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Bournemouth Carlton Hotel, BW Signature Collection

3-star beach hotel with spa, near Bournemouth Beach

  • Free WiFi

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  • Pool
  • Outdoor Pool
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East Overcliff, Dorset, Bournemouth, BH1 3DN, England, United Kingdom
7,4.Good.
  • my journey started with a call on the morning of check-in to notify me i had been…

    Jul 2, 2021

  • Good break in hard times staff were all lovely

    Jun 18, 2021

See all 249 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Quiet
Safe
Convenient
Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking

Property highlights

Main amenities

  • 76 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • 2 indoor pools
  • Breakfast available

For families

  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Bournemouth City Centre
  • Bournemouth Beach - 7 min walk
  • Bournemouth International Centre - 13 min walk
  • Bournemouth Pavillion Theatre - 10 min walk
  • Bournemouth Lower Gardens - 14 min walk
  • O2 Academy Bournemouth - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Twin Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking, Sea View
  • Family Room, Multiple Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Suite, 1 Double Bed with Sofa bed, Non Smoking, Sea View (with Sofabed)
  • Suite, 1 Double Bed with Sofa bed, Balcony, Sea View (with Sofabed)
  • Superior Room, 1 Double Bed, Non Smoking, Sea View

Location

East Overcliff, Dorset, Bournemouth, BH1 3DN, England, United Kingdom
  • In Bournemouth City Centre
  • Bournemouth Beach - 7 min walk
  • Bournemouth International Centre - 13 min walk

What’s around

Landmarks

  • In Bournemouth City Centre
  • Bournemouth Beach - 7 min walk
  • Bournemouth International Centre - 13 min walk
  • Bournemouth Pavillion Theatre - 10 min walk
  • Bournemouth Lower Gardens - 14 min walk
  • O2 Academy Bournemouth - 26 min walk
  • Russell-Cotes Art Gallery and Museum - 6 min walk
  • Oceanarium - 11 min walk
  • Bournemouth Natural Science Society - 12 min walk
  • St. Peter's Church - 12 min walk
  • Bournemouth Pier - 12 min walk

Getting around

  • Bournemouth (BOH-Bournemouth Intl.) - 15 min drive
  • Southampton (SOU) - 44 min drive
  • Bournemouth Station - 15 min walk
  • Pokesdown for Boscombe Station - 11 min drive
  • Branksome Station - 12 min drive

At a glance

Hotel size

  • This hotel has 76 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered onsite self parking (GBP 10.00 per day)

Payment types at the property

American ExpressMastercardVisa

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • English breakfast daily (surcharge)
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills

Things to do

  • Number of indoor pools - 2
  • Outdoor seasonal pool
  • Spa services on site
  • Spa treatment room(s)
  • Golfing nearby
  • Sauna

Working away

  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Dutch
  • English
  • French
  • Polish
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, facials, and body treatments.

The spa is open daily.

Small print

Also known as

  • Bournemouth Carlton
  • Menzies Carlton Bournemouth
  • Hallmark Hotel Bournemouth Carlton
  • Hallmark Hotel Carlton
  • Hallmark Bournemouth Carlton
  • Hallmark Carlton
  • Carlton Bournemouth
  • Menzies Hotels Bournemouth
  • Hallmark Hotel Bournemouth Carlton
  • S. Bournemouth Carlton Opco Limited
  • Bournemouth Carlton BW Signature Collection
  • Bournemouth Carlton Hotel, BW Signature Collection Hotel
  • Bournemouth Carlton Hotel, BW Signature Collection Bournemouth
  • Menzies Hotels Bournemouth Carlton
  • Menzies Hotels Carlton
  • Menzies Hotels Carlton Hotel
  • Menzies Hotels Carlton Hotel Bournemouth
  • Carlton Hotel Bournemouth
  • Hotel Menzies Carlton

Optional extras

Uncovered self parking costs GBP 10.00 per day

Rollaway beds are available for GBP 15.0 per stay

English breakfast is offered for an extra charge of GBP 15.00 per person (approximately)

