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Eurostars Hacienda Vista Real Hotel

3.5-star3.5 stars
Paseo Chichen Itza Retorno 3 PlayacarRiviera Maya, Playa del CarmenQROO77710Mexico

3.5-star hotel in Playacar with spa, outdoor pool
  • Free continental breakfast, free WiFi, and free parking
Very Good8.0
Tasty breakfast
Rather comfortable
Fantastic service
Beach is not so nice
156See all 156 reviews
From 664 reviewsTripAdvisor Traveller Rating

Eurostars Hacienda Vista Real Hotel

from ZAR 1,078
  • Classic Double Room
  • Deluxe Double Room
  • Royal Suite
  • Family Room (3 Adults)
  • Family Room (3 Adults and 1 child)
  • Family Room (2 Adults and 1 child)
  • Family Room (2 Adults and 2 children)
  • Family Room (4 Adults)
  • Family Room (4 Adults and 2 Children)
  • Family Room (5 Adults)
  • Family Room (5 Adults and 1 Child)

At a glance

Key facts

Hotel size

  • This hotel has 77 rooms
  • This hotel is arranged over 3 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Golfing nearby
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Year Built 2004
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Sleep well
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 38-inch TV
  • Satellite TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Iguana Grill - This poolside restaurant specializes in Mexican cuisine and serves breakfast and lunch.

Eurostars Hacienda Vista Real Hotel’s small print

Also known as

  • Eurostars Hacienda
  • Hotel Hacienda Vista Real
  • Eurostars Hacienda Vista Real
  • Eurostars Hacienda Vista Real Hotel
  • Eurostars Hacienda Vista Real Hotel Playa del Carmen
  • Eurostars Hacienda Vista Real Playa del Carmen
  • Eurostars Vista Real
  • Hacienda Vista Real
  • Hacienda Vista Real Hotel
  • Hotel Eurostars Hacienda Vista Real


This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MXN 20 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Eurostars Hacienda Vista Real Hotel


  • In Playacar
  • Playa del Carmen Maritime Terminal - 26 min walk
  • Yucatek Divers - 26 min walk
  • Central Square - 32 min walk
  • Nuestra Senora del Carmen Catholic Church - 33 min walk
  • Playacar Golf Club - 33 min walk
  • Quinta Alegria - 37 min walk
  • Pier Navega - 42 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Free self parking

Recent reviews

Very Good 8.0 From 156 reviews

Eurostars Hacienda Vista Real Hotel
For the staff at the reception it was more important to attend the guests who want to book a local tourguide. Guests for rooms had to wait. Difficulties to find the reservation.
A Traveller, us1 night trip
Eurostars Hacienda Vista Real Hotel
Ok value for the price
Room was clean, but it smelled like if it was humid. Hard to get to the beach, long walk and no options given (golf cart or bikes?). The breakfast was OK.
A Traveller, us3 night trip
Eurostars Hacienda Vista Real Hotel
A beautiful hotel hidden in gorgeous PlayaCar
The Eurostars Hacienda VR has been my go-to hotel for many years because it is one of the most trustworthy and well-kept secrets of PDC. The rooms are beautifully appointed and even though there is bound to be some construction going on to improve a room or two (if you end up being placed in a room with construction just ask to be moved), the front desk staff will really go out of their way to make your stay as perfect as possible. The poolside free breakfast is a nice treat and the free parking is extra convenient. Also, this is one of the only PDC hotels within such a reasonable budget range - please keep the prices this way. The spa is amazing, don’t miss that either!
Sasha, ie2 night trip
Eurostars Hacienda Vista Real Hotel
Not worth the money, not very good service
Overall wasn’t very plesent. Good part is breakfast has many choices, 6 or 7 different fruits, loved pan fried eggs, pancakes, breads, cooked vegetables change every day. Juice, milk and cereal. Part is not good is, shower water is not hot, some morning just completely cold. The doors can’t be locked, asked service desk to fixed it, nothing happened. Double bed is small. Asked for extra comforter, not given any, later the house keeper gave one extra without asking. Arrived on New Year Eve around 10pm at hotel , front desk not making any effort to get us place in restaurant. Front desk tried to sell us Xcaret’s tickets, $4 cheaper, and took $4 per ticket reservation fee, but when I get to the park, they still charged me full price. At least when I got back to them with the receipt, they refunded me the reservation fee. We paid about $460 per night after new year, had a living room and a full kitchen, just feel service didn’t the price and comfort.
Xin, us3 night family trip
Eurostars Hacienda Vista Real Hotel
First Impression: Good neighborhood, Good architecture, courteous staff, good breakfast, spa Second Impression: Turning on the tub in bathroom #1 caused heavy water leakage from inside walls of bathroom# 2 - caused flooding in bedroom , living room, with lasting smell - Two times. Price of property slightly more than Bellagio/ Venetian in Vegas, but room condition worse than a basic hotel. And paying US $ in a good tourist spot in a non-US location.. Are tourist dumbs? Even in good condition, price paid was slightly high in holiday season. For our case, some Motel 6 chains might have been more maintained than the issues we had to face... We would still stay again, if room condition meets minimum maintenance standards.
A Traveller, us3 night family trip

See all reviews

Eurostars Hacienda Vista Real Hotel

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