Westgate Palace a Two Bedroom Condo Resort

Great location, easy check in, walk to lots of restaurants and shopping. Very close to Universal with free shuttle

The rooms were not clean

Very unacceptable level of Hospitality. Second car paring is aprox 1.2 miles away with no obvious signage or shuttle. Our two teenage boys were very upset figuring out how to get back to hotel. We were out of the hotel at the time and had never stayed there. They asked hotel guard for help. He just said they can't park in main parking lot and sent them on their own. Very disappointing response from management. Never offered to help the boys. Hospitality = being hospitable Accommodations = accommodating your guest needs Neither one of thes things happened. Very disappointing staff. Girl at front desk said "2nd car parking is across the street and isn'tin a real bad area" She just didn't say how many streets or how poorly signed it was. I guess i should have asked more questions. I will next time it just won't be at this hotel if we have 2 cars. The hotel itself was nice and the room and location were good for Universal. I'm just used to a different type of caring and customer service. The parking and general unconcerned care for the safety of 2 teenage boys was unsettling.

Parking is the absolute worst! I will not return! The overflow thing is an absolute joke and one heck of an inconvenience!

It’s a nice facility and good news is that it is a smoke free place. Bad news is that the entrance to the towers is crowded with people smoking non stop. You literally have to hold your breath and go trough an immense, dense cloud of smoke before you make it to the front door. Unfortunately, our next door neighbors had a loud argument until passed midnight. Staff was nice.

My trip was amazing- ty Westgate Palace

My stay was incredible! The suite was lovely, the location is great, the pool and amenities are in great shape, it’s located super close to the theme parks and has free shuttles there and back, the housekeeping went above and beyond daily in cleaning our room, the staff was nice, the food and drinks at the restaurant downstairs were good and affordable, and parking is easy. Best of all, they have a program where you can text in and speak to someone at the front desk. They reply immediately and go above and beyond in accommodating your request. I work in customer service myself and this small feature is a great example of meeting your customer’s needs via their own preferred method of communication. Shoutout to Martin, Erika, Ellen, Victor, and Jo-Ann. I will refer my friends here and return next time I’m in Orlando.

I like that it feels like you are home with kitchen and washer and dryer. One call and someone will be at your door right away to bring extra towels, paper towel and toilet paper. Same with TV service although they could not add the caption for hearing impaired as it was not set up that way.

Great place would stay again. Had little shop that served breakfast sandwiches and Starbucks. Lots to do.

Very nice facility with great service. Loved the big pool by the lake with bar and activity room.