Guests
All properties in San Bartolome de Tirajana, Canary Islands, Spain

H10 Playa Meloneras Palace

Luxury hotel in Costa Meloneras with 3 restaurants and spa

  • Free WiFi and free parking
From
ZAR 4,607

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Outdoor Pool
  • Indoor Spa Tub
  • Infinity Pool
Infinity Pool. Image 1 of 61.
1 / 61Infinity Pool
Calle Mar Caspio, 5, San Bartolome de Tirajana, 35100, Gran Canaria, Spain
9,0.Superb.
  • Our stay was pretty bad, we already got issues from day 1. Some Staff at the restaurant…

    Jul 21, 2021

  • Very nice property and facility, very friendly and helpful service. I would definitely…

    Jan 24, 2021

See all 232 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Walkable
Safe
Shopping
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 374 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • In Costa Meloneras
  • Meloneras Beach - 6 min walk
  • Maspalomas Beach - 23 min walk
  • Maspalomas Lighthouse - 24 min walk
  • La Charca Lagoon - 24 min walk
  • Maspalomas Dunes - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Twin Room
  • Double Room, Sea View
  • Double Room Single Use
  • Double Room Single Use, Sea View

What’s around

Landmarks

  • In Costa Meloneras
  • Meloneras Beach - 6 min walk
  • Maspalomas Beach - 23 min walk
  • Maspalomas Lighthouse - 24 min walk
  • La Charca Lagoon - 24 min walk
  • Maspalomas Dunes - 25 min walk
  • Maspalomas Golf Course - 31 min walk
  • Holiday World Maspalomas - 38 min walk
  • Playa de Pasito Blanco - 39 min walk
  • Maspalomas Botanical Garden - 45 min walk
  • Playa de las Mujeres - 2.3 mi / 3.8 km

Getting around

  • Gran Canaria Airport (LPA) - 24 min drive
map
See on map
Calle Mar Caspio, 5, San Bartolome de Tirajana, 35100, Gran Canaria, Spain

At a glance

Hotel size

  • This hotel has 374 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 11 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Water dispenser

Things to do

  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Fitness classes on site
  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Nightclub
  • Pool sun loungers
  • Health club
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6997
  • Conference space size (meters) - 650
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at H10 Playa Meloneras Palace are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • Buffet meals and snacks included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Despacio Spa Centre. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Tamadaba - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Gaudi - This restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Bar Naturalia - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Chill-Out Tropical - This bar is located by the pool. Open daily.

La Brasserie - Onsite brasserie. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge of EUR 45 (subject to availability)

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of EUR 25 per pet, per day
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 10:00 AM to 6:00 PM
  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses geothermal energy, plus eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Please note this property enforces a strict dress code.

Also known as

  • H10 Meloneras Palace
  • H10 Playa Meloneras Palace Hotel San Bartolome de Tirajana
  • H10 Playa
  • H10 Playa Meloneras Palace
  • H10 Playa Palace
  • H10 Playa Palace Hotel
  • H10 Playa Palace Hotel Meloneras
  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace San Bartolome de Tirajana

*See fees & policies for additional details or extra charges

FAQs

  • Yes, H10 Playa Meloneras Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 11 lbs per pet. There's a charge of EUR 25 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 45 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and ocean views. Nearby restaurants include La Proa Casa Reyes (6-min walk) and El Nublo (2.1 mi).
  • Have fun with onsite activities such as cycling, and improve your game on the tennis courts. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. H10 Playa Meloneras Palace also has 4 bars, a nightclub, and a Turkish bath, as well as an arcade and a garden.
9,0.Superb.
  • 2,0.Poor

    5 star prices for 3 star services

    Unfortunately much of the hotel was shut down. The website advertised it’s great services, and we still paid full rate for all inclusive, however it basically offered a 3 star hotel service: - no restaurants were open, only the same buffet - the infinity pool was closed - gym closed - spa closed - sea view room could not have been further from the sea, not your normal sea room view - no minibar - room service at times when guests wouldn’t want it

    Elliot, 6 night trip, Oct 24, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Hotel rooms in need of an upgrade but were comfortable and clean. The hotel staff were very welcoming and helpful The food in the restaurants was very good

    7 night trip, Mar 10, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Outstanding on all levels!!!

    This place is amazing on all levels!!! Me and my partner stayed for 4 nights and planned to move round the coast for 3 nights - we came back after one night as it was that good :) Will definitely be coming back here!

    Jacob, 2 night trip, Mar 5, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    The food was not good, breakfast was fine but everything else was poor

    7 night family trip, Feb 15, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    The hôtel was fabulous, the food, service and friendliness was second to none. Jose arranged a beautiful melon arrangement with candles at breakfast when it was my husbands birthday. Z the guest relations chap was amazing. We was so kind to my son and got all the children to play together at the pool with various activities.

    Joannd, 8 night family trip, Feb 14, 2020

    Verified Expedia guest review

  • 4,0.Fair

    5 Star Hotel - Really?

    Overall, a disappointing experience with this hotel, which I partly blame Hotels.com for the marketing of their, so called, VIP Gold Service. We chose this property on the basis that we should get a free upgrade and late checkout, albeit, subject to availability. I understand that busy hotels cannot always offer this, however, you would expect a commensurate alternative incentive to be offered in the event that the hotel was full e.g. a complimentary meal in their 'a la carte' restaurant instead of the cheap bottle of Rioja which was left in the room on arrival (with no corkscrew to open it!). As for the hotel itself, I'm not sure how it can consider itself to be a 5 star property when there are a number of 4 star properties in the vicinity e.g. Lopesan Villa del Conde, which I would consider at least as good as this one. Some examples of issues include: Wifi - only available in your room once you have gone back to reception to ask for the code! No Kettle in the room. Again, you have to go and ask for it. Dining options are very limited. They only offered a buffet service on HB. Even upgrading to their Privilege service meant you only got 50% off in their A La Carte restaurant. I checked some other 5 star properties in the resort and most offered multiple dining options e.g. Riu Meloneras Palace. I would say, however, that the service staff were very friendly and helpful. Would we go back to Meloneras? most definitely Would we stay at this property? most definitely not

    7 night trip, Jan 25, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great hotel-a bit far from main shopping area. No problem for me but may be for less mobile.

    7 night trip, Jan 4, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Hotel review

    Staff extremely friendly and courteous. Convenient and close to the beach and boardwalk. Plenty of options to eat. The all in-clusive was good. Different menu every night. Although eating outside the property would be less expensive and also equally as good. The nightly shows on the property were fantastic. The New Year’s Eve night was also something to remember. Staff was great and very accommodating. Would definitely be back.

    Dimitrios, 6 night family trip, Dec 28, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Overall very good. Sun beds need cushions,they are uncomfortable. Rooms a little dark & need updating. Would recommend this hotel & would love to return.

    Sian, 10 night romance trip, Dec 21, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    I like the hotel

    Very family friendly hotel. Nice team and thanks Zed and Sebastian to play with our son

    Zhiyuan, 5 night family trip, Dec 12, 2019

    Verified Hotels.com guest review

See all 232 reviews