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Xperience Tulum Hotel

Photo gallery for Xperience Tulum Hotel

Garden
Outdoor pool, sun loungers
Terrace/patio
Exclusive Apartment | Terrace/patio
Deluxe Apartment, 1 Bedroom | Living area | Flat-screen TV, Netflix, streaming services

Overview of Xperience Tulum Hotel

VIP Access

Xperience Tulum Hotel

4.5 star property
Luxury hotel in Tulum City Center with 2 restaurants and spa

8,8/10 Fabulous

63 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Calle 8 Lote 4 Mza 22 Zona 1, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach club nearby
  • Beach towels
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Babysitting (surcharge)
  • Cookware, dishware, and utensils
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 10 min drive
  • Gran Cenote - 13 min drive
  • Tulum Beach - 14 min drive
  • Playa Paraiso - 18 min drive
  • Tulum Mayan Ruins - 23 min drive
  • Sian Ka'an Biosphere Reserve - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Manglar - 6 min walk
  • Los Aguachiles Tulum - 6 min walk
  • Hunab Ku - 8 min walk
  • La Barracuda - 11 min walk
  • Burrito Amor - 14 min walk

About this property

Xperience Tulum Hotel

Placing you 3.9 mi (6.2 km) from Tulum Beach and 4.6 mi (7.4 km) from Playa Paraiso, Xperience Tulum Hotel offers an airport shuttle (available 24 hours) for MXN 2500 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and JUICEBOX, one of 2 restaurants, serves breakfast and lunch. There's an outdoor pool and a bar/lounge, and in-room conveniences at this luxurious hotel include refrigerators and microwaves.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • You will be asked to provide the property with a copy of your passport after booking

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free secured onsite self parking
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Waterslide
  • Childcare in room (surcharge)

What to do

  • Beach club nearby (surcharge)
  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Beach towels
  • Bike storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 100
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • 24-hour pool access
  • Massage/treatment rooms
  • Waterslide

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Soap and shampoo
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Blender

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The Healing Spot has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

JUICEBOX - Overlooking the pool and garden, this delicatessen serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting).
Tikka - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 200 and MXN 450 for adults, and MXN 200 and MXN 400 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 18 costs MXN 200 (one-way)

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Xperience Tulum Hotel Hotel
Xperience Tulum Hotel Tulum
Xperience Tulum Hotel Hotel Tulum

Frequently asked questions

Does Xperience Tulum Hotel offer free cancellation for a full refund?
Yes, Xperience Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Xperience Tulum Hotel?
As of 07 December 2022, prices found for a 1-night stay for 2 adults at Xperience Tulum Hotel on 13 December 2022 start from R2 062, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Xperience Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Xperience Tulum Hotel?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Xperience Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Xperience Tulum Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Xperience Tulum Hotel?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Xperience Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Xperience Tulum Hotel and nearby?
Have fun with nearby activities like boat tours, fishing, and hiking. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Xperience Tulum Hotel also has a waterslide and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Xperience Tulum Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining, Italian cuisine, and garden views. Nearby restaurants include Manglar (6-min walk), Los Aguachiles Tulum (6-min walk), and Hunab Ku (8-min walk).
What's the area around Xperience Tulum Hotel like?
Xperience Tulum Hotel is in Tulum City Center, a short 20-minute walk from Dos Aguas Park.

Overall score and ratings

8,8

Fabulous

9,0/10

Cleanliness

8,8/10

Staff & service

9,0/10

Amenities

9,0/10

Property conditions & facilities

9,0/10

Eco-friendliness

10/10 Exceptional

Javier, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I really enjoyed my stay with my family at Xperience Tulum. This hotel is a beauty. Our condo was luxurious and clean. The only draw was they didn’t let us check in before 3pm, even though I reached out several times to let them know we will be arriving early and would appreciate a early check in, due to my mother being sick and needing rest after a long trip. I plan on coming back and staying here soon!
Michelle Andrea, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Entering the property is very inviting. An easiness as you walk in. Room was immaculate clean. Great view from the balcony. Really enjoy my stay. Would highly recommended to family & friends.
Rafael, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Adrien, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Maria Mayela, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Do not stay here if you want to be treated faily and accommodated for property not being cleaned and staff stealing from you!
Kevin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Elexis, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The property is very pretty, looks exactly like the pictures and so do the rooms which are very spacious. I actually ended up spending a lot of time at the hotel bc my boyfriend got sick day 2 so he was stuck in the room. The staff was so friendly and helpful, they changed our sheets daily upon request. The hotel doesn't have regular washcloths only hand towels so i would recommend bringing your own. The staff in the juice bar and room service staff were so pleasant and friendly, and the food was good, i ate there breakfast and lunch daily! The pool area (where i spent most of my time) was quiet and relaxing and never crowded. There are a lot of bugs here, but if that doesn't bother you you'll be fine. The concierge Ro, was also very helpful and you can just ask for a taxi at the front desk and they call for you. Its also a short walk to the main road where the are various local restaurants, liquor stores and shops, but its a lot of dirt when walking. Its not the fanciest so if you're looking for more luxury this isn't for you, but its definitely a cute little spot.
Ashley, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is a beautiful property with amazing architecture and friendly staff. There are just a few things that could improve, but overall I still love my experience here. After doing my research on hotels in Tulum, power outage seems to be a common issue among many of the hotels in the whole area, so when the power went out for a few hours on a couple of the days, I wasn’t surprised and had no need to complain. It is probably due to the way their energy is naturally sourced. Mosquitos are another thing to deal with but since it is a tropical jungle, it is unavoidable so be prepared to battle mosquitos in your sleep if you’re a foreigner, I hear I don’t bother the locals as much. This isn’t something the hotel has control over, but just a tip if you were to stay here. The pillows I had smelled moldy, it wasn’t the cover but the pillow had soaked in the smell from within. I know hotels only wash the exterior covers of the bed, so maybe they washing whole pillow would be nice. Besides these minor issues, I would still give this place a visit. It truly feels like paradise on earth.
Cindy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Kofi, 5-night family trip
Verified Hotels.com guest review