Real InterContinental Costa Rica at Multiplaza Mall

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3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
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Overview of Real InterContinental Costa Rica at Multiplaza Mall

Real InterContinental Costa Rica at Multiplaza Mall

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Multiplaza Mall Escazu

8,6/10 Fabulous

522 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Prospero Fernandez Higway, In Front of Multiplaza Shopping, San Rafael, San Jose, 1000
Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Children's pool
  • Spa tub
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Multiplaza Mall Escazu - 2 min drive
  • Sabana Park - 11 min drive
  • National Stadium of Costa Rica - 14 min drive
  • Ojo de Agua Spa Park - 23 min drive

Getting around

  • San Jose (SYQ-Tobias Bolanos Intl.) - 20 min drive
  • Juan Santamaria Intl. Airport (SJO) - 33 min drive
  • San Jose Contraloria Station - 9 min drive
  • San Jose Pacific Station - 12 min drive
  • San Jose Sabana Station - 12 min drive

About this property

Real InterContinental Costa Rica at Multiplaza Mall

Real InterContinental Costa Rica at Multiplaza Mall puts you 4.9 mi (7.9 km) from National Stadium of Costa Rica. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Pimento, one of 4 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a poolside bar, and a health club. The helpful staff and bar get good marks from fellow travelers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 372 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite self parking (CRC 15 per day)
  • Secured uncovered onsite valet parking (CRC 15 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

Working away

  • 24-hour business center
  • 21 meeting rooms
  • Computer station
  • Conference center (36000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1994
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 3 outdoor pools
  • Shopping mall on site
  • Full-service spa
  • Spa tub
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 49-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa InterContinental has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Dining

Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Factory - Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
The Market - Overlooking the pool and garden, this bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Zambra - Onsite lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CRC 16500 for adults and CRC 8250 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Covered self parking costs CRC 15 per day
  • Uncovered valet parking costs CRC 15 per day

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Guests under 18 years old are not allowed in the health club or fitness facility
  • Guests under 14 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Real InterContinental Costa Rica at Multiplaza Mall Hotel
Real InterContinental Costa Rica at Multiplaza Mall San Rafael
Real InterContinental Costa Rica at Multiplaza Mall an IHG Hotel

Frequently asked questions

Overall score and ratings

8,6

Fabulous

8,9/10

Cleanliness

8,7/10

Staff & service

8,7/10

Amenities

8,8/10

Property conditions & facilities

8,6/10

Eco-friendliness

10/10 Exceptional

Excellent services from both María José in charge of events and from the GM Ricardo.
Santiago, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

great hotel
staff was awesome, friendly and helpful. Room was very nice and clean. Would definitely recommend
kelly, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Exceptional service. Great food! GreatJacuzzi!
Sandrine, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Sergio, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Not many food options
EDUARDO, 1-night family trip
Verified Expedia guest review

2/10 Poor

I love this hotel and i stay in this hotel every time i'm in San Jose. I was there for one night this time and after checking in, i stepped out only to come back to sleep around 2am. The A/C was making a loud rumbling noise and i recorded the issue. I was tired so i placed earplugs and went to sleep. I mentioned this issue at check out and even forwarded the video on a staff phone for them to share with the manager. I was told I would get a call back or an email but to this day i have not heard back. It is disaponting to get this type of service for a loyal customer from intercontinental management.
Mohamed Tahir, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Roberto, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very good
Mark, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Avery Ellen, 1-night trip
Verified Expedia guest review

2/10 Poor

This is not a 5 star hotel. The rooms, and facilities are very old and uncared for. And the service is appalling. I really must emphasize that no one in reception picks up the phone. Ever. So forget about room service. And if you are sick forget about getting any help. I will never return here. And I advise that you dont pay these exorbitant prices for a motel quality service.
Viviana, 3-night trip with friends
Verified Expedia guest review