Helnan Royal Hotel - Palestine

Photo gallery for Helnan Royal Hotel - Palestine

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Outdoor pool
Outdoor pool
Balcony
Balcony

Overview of Helnan Royal Hotel - Palestine

Helnan Royal Hotel - Palestine

5.0 star property
Beachfront hotel in Alexandria with spa and outdoor pool

8,0/10 Very good

69 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Montaza Palace Royal Gardens, Alexandria
Main amenities
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach sun loungers
  • Valet parking
  • Pool bar
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

Choose dates to view prices

About this area

What's nearby

  • In Al-Muntazah

Getting around

  • Alexandria (ALY-Alexandria Intl.) - 49 min drive

About this property

Helnan Royal Hotel - Palestine

5-star luxury hotel in the heart of Al-Muntazah
Consider a stay at Helnan Royal Hotel - Palestine and take advantage of a poolside bar, a terrace, and shopping on site. This hotel is a great place to bask in the sun with a private beach and sun loungers. Treat yourself to a massage, a body treatment, or a facial at Helnan Beach SPA, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature international cuisine and ocean views. In addition to 3 coffee shops/cafes and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Multilingual staff, barbecue grills, and a 24-hour front desk
  • A gift shop, a reception hall, and meeting rooms
Room features
All guestrooms at Helnan Royal Hotel - Palestine include thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LCD TVs with satellite channels and DVD players
  • Balconies, mini fridges, and coffee/tea makers

Languages

Arabic, English, French, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 218 rooms

Arriving/Leaving

  • Check-in time from 3 PM - 3:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 5 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Playground
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Shopping
  • Pool table
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (11836 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • Arabic
  • English
  • French
  • Italian

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Helnan Beach SPA has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Alexandrina - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.
Al Arz - This restaurant specializes in Regional cuisine and serves lunch and dinner.
Asia House - This restaurant specializes in Asian cuisine and serves lunch and dinner.
La Piazza - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Royal Gardens - This restaurant specializes in Asian cuisine and overlooks the pool.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 10 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Valet parking costs USD 5 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Helnan
Helnan Hotel
Helnan Palestine
Helnan Palestine Alexandria
Helnan Palestine Hotel
Helnan Palestine Hotel Alexandria
Helnan Royal Palestine
Helnan Palestine Hotel
Helnan Royal Hotel Palestine
Helnan Royal Hotel - Palestine Hotel
Helnan Royal Hotel - Palestine Alexandria
Helnan Royal Hotel - Palestine Hotel Alexandria

Frequently asked questions

Does Helnan Royal Hotel - Palestine offer free cancellation for a full refund?
Yes, Helnan Royal Hotel - Palestine does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Helnan Royal Hotel - Palestine?
As of 02 October 2022, prices found for a 1-night stay for 2 adults at Helnan Royal Hotel - Palestine on 24 October 2022 start from R2 986, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Helnan Royal Hotel - Palestine?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Helnan Royal Hotel - Palestine?
Yes, there's an outdoor pool.
Are pets allowed at Helnan Royal Hotel - Palestine?
Sorry, pets aren't allowed.
Is parking offered on site at Helnan Royal Hotel - Palestine?
Yes. Valet parking costs USD 5 per day.
What are the check-in and check-out times at Helnan Royal Hotel - Palestine?
You can check in from 3 PM - 3:00 PM. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
What is there to do at Helnan Royal Hotel - Palestine and nearby?
Have fun during the warmer months with activities nearby such as windsurfing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Helnan Royal Hotel - Palestine also has a private beach and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Helnan Royal Hotel - Palestine?
Yes, there are 5 onsite restaurants, featuring international cuisine and ocean views. The dining venue will be unavailable from October 25 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Roastery (8-min walk), Zanilli's (10-min walk), and Gad (2.2 mi).
Does Helnan Royal Hotel - Palestine have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Helnan Royal Hotel - Palestine like?
Helnan Royal Hotel - Palestine is a short 1-minute walk from Montazah Beach and 2 minutes' walk from Montazah Palace.

Overall score and ratings

8,0

Very good

8,5/10

Cleanliness

7,9/10

Staff & service

8,0/10

Amenities

8,0/10

Property conditions & facilities

9,0/10

Eco-friendliness

10/10 Exceptional

Was amay
Hossam, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is very nice with character. Amusing sea view rooms on the North side. After all contraction works are finished, this place will be the best in Alexandria. The only issue is the constant noise of music until the early morning for rooms with sea view, because of the wedding ceremonies in the garden on Thursday and Friday night. I hope they can instal sound proof windows on rooms on the garden side.
Lubungo Guy, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Khaled, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent facility , highly recommended, awesome view
Mariam, 2-night trip
Verified Expedia guest review

8/10 Very good

OLAA, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I had an amazing stay at Helnan Palestine Hotel! The staff is really nice, and friendly, and made an effort to make me feel welcome and that my needs were met. The Maitre d there is a wonderful person! My massage in the spa was great! The hotel is very safe. Thank you, Helnan Paletine Hotel! I hope to be back someday. :)
Shari, 1-night trip
Verified Hotels.com guest review

2/10 Poor

They have a horrible front desk who have no clue about housing.We went for tranquility cause we are almost 50 years and without our kids to enjoy.The bathroom had a problem once we came and we waited until it was fixed and we were housed in a partial sea view not sea view as mentioned and in a room beside a big families with many babies with lot of noise and the room is separated from the neighborhood room with a door not a wall.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Amazing views with large well maintained rooms and comfortable beds.
1-night family trip
Verified CheapTickets guest review

6/10 Good

3-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review