01 November 2022
Initially the daytime staff were very courteous and efficient. The hotel is relatively clean. The buffet meals were 5 star with lots of selection. Our room was modern, clean but small. No big deal, you only sleep in the room! The balcony could only accommodate one small chair. The beach was small and dirty, with garbage strewn around. The negative; Our second night of two, a young Irish couple who we saw in a local bar that afternoon. At that time were very intoxicated. After their afternoon at a bar, they returned to the hotel that evening to party, loudly! We called reception at 1;30am to advise of the noise. We called again at 2;30am, and 4;30am to report the loud party. Finally at 5;30am I went to the front reception to inquire as to what was being done to the rowdy couple? Someone from reception accompanied me to the party room and requested that they shut it down. Still being severely intoxicated the man in the room was very argumentative. This is where the staff failed in a follow up. It appeared that there was no policy to deal with such actions. I requested the manager who was not in until 9;00am. We had to depart for the airport prior to 9;00am. Several other tenants on our floor also called to reception to report the party. Nothing was done. OK hotel, but failed in response to tenants concerns.
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