Cribs/Infant beds are available for GBP 5.0 per stay

Pets are allowed for an extra charge of GBP 15.00 per pet, per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Bournemouth Carlton Hotel, BW Signature Collection does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between November 5 and March 25.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 10.00 per day.
  • Yes, there are 2 indoor pools and a seasonal outdoor pool.
  • Yes, pets are welcome. There's a charge of GBP 15.00 per pet, per night. Food and water bowls are available.
  • You can check in from 4:00 PM - anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Dosa World (5-min walk), Naked Coffee (5-min walk), and Natural Bourne Grill (6-min walk).
  • No, this hotel doesn't have a casino, but Genting Casino Bournemouth (13-min walk) is nearby.
  • Bournemouth Carlton Hotel, BW Signature Collection has 2 indoor pools and a spa, as well as a picnic area and a garden.
7,4.Good.
  • 6,0.Good

    OK but not worth £200 a night

    We paid £398 for two nights in this hotel. It is a nice hotel by the beach, with an outdoor pool and large rooms. However, it seems to be suffering from a lack of staff. Only one person at reception, so we had to queue for a while during check-in and check-out. Minimal staff in the restaurant at breakfast, so had to queue at the buffet and had to wait a long time to be served coffee. There also seems to be a great deal of confusion among the staff regarding Covid-19 precautions. A letter we were handed at check-in told us not to queue at the bar as they would be offering table service. This was repeated on a sign at the bar. However, the opposite seemed to be true, which meant another long queue with no social distancing. When we tried asking for table service, we were told they weren't offering that and we would have to go to the bar. The waiter agreed to give us table service when we pointed out that his sign said the opposite. They then removed the sign. Also, half the people staying at the hotel were not wearing masks despite signs telling them to do so and the fact that everyone should be wearing them in indoor public spaces at the moment. It's unlikely they were all exempt, particularly as there were whole families not wearing masks. When we mentioned this to the staff, they said there was nothing they could do.

    2 night trip with friends, Jun 11, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    The corridors carpet was not cleaned at all, dirty and dusty, towels looking too old and the second room that we asked yo be changed had stains on the carpet. We booked the spa but not all what we booked was done eg feet scrub and it was less than the given times given over the phone 1hr 30 mins. On Saturday there was a rude waitress when we went for our breakfast and the plates used were cold that made breakfast cold not enjoyable

    3 night trip with friends, Jun 9, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    really bad breakfast

    The hotel was nice albeit a little dated, rooms were cleaned to a reasonable standard. Unfortunately the restaurant and bar were woefully under staffed, especially at breakfast time. One breakfast we had to wait over 30 mins for a table, with very young children, when we did finally get seated, all the tables around us had not been cleared and the cooked breakfast was revolting. Swimming in crease and undercooked, we were also served very weak coffee and under baked croissants, which was very disappointing. We left hungry!

    John, 2 night family trip, May 30, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Not again thank you

    Run down

    elizabeth, 3 night trip, May 26, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    This hotel is very very tired. Probably great in its heyday, quite grand in fact, however these days its falling apart. I won't go into too many details. The 'quadruple' family room is scuffed and stained all over and not somewhere I would want to stay ever again. The bathroom was on the verge of unsanitary. Great location, shockingly knackered building with barely any staff (we saw 1 member of staff the whole time we where there which actually made the hotel feel very unsafe) Never again I'm afraid...

    George, 1 night family trip, Oct 3, 2020

    Verified Ebookers guest review

  • 6,0.Good

    Place is a bit tatty and creaky. Needs some investment. Probably highest price to quality I have paid for many years. Cleanliness was high. Bed and linen very comfortable.

    Paul, 3 night trip, Sep 25, 2020

    Verified Ebookers guest review

  • 6,0.Good

    Hotel is a bit shabby- very poor noise insulation from corridor outside. Cleanliness of room leaves a bit to be desired.

    Brad, 1 night romance trip, Sep 19, 2020

    Verified Ebookers guest review

  • 8,0.Very good

    Good weekend

    Paid extra sea view. Worth it. Nicely heated outside pool. Good sized rooms. All we needed there. Continental breakfast delivered to room only option a bit basic.

    Howard, 2 night trip, Sep 18, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Lovely spacious room, great location and friendy staff. Great hotel.

    Mike, 2 night romance trip, Sep 12, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Beautiful hotel.The reception staff were all lovely and welcoming.Our room was upgraded to a lovely sea view room. There was no cleaning service which was understandable due to covid, however any necessities were to be delivered outside the room. Unfortunately this didn't happen but we were able to collect them from reception. The indoor leisure facilities were closed and the bar was rarely staffed. The outdoor pool was lovely and warm but was in need of cleaning. Overall a very nice hotel which will hopefully return to it's previous level of service when all staff are able to return.

    3 night family trip, Sep 4, 2020

    Verified Hotels.com guest review

See all 249 reviews