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Tudor hotel with 2 restaurants, near Regional Museum of Guanajuato Alhondiga
Check in was very smooth I had notified them that we would be a little late. Arrived…
Mar 20, 2022
This is NOT the place for people with walkers, canes and wheel chairs. No elevators.…
Mar 12, 2022
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast and through room service.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
*See fees & policies for additional details or extra charges
Beautiful building but everyhtibg is very outdated from showers and sunks to restaurant tableware. This has a potential to be 5* hotel but it's run like 1* motel. Stuff is helpful and friendly, but management need to step up.
Emil, 2 night trip, Feb 21, 2022
Verified Hotels.com guest review
The experience of staying in a castle was the reason we booked this location. If you are wanting this type of experience; this is the place for you. If you are looking for comfy, nice, and updated location book another location.
Laura, 4 night family trip, Feb 12, 2022
Verified Expedia guest review
This hotel is an amazing place to stay! Is absolutely beautiful and with lots of history. I highly recommend. Great price, location perfect!!
Dennise, 2 night romance trip, Feb 9, 2022
Verified Expedia guest review
Mejorar colchones
Wendy, 2 night family trip, Jan 28, 2022
Verified Expedia guest review
Terrace room have amazing views. Rooms run out of hot water.
Leonor, 1 night family trip, Dec 25, 2021
Verified Expedia guest review
When was the last time this room was cleaned? I was very well aware this that this is an old property and I was ready for the outdated rooms but we walked into our rooms and there is dust everywhere, this room is filthy. Front desk staff are not the nicest. My daughter forgot her face mask and kindly asked for one and they said they didn’t have any.
Jaqueline, 1 night family trip, Dec 23, 2021
Verified Expedia guest review
Stay away. It ia very old and dirty. I had blood on my bedsheets and it want resolved until 1am. The bed was dirty and the bathrooms so moldy. They have a very very old tv and no plugs to charge your phone.
Sandra, 1 night family trip, Dec 21, 2021
Verified Expedia guest review
This property has all the potential in the world to Be an incredible experience for their guest, but, they lack from everything in the hotel playbook. Since I got to the hotel, the parking place was terrible, and stuff from the cleaning crew laying around, the bathroom was extremely dirty (looby bathroom), the rooms were exotic, but not that clean, the bathrooms had old towels, no hand or face towel, and seemed not taking care that well, beds were not a “hotel standard” and terrace was ok, Reality vs Expectation case once again, although the experience of staying at a castle, well, was nice.
Antonio Wong, 1 night family trip, Dec 4, 2021
Verified Expedia guest review
I stayed at this amazing hotel for my anniversary with my husband. The castle is absolutely stunning! We had a balcony view facing the city and it was gorgeous. The staff was very helpful! The castle is about 10 minutes away from downtown Guanajuato and easy to locate. We had access to hot water, the rooms were clean and Wi-Fi service is only available in the lobby.
Brenda, 1 night trip, Nov 12, 2021
Verified Hotels.com guest review
Everything was really good friendly people good service
Carlos, 1 night family trip, Nov 12, 2021
Verified Travelocity guest review