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Mercure Grand Jebel Hafeet Al Ain Hotel

Photo gallery for Mercure Grand Jebel Hafeet Al Ain Hotel

Exterior
Outdoor pool
Outdoor pool
Children's pool
Terrace/patio

Overview of Mercure Grand Jebel Hafeet Al Ain Hotel

UNESCO Sustainable Travel Pledge

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0 star property
Mountain hotel with 2 restaurants, near Wadi Adventure

7,8/10 Good

412 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
  • 24/7 front desk
Map
Jebel Hafeet, P.O. Box 24476, Al Ain, Abu Dhabi

Room options

About this area

What's nearby

  • In a regional park

Getting around

  • Al Ain (AAN) - 29 min drive

Restaurants

  • Pizza Hut - 6 min walk
  • Krispy Kreme - 6 min walk
  • Hardees - 6 min walk
  • AL Ajel Cafeteria - 12 min drive
  • Lawrence's - 15 min drive

About this property

Mercure Grand Jebel Hafeet Al Ain Hotel

Bring the kids when you stay at Mercure Grand Jebel Hafeet Al Ain Hotel in Al Ain and they can enjoy the free kids' club. Guests can indulge in deep-tissue massages, facials, or body scrubs, and LE BELVEDERE, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a health club, and a fitness center. The pool and room service get good marks from fellow travelers.

Languages

Arabic, English, Filipino, Hindi, Thai, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking
  • Free secured, covered onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Free offsite parking within 2 ft

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Free children's club
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Racquetball/squash
  • Mini golf
  • Hiking/biking trails
  • Shopping
  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Arabic
  • English
  • Filipino
  • Hindi
  • Thai
  • Urdu

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

LE BELVEDERE - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
EDEN ROCK - This poolside restaurant specializes in Italian cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Al Khyama - Overlooking the garden, this café serves light fare only. Reservations are required. Open daily.
Orient Cafe - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Lawrence Bar - This bar specializes in international cuisine and serves dinner only. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 65 for adults and AED 35 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 150.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 16 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Also known as

Hafeet
Hafeet Hotel
Hotel Mercure Jebel Hafeet
Jebel Hafeet Hotel
Jebel Hafeet Hotel Mercure
Jebel Hafeet Mercure Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Jebel Hafeet
Mercure Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain

Frequently asked questions

Does Mercure Grand Jebel Hafeet Al Ain Hotel offer free cancellation for a full refund?
Yes, Mercure Grand Jebel Hafeet Al Ain Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Grand Jebel Hafeet Al Ain Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Grand Jebel Hafeet Al Ain Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, there's free self and valet parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Mercure Grand Jebel Hafeet Al Ain Hotel?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Mercure Grand Jebel Hafeet Al Ain Hotel and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes racquetball/squash. Enjoy amenities like a health club and a garden.
Are there restaurants at or near Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Pizza Hut (6-min walk), Krispy Kreme (6-min walk), and Hardees (6-min walk).
Does Mercure Grand Jebel Hafeet Al Ain Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Mercure Grand Jebel Hafeet Al Ain Hotel like?
Mercure Grand Jebel Hafeet Al Ain Hotel is in the heart of Al Ain, a short 1-minute walk from Al Ain and 9 minutes' walk from Green Mubazzarah Hot Springs.

Reviews

7,8

Good

8,0/10

Cleanliness

7,8/10

Staff & service

6,5/10

Amenities

7,6/10

Property conditions & facilities

8,1/10

Eco-friendliness

Reviews

10/10 Exceptional

Artur, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good for families but showing its age
My kids love staying here because of the many activities available and the cool weather. The staff are also always helpful and pleasant. However, hotel facilities are beginning to show its age. And they have started to charge on using some of the activities. The front desk also seemed understaffed during our visit.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Alanna Catherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kerri, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Reijoyce, 1-night trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

8/10 Very good

The location is unique and beautiful. The management of solid waste in the hotel and just outside of it is poor. Efforts should be made to respect the ecological integrity of this unique place.
Olivier, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Amazing
Though the hotel was kinda old but as it’s said *old is gold*
WAFAA, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

The property has amazing view ,However horrible condition of the room. With shower not in proper condition, Bathtub looks really bad with patch. Came all the way from Canada but very disappointed with condition of the room.Manager tried compensate with complimentary lunch which was Great but I should have not any money for the stay as it was in very bad condition.
kumail, 1-night family trip
Verified Expedia guest review

8/10 Very good

Enjoyed our stay
Nice upgrade on arrival to city/pool view, but check in was painfully slow for a 11pm arrival time Breakfast was great, shower was good, bed is huge!!
Tracy, 1-night family trip
Verified Hotels.com guest review