Hotel Emporio Acapulco

Photo gallery for Hotel Emporio Acapulco

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Private beach
Private beach
Private beach
3 outdoor pools

Overview of Hotel Emporio Acapulco

Hotel Emporio Acapulco

3.5-star property
Costera Acapulco beachfront hotel with 2 restaurants and spa

7,8/10 Good

1 000 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Airport transfer
  • Gym
  • Non-smoking
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Fitness center
  • Valet parking
  • Self parking
  • Children's pool
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • In Costera Acapulco
  • Parque Papagayo - 12 min drive
  • La Quebrada Cliffs - 21 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)

About this property

Hotel Emporio Acapulco

3.5-star family-friendly hotel in the heart of Costera Acapulco
Take advantage of an airport drop-off service, a swim-up bar, and a poolside bar at Hotel Emporio Acapulco. This hotel is a great place to bask in the sun with a private beach. Treat yourself to some rest and relaxation at Oriental Spa, the onsite spa. Enjoy a meal at the two onsite restaurants. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with a terrace and shopping on site.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, with a swim-up bar
  • Buffet breakfast (surcharge), valet parking (surcharge), and a cruise ship terminal shuttle
  • ATM/banking services, multilingual staff, and a porter/bellhop
  • Tour/ticket assistance, concierge services, and a 24-hour front desk
  • Guest reviews give good marks for the dining options, breakfast, and pool
Room features
All guestrooms at Hotel Emporio Acapulco include perks such as 24-hour room service and air conditioning, as well as amenities like safes and WiFi.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch HDTVs with cable channels
  • Balconies, coffee/tea makers, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 422 rooms
  • Arranged over 11 floors


  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Children's club*


  • No pets or service animals allowed


  • WiFi and wired Internet access in public areas*
  • WiFi (speed: 25+ Mbps) in rooms*


  • Onsite self parking (MXN 130 per night)
  • Onsite valet parking (MXN 130 per night)


  • Airport drop off (available 24 hours)*
  • Cruise terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–12:30 PM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 2 buildings/towers
  • Built in 1952
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa


  • Wheelchair accessible


  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 25+ Mbps)
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for MXN 250 per night (rates may vary)
  • WiFi is available in public areas for MXN 250 per night (rates may vary)
  • Wired Internet access is available in public areas for MXN 250 per night (rates may vary)
  • Breakfast costs between MXN 259 and MXN 300 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge


  • Self parking costs MXN 130 per night
  • Valet parking costs MXN 130 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Emporio Acapulco offer free cancellation for a full refund?
Yes, Hotel Emporio Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Emporio Acapulco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Emporio Acapulco?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Hotel Emporio Acapulco?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Emporio Acapulco?
Yes. Self parking costs MXN 130 per night. Valet parking costs MXN 130 per night.
Is airport shuttle service offered by Hotel Emporio Acapulco?
Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
What are the check-in and check-out times at Hotel Emporio Acapulco?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Emporio Acapulco and nearby?
Have fun with activities like jet skiing, parasailing, and snorkeling, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, a fitness center, and spa services, as well as an arcade and a garden.
Are there restaurants at or near Hotel Emporio Acapulco?
Yes, there are 2 onsite restaurants. Nearby restaurants include Starbucks (3-min walk), Applebee's (4-min walk), and Fisher's Acapulco (4-min walk).
Does Hotel Emporio Acapulco have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Emporio Acapulco like?
Hotel Emporio Acapulco is a short 2-minute walk from Condesa Beach and 13 minutes' walk from Icacos Beach. Travelers say this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



6/10 Good

They definitely need more people at the front desk for check in as waiting close to an hour is not acceptable when you just arrived from a flight! Hotel was very clean and staff were friendly.
Linda, 8-night trip with friends
Verified guest review

6/10 Good

Edgar, 2-night trip
Verified guest review

10/10 Exceptional

Anayely, 14-night trip
Verified guest review

8/10 Very good

Evelyn, 3-night trip
Verified guest review

8/10 Very good

Good but needs improvement!!
No airport shuttle available. Room warm, AC not that good. Requested a fan to help with room temperature. Buffet breakfast great, specially Miss Ivette, which she's waiter's captain and for Zacarias and Jesus, two excellent waiters ,that make your dinning experience very pleasant. No AC in all areas.
Ernesto, 5-night trip
Verified guest review

6/10 Good

Like the location dislike the air condiciner to hot
Raymundo, 5-night romance trip
Verified Expedia guest review

8/10 Very good

The architecture for this property was unique, and the experience was great!
Zane, 7-night family trip
Verified Expedia guest review

8/10 Very good

Everything great except the wifi connection, it was quite bad
ANGELICA, 2-night family trip
Verified Expedia guest review

8/10 Very good

Great staff and food.
Gladymar, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Maria, 2-night trip
Verified guest review