carmen Adults-Only All-Inclusive
  • Hilton Carmen AdultsOnly Incl
  • Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
  • The Royal Playa del Carmen All Inclusive Spa Resort
  • Hilton Playa Carmen All-Inclusive Adult Resort
  • Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
  • Hilton Playa Carmen All-Inclusive Adult
  • Playa Carmen All Inclusive
  • Hilton Playa Del Carmen An Adults Only All Inclusive
  • The Royal Del Carmen Inclusive
  • Playa Carmen Resort
  • Royal Playa Carmen
  • Royal Playa Carmen All Inclusive Spa & Resort
  • Royal Playa Carmen Spa
  • Royal Playa Carmen All Inclusive Spa Resort

Policies

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 3 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 8 onsite restaurants, featuring alfresco dining, fusion cuisine, and ocean views. Nearby restaurants include Plank (3-min walk), Restaurante La Fragata (3-min walk), and Pelicanos (3-min walk).
  • Have fun with onsite activities like volleyball and scuba diving, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated also has 3 outdoor pools, 7 bars, and a sauna, as well as a steam room, beach cabanas, and a garden.
8,8.Fabulous.
  • 10,0.Exceptional

    Great Vacation

    Clean hotel and great service. A few restaurants weren't open at all and others only for certain times/days. All of the bars/restaurants stopped service before 11pm.

    Joshua, 5 night trip with friends, Apr 6, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    The dinners were beautiful. The beef was not very good and tended to be overcooked. Well done. The service was great. Be sure and get your dinner appts as soon as you can or they book up. Up sale, up sale, up sale.

    5 night romance trip, Mar 9, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The staff was very friendly and made you feel very welcome. Because of COVID restrictions, many amenities weren’t available.

    7 night family trip, Mar 6, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Loved everything about this resort!!! Loved how you could walk 5 minutes and u were in the heart of the city, lots of restaurants, shopping, street entertainers, etc. So fun! The resort itself was perfect. Gorgeous. Absolutely beautiful rooms! With breathtaking views of the ocean. And the friendliest people ever!! Food was good. Not great. But good! Red Wine in Restaurants were delicious, not so much at the outside bars! We loved it here so much, we plan on taking another long weekend next month, and coming back in October for an entire month! We travel a ton...so this speaks volume!!

    4 night family trip, Mar 3, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    This is our 4th time in this Hotel and we always have a good time. Excellent personal and their services is upstanding, Very recommend.

    4 night romance trip, Mar 3, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    This property is STUNNING! Even with having not every restaurant or amenity available (due to COVID) what was available to us was lovely. We had the BEST room location. We had a GORGEOUS ocean view from our balcony and were super close to the pool area. Overall the perfect location. Being in the heart of downtown playa is also amazing as we were able to venture off the property and feel safe walking around checking out the local taco spots and bars. We will definitely be returning next year!

    5 night romance trip, Mar 2, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The Resort is very Good, Very good Food. But I was on 4th floor very much Stairs. And what I not Like was that the Beach is like Public

    4 night trip, Mar 1, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Really liked the swim up room. Perfect location. Good food. Friendly staff. My only dislikes were the beach is public at the resort so it's overcrowded. You can't relax without someone trying to sell you something. Also they had nothing going on at night really so it was pretty boring. We went to the spa one day and tried to bring in mimosas and they wouldn't let us. Every spa should have drinks of some sort! Overall we enjoyed our stay and would go again 😉

    6 night romance trip, Feb 28, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Wonderful and very nice crews I been there twice already!!!

    3 night trip, Feb 27, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I was in love with this hotel! Amazing views, impeccably clean from the beach to the lobby, top-notch customer service & hospitality, very secure building with watchful security procedures. They were very mindful of COVID restrictions and made sure sanitation stations were accessible and masks were worn throughout the property.

    5 night romance trip, Feb 23, 2021

    Verified Expedia guest review

See all 1,425 reviews