4/10 Fair
01 February 2023
Salt > wound
I made a mistake and booked the wrong night. Upon arrival I was told quite bluntly that my booking was for the pervious night .
Whilst it was my fault there was no empathy or any real emotion from the receptionist.
I asked for a room and was told the price would be +40% of the previous night which they had already charged to my card for.
The hotel was very quiet in the lobby / bar area, so I doubt it was any where near full.
I had to ask for a discount which was offers but I still declined and looked for an hotel online , As there was virtually no phone signal in this hotel. I sat in my car and phoned an alternative. I couldn’t get online so not through Hotels.com
AJ
AJ, 1-night trip
Verified Hotels.com guest review