Country Inn & Suites by Radisson, Louisville East, KY

Photo gallery for Country Inn & Suites by Radisson, Louisville East, KY

Primary image
Indoor pool
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Country Inn & Suites by Radisson, Louisville East, KY

Country Inn & Suites by Radisson, Louisville East, KY

2.5 star property
No-frills hotel in Jeffersontown with indoor pool

7,6/10 Good

995 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
1241 Kentucky Mills Dr, Louisville, KY, 40299
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Self parking
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Library
  • Computer station
  • Lobby fireplace
  • Front desk safe
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Jeffersontown
  • Southeast Christian Church - 5 min drive
  • E.P. Tom Sawyer State Park - 12 min drive
  • Oxmoor Center - 10 min drive
  • IceLand Sports Complex - 11 min drive
  • Beckley Creek Park - 14 min drive
  • Mall St. Matthews - 11 min drive
  • Baptist Hospital Louisville - 12 min drive
  • Historic Frankfort Avenue - 14 min drive
  • Springhurst Towne Center Shopping Center - 13 min drive
  • Peterson-Dumesnil House - 15 min drive

Getting around

  • Louisville, KY (LOU-Bowman Field) - 13 min drive
  • Louisville Intl. Airport (SDF) - 18 min drive

About this property

Country Inn & Suites by Radisson, Louisville East, KY

Country Inn & Suites by Radisson, Louisville East, KY puts you within a 15-minute drive of Mall St. Matthews. You can get a workout in at the fitness center or take a dip in the indoor pool. The comfortable beds and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Safety Protocol (Radisson)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast available each morning

What to do

  • Golfing nearby
  • Winery tours nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space (1080 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • A damage deposit of USD 100 will be collected before check-in

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 10.0 per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to midnight
  • Guests under 15 years old are not allowed in the swimming pool or fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Country Carlson Louisville East KY
Country Inn Carlson Louisville East KY
Country Inn & Suites by Radisson, Louisville East, KY Hotel
Country Inn & Suites by Radisson, Louisville East, KY Louisville

Frequently asked questions

Overall score and ratings

7,6

Good

7,8/10

Cleanliness

8,4/10

Staff & service

7,2/10

Amenities

7,4/10

Property conditions & facilities

7,2/10

Eco-friendliness

4/10 Fair

Lipstick A Pig
To start the parking lot was trashed (looked like a bulldozer took out part of it), then when you initially walked in it looked nice. As the saying goes you can always put lipstick on a pig. When we got to our room it looked like a $39.99 a night motel. Then upon further inspection there was stuff stuck on the side of bed, blood on the sheets and they didn't provide any blankets or pillows for the pull out bed. We decided to try out the pool with the kids just to step away and there was so much chlorine it not only burned your eyes, it burned your lungs and dried your scalp. There was barely any lighting and the hot tub was concreted in. Needless to say not worth paying $140 a night and I will not be staying at a Country Inn and Suites again.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Doesn’t break the bank and worth it!
I only stayed for 2 days but upon arrival check in was smooth, I had my wifi password and breakfast , along with pool hours notated on a piece of paper for me. The indoor pool, my boys throughly enjoyed. Definitely one of the better hotels I’ve stayed in.
Rami, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay
Checking and check out was easy. Convenient area with free parking. Staff very friendly. Will stay again. Breakfast was offered. But, we didn’t get up in time.
Susan, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Great disappointment
The AC unit sounded like a hamster wheel when it turned on so we left it much warmer than we preferred in order to be able to sleep. Looks like the smoke alarm had been ripped off the wall and no replacement or repairs to hole. Bathroom was not clean. 3 light fixtures had burnt out bulbs. Walls were dirty in unit. I took a wet rag to a wall in bathroom to see if maybe the paint was just old but it was all dirt and it wiped right off with rag. Poor "remodel". Fold out sofa bed was bad. I registered 3 people in room but only one wash cloth was provided and 2 towels. Very disappointed in room. return air vent was dirty
rachel, 1-night family trip
Verified Hotels.com guest review

6/10 Good

2-night family trip
Verified Hotels.com guest review

6/10 Good

I will not stay here again
I had to replace the key everyday of my stay, all 3 days. The building needs some conditioning, a lot of cracked paint, missing caulk around sinks and other areas. The room had a weird odor. Bathroom had a slight sewer gas smell. One night my toilet clogged. My option was either to use a plunger to fix it MYSELF, because they had no maintenance person. Or they offered to switch me to a room, that had no working HVAC system, only a portable heater and a/c unit. So I ended up repairing the toilet myself! I kept the “do not disturb sign in my door while I was gone, because I didn’t want anyone in my room. I came back one day and it had been removed and someone had come in anyway.! I’ll never stay there again. I actually would like a refund, but since this is a privately owned hotel, it’s not likely that will happen.
Rick, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Very nice staff...but facilty needs major TLC
Our stay was a during busy weekend in Louisville and now understand why the room price was so high. However this room should have been half the price based on its condition. Carpet needs replacing. Furniture needs to be replaced with pieces that match. plumbing needs to be fixed or replaced. The door to the bathroom appeared to have been opened with a crow bar and never fixed. Unless this was as recent development, I suspect a charge to the previous occupants could have paid for someone to replace the door and make it more presentable. The toilet was not secured to the floor. The breakfast was not even worth serving...They should just find out who will be needing breakfast and serve those people who sign up. And charge only those people accordingly. I went out to McDonalds the second morning. (Sorry.)
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Cracked sink and tub. Dirty elevator. Very friendly check in, 5/5 for ease and friendliness.
Cynthia, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Poor security
My first red flag happened upon check in. I was given a key to my room, went to the 4th floor and discovered I was given the key to another guest's room, who was in the bathroom when I entered. I was given the correct room. When I returned the next day after work, I couldn't unlock my room. Initially, the owner told me he had rented the room to someone else. I panicked. Where was all my stuff and who was in my room? Upon further investigation, he was looking at another guest's room. I was given a fresh key. Every day, my key reset at noon and I would have to get a new one. They would just hand it to me without verifying my identity or which room I reserved. This left me feeling of that anyone could easily get access to my room. I have to travel to the area again soon and will be staying elsewhere.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kecia, 1-night trip
Verified Hotels.com guest review