Urban Green Hotel & Suites

Photo gallery for Urban Green Hotel & Suites

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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Presidential Suite, Ensuite | Minibar, in-room safe, desk, laptop workspace

Overview of Urban Green Hotel & Suites

Urban Green Hotel & Suites

4.0 star property
Upscale hotel in city center in San José

8,4/10 Very good

69 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Spa
Map
Avenida Primera, Calles 1 y 3, San José, San José, 10101
Main amenities
  • Daily housekeeping
  • Spa services
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Front desk safe
  • Laundry service
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
For families
  • Television
  • Daily housekeeping
  • Elevator
  • Minibar
  • Dry cleaning/laundry service
  • Free self parking

Choose dates to view prices

About this area

What's nearby

  • Heart of San José
  • Sabana Park - 12 min drive
  • National Stadium of Costa Rica - 16 min drive
  • Multiplaza Mall Escazu - 19 min drive

Getting around

  • San José (SYQ-Tobías Bolaños Intl.) - 25 min drive
  • Juan Santamaria Intl. Airport (SJO) - 32 min drive
  • San Jose Procuradiria Museum Station - 12 min walk
  • San Jose Atlantic Station - 15 min walk
  • San Jose Pacific Station - 15 min walk

About this property

Urban Green Hotel & Suites

4-star hotel in the city center
Urban Green Hotel & Suites provides amenities like free full breakfast and dry cleaning/laundry services. Treat yourself to spa services, such as a body scrub or a hot stone massage. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A 24-hour front desk, luggage storage, and an elevator
  • Tour/ticket assistance, smoke-free premises, and multilingual staff
Room features
All guestrooms at Urban Green Hotel & Suites include perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Hair dryers and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, highchairs, and daily housekeeping

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Communal living room
  • Spa services

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and body scrubs.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards and cash.

Also known as

Urban Green Hotel Suites
Urban Green & Suites San Jose
Urban Green Hotel & Suites Hotel
Urban Green Hotel & Suites San José
Urban Green Hotel & Suites Hotel San José

Frequently asked questions

Does Urban Green Hotel & Suites offer free cancellation for a full refund?
Yes, Urban Green Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Urban Green Hotel & Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Urban Green Hotel & Suites?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Urban Green Hotel & Suites?
Yes, there's free self parking.
What are the check-in and check-out times at Urban Green Hotel & Suites?
You can check in from 3:00 PM - 10:00 PM. Check-out time is noon.
What is there to do at Urban Green Hotel & Suites and nearby?
Urban Green Hotel & Suites has spa services.
Are there restaurants at or near Urban Green Hotel & Suites?
Yes. Nearby restaurants include Club Unión (3-min walk), Spoon (3-min walk), and Tenedor Argentino (4-min walk).
What's the area around Urban Green Hotel & Suites like?
Urban Green Hotel & Suites is in the heart of San José, a short 2-minute walk from Plaza de la Cultura and 3 minutes' walk from Morazan Park.

Overall score and ratings

8,4

Very good

9,2/10

Cleanliness

9,3/10

Staff & service

7,7/10

Amenities

8,5/10

Property conditions & facilities

8,6/10

Eco-friendliness

6/10 Good

Our review of Urban Green Hotel
The hotel is in a good location to Central and to be in the downtown area. The staff was friendly and helpful. Our room was clean. Breakfast doesn't start until 7am, and we found out too late that we could have ordered a breakfast to go for our tours. One of our windows leaked, which ended up getting our clothes wet. They gave me tokens to dry them. The AC unit blows right on the bed, so we had to turn that off every night. The ceilings and shower head are low; if you are 6 feet or taller you will duck a lot...lol!
Debra, 4-night trip
Verified Hotels.com guest review

6/10 Good

Donal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eudoro, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel if you are not too tall.
Hotel is in a good location for in-town activity. Room ceilings are very short. Only 6'3 inches tall. Breakfast is good.
Jimmie, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Front desk personnel needs training
Alan, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff! Nice place right in the heart of SJC. Very easy and secure parking below hotel (just drive into driveway on left and let Front desk staff know that you are checking in). Will stay here next time in San Jose
David, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is in a great location with lots of restaurants and cafes choices all around the hotel. The room was very nice and spacious. The staff was very nice and helpful. The breakfast was great. The only issue is that none of the ice machines were working. I will definitely stay here again.
Rodney, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Kind Front Desk
The location was perfect to explore San Jose & we were able to walk everywhere. The front desk staff was very accomodating and even packed us a to-go lunch for when we had to check out at 5am to catch our shuttle to the coast. I will say that the whole layout inside felt a little like a Escher painting & I realized after it was next to a casino but that was not an issue at all. I wouldn't have realized if I hadn't seen it honestly.
Cameron, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Alma, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Melanie, 2-night trip
Verified Hotels.com guest review