2/10 Poor
18 September 2023
Run away from this place!
This was a super disappointing experience. The internet does not work, it's ok to check emails but it's not going to work for anything else. I was surprised that the internet was not working so I went to the reception and asked if something was happening, then the lady working at the reception told me it's usually slow, and she gave me the address of an internet cafe if I needed access to internet. The day after I asked the manager if I could leave because I needed internet to work, then she suggested moving to a room closer to the reception area, which I did, but the internet signal was still quite poor, so what I had to do was to get my own separate internet plan to use during my stay there. Also, the new room I got had a super disgusting smell of garbage, it came at times during the day, but sometimes it was so bad that I couldn't even sleep. The cherry on top of the pie happened on the last day I was there, the elevator was broken so I had to take my suitcases by the stairs. Management is aware of all these issues because they were not even surprised when I told them, it's unbelievable no one does anything to solve them.
Fabricio
Fabricio, 4-night trip
Verified Hotels.com guest review